Mike Leidner | Page 2

could of been better, but good ok the first service guy was blunt and it would take day or two; Katie in phone said a couple of hours so we questioned it...talked to several people ok the first service guy was blunt and it would take day or two; Katie in phone said a couple of hours so we questioned it...talked to several people they ended up replacing part and talked to Katie she got down what was needed... I believe it was her,,, More

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Great Customer care Found and repaired problem on my Saturn. Service aisle manager Mike Leidner checked into warranty on failed ignition module and found it was covered, Found and repaired problem on my Saturn. Service aisle manager Mike Leidner checked into warranty on failed ignition module and found it was covered, so I only paid for the labor. More

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Service - Oil change/tires rotated Very efficient; good group of workers- seemed to genuinely care about the work they are doing; I trust they are competent to complete the service and Very efficient; good group of workers- seemed to genuinely care about the work they are doing; I trust they are competent to complete the service and my car is going to be well-maintained. The entire process runs smoothly from entering to exiting. One suggestion is to make sure that the workers mention to the customer that they have refilled/checked wiper and brake fluids, windshield wipers, and air pressure in tires. I've been in a few times and it seems like they mention that all lights work and they show you the oil, but the customer has to ask on the other things. More

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Great I called for an appointment for my recall, all was ready when I got there. I was at the dealer for 1 hour that's what they told me it would be. I called for an appointment for my recall, all was ready when I got there. I was at the dealer for 1 hour that's what they told me it would be. More

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A problem came up while getting oil change The drain plug broke off and they called Mike out and he talked me through the problem and got a mechanic out when they could not extract the plug who The drain plug broke off and they called Mike out and he talked me through the problem and got a mechanic out when they could not extract the plug who got the problem fixed and replaced the plug with a new one. More

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Mike in service recognition Mike is very polite knowledable and quick to getting things done in timely manner very helpful he deserves raise for how much he handles and to have m Mike is very polite knowledable and quick to getting things done in timely manner very helpful he deserves raise for how much he handles and to have me a loaner so that I didn't have to miss work He was on top of that and understood providing me with all that I needed More

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Recall and oil change visit Smooth visit and I was kept informed as progress was made on the recall issues. Clean bathrooms and a car wash! Everyone is always friendly. Smooth visit and I was kept informed as progress was made on the recall issues. Clean bathrooms and a car wash! Everyone is always friendly. More

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Very Considerate and kind After an initial interaction that wasn't great, due to a miscommunication because of the website scheduling for service, I was treated with respect an After an initial interaction that wasn't great, due to a miscommunication because of the website scheduling for service, I was treated with respect and kindness throughout my interaction. Mike did an excellent job of keeping me up to date on the status of my repair. More

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Terrible service, incompetent mechanics. I bought a 2008 Hummer H3 used from Genthe with a 2year warranty. The vehicle developed an oil leak , had a bad wheel bearing and u-joint. It was serv I bought a 2008 Hummer H3 used from Genthe with a 2year warranty. The vehicle developed an oil leak , had a bad wheel bearing and u-joint. It was serviced under warranty and the oil leak was fixed as was the u-joint. While fixing the u-joint the rubber boot that seals the shaft was torn off. When told about it they denied the cause and I replaced the drive shaft at my own expense. They also said the wheel bearing was OK, when I received the vehicle back and was leaving on a trip my friend said let's put it on a hoist and check before leaving. When on the hoist we found the transmission pan bolts only started and not tight. ( I have picture taken with my I-pad). A month later on a trip north the vehicle was taken to Bishop Cadillac in Cheboygan Mi. , where they fixed the wheel bearing replaced another u-joint and the transmission. Their opinion was these issues should have already been dealt wAaith.These repairs were approved and done under warranty. Cost was $4300.00 Harold E. Johns More

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Had a great first time experience at this dealership Dealership in Southgate was great to work with. I called to set up an appointment with Mike Leidner for service on my trailblazer and he told me that Dealership in Southgate was great to work with. I called to set up an appointment with Mike Leidner for service on my trailblazer and he told me that I could drop off that day and said depending on the issue that I more than likely would get my vehicle back the next day. Mike called me the next day and said the vehicle was ready for pick up. He was extremely helpful with the issue I was having and assured me that it would be resolved. I highly recommend this dealership in Southgate rather than where I purchased in Woodhaven. More

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