Mike Lang

Nelson Mazda lied about securing financing after taking money and signing a contract with my father-in-law. 18 days later, after he bought a truck, had paid his TT&L AND RECEIVED HIS TITLE back from the st money and signing a contract with my father-in-law. 18 days later, after he bought a truck, had paid his TT&L AND RECEIVED HIS TITLE back from the state under the finance company in his contract, had the windows tinted and replaced parts on it, they said he had to bring more money down, redo his contract and go thru a different lender, which would have effected his TT&L that he already paid for and he would have have to redo it all under contract terms he did not agree to. THEY ARE BAIT AND SWITCH SCAMMERS. He called the original finance company they said he was approved thru that is ON his title and they said they have no record of him, the sale or anything from Nelson Mazda. Nelson Mazda made him return the truck since he refused to put even more money down since that was not their agreement per his contract. They wouldn't reimburse him for the window tint or parts he replaced to improve the truck and wouldn't admit fault for "selling" a truck without secured financing, which should have been done within 10 days or less and was verbally said to be done the day he bought the truck by the salesman and put into his contract. DO NOT BUY A VEHICLE FROM THESE CROOKS, if you do get your own financing before you go there instead of using their bait and switch scam system. More

Print

Honest, Generous and Caring I bought my car from Nelson Mazda 4 months ago through the Sam's Car Buying program. We spent one day total with them test driving, asking questions, I bought my car from Nelson Mazda 4 months ago through the Sam's Car Buying program. We spent one day total with them test driving, asking questions, adding features and they were always polite and attentive. They included a lifetime power train warranty and car washes for life! We were impressed with how easy and fair they were negotiating the cost of our extra features. I'm back for my first service appointment and am once again impressed with their integrity and attentiveness. Their waiting area is comfortable and includes complementary snacks and drinks, too. More

Print

excellent customer service and transaction I just purchased my second automobile form Reynolds and I hope to make them my car dealer for the future. Ordinarily, a woman alone purchasing a ca I just purchased my second automobile form Reynolds and I hope to make them my car dealer for the future. Ordinarily, a woman alone purchasing a car is not a pleasant or productive experience- they made it both! Very professional, no pressure, respectful. Highly recommend. More

Print

Good experience with Reynolds auto From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for everyt From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for everything. Rick Davis More

Print

Great car buying experience Corey Berlier and Reynolds Mazda of Norman took great care of me! I can say it was the best car buying experience I have ever had! I would indeed re Corey Berlier and Reynolds Mazda of Norman took great care of me! I can say it was the best car buying experience I have ever had! I would indeed recommend this dealership and Corey Berlier again and again. Thank you More

Print

Everything About the Experience Was Top of the Line! We were initially greeted by many friendly faces, and everything about Reynolds Mazda was great - from the salesmen, to the finance department, to the We were initially greeted by many friendly faces, and everything about Reynolds Mazda was great - from the salesmen, to the finance department, to the GM and customer relations, the entire experience was so smooth and easy! Their facility is also so nice! Buying a new car can be exhausting and overwhelming, but James was a rockstar and made the experience so seamless and before we left, he went through all the bells and whistles on my new vehicle with me and made sure I knew he was available anytime I have a question in the future. I would 110% recommend Reynolds Mazda for your next purchase. And even more so, I'd recommend James. He knew the answer to any questions we had! More

Print

Buyer Beware If you look at 06-15-2015 you will see a review I posted about how great the experience was. In a little over 30 days I have to change my mind and say If you look at 06-15-2015 you will see a review I posted about how great the experience was. In a little over 30 days I have to change my mind and say beware of what you are getting from these folks. In less than 500 miles driven on the minivan we purchased from this dealership it broke down. All the belts snapped and stranded my wife and daughter for hours on the side of the road in the Oklahoma heat with no AC. We had only put gas in the van twice. I did not purchase a warranty based on the salesman's pitch about how great the service department is at the location (that is 100% my fault). I figured with a van that only had 50K miles on it and if they truly checked everything out it was good to go. Well I have had the van for just over thirty days and it has been in the shop 14 of those. I reached out to Steve Adams after the fact and he basically told me "sorry for your luck, sometimes these things happen". There is no way we could have know that would happen to the van. Steve admitted to me that they charged the AC system when they serviced the car. Everyone knows that if you charge the system too much it can cause the AC compressor to seize up which is exactly what happened in this case. The dealership I have it at now told me there is zero chance they could have missed it had they thoroughly checked everything out. Now my savings account is depleted and I have not made my first payment on the car. I sent an email to the GM about the situation on July 17th and have not heard a response from them. I checked into the Oklahoma Lemon laws and I basically have to eat it because it is a used car. I am sure the new car lot is good to go because their service department does not touch the vehicles. If you plan on purchasing from this lot make sure you get the extended warranty because it may very well bite you in the end if you do not. More

Print

Purchased used car for daughter Visited multiple dealerships until we found the vehicle my daughter wanted at Reynolds Mazda. Salesman Doug Dewell assisted us at the Mazda dealers Visited multiple dealerships until we found the vehicle my daughter wanted at Reynolds Mazda. Salesman Doug Dewell assisted us at the Mazda dealership. Doug was very helpful and patient explaining all of the features of the vehicle. Ed Rider assisted my family in the finance office in a friendly and timely manner. I truly appreciate Reynolds Mazda's professionalism and will recommend them to others. More

Print