Mike Lang | Page 3

Bought my first Benz from Euro Motorcars in 1990. Still have it. No one other than a mechanics at Euro has ever touched that car, or any other the others that I have bought (all from Euro) since. To say th have it. No one other than a mechanics at Euro has ever touched that car, or any other the others that I have bought (all from Euro) since. To say that I trust this dealership is an understatement. They understand customer service and what it means to have a satisfied, repeat customer. My service manager, Doug Barnes, stands out. Always helpful, always goes the extra mile; service with a personal touch. Recently, Doug was out and his replacement was Greg Cherry. I had a service issue and I wondered if Greg could possibly be the equal of Doug in terms of getting it right. Well, guess what? He is. Proves to me that Euro has infused its entire service team with the "care" gene. Way to go, Euro Motorcars. Five stars for you! More

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I have purchased 3 cars from Euromotors, and each has been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgea been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgeable, courteous service advisers and quality of the work done. My experiences have uniformly been positive. As with anything mechanical, on occasion they have been unable to find the "problem" that I wanted them to fix (like intermittant noises). On such occasions, I am contacted by a service adviser and given the option of continuing to use their (FREE) Mercedes loaner car while they try to replicate the problem, or to pick up my car. They have also offered to have me drive with their mechanic on a test drive to demonstrate the concern. Ultimately, regardless of the problem, my car has been properly repaired, and I feel good knowing that it has been worked on by mechanics who are specifically trained by Mercedes to work on Mercedes cars. AND, when I do pick up my car, I get back a freshly washed vehicle!!! As with anything, good service and highly trained people come at a cost. I accept that having my car worked on by specially trained mechanics costs more than if I took it to a gas station or independent mechanic who has not been trained by Mercedes or overseen by its management. There is also an advantage to having the same dealer work on all my cars. They know my cars and me, and if I have a concern, they WILL solve the problem. Given my consistently positive experiences at Euromotors, I would not take my cars anyplace else. More

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