Ron Zaborowski

Jessica and Dick Genthe were absolutely amazing when we had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles but Jessica worked with us over a few weeks until we found vehicles we were happy with and the finances made sense. Jessica took the time to set up the vehicles, which our last Chevrolet Salesperson at a different dealer never did. Also, Jessica followed up with us to see how we are enjoying the new Equinox RS vehicles we leased. Jessica is also always available for any questions and returns inquiries within the day. Dick Genthe was a very clean dealer where everyone on the staff was polite and welcoming. We had a horrible experience at another local Chevrolet dealer where the price quoted and agreed to was not even close to what the dealership actually charged and any concerns or questions fell on deaf ears at the other dealer, but Dick Genthe and Jessica were the exact opposite. Everything was transparent and the team was very polite and professional. Even if you are not 100% sold on a Chevrolet go meet Jessica and at least see what she can do ... I guarantee she will go out of her way to meet your needs as much as possible. Jessica and Dick Genthe will be our first stop when our vehicles leases are up for renewal. More

Helpful 0

Report | Print

-When dropping the vehicle off, the service department was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement coul was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately – including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires.” - I was called the same day to approve a “Road Force Test” to rule out any tire issues and was quoted a fee of $125.00. I could provide documentation of no issues with my tires, Ron replied “I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist. If you do not approve the test, you might as well come back and pick your car up”. - I approved the test and was told by Mike (service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication of the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Approved the tire replacement, only to be told that my vehicle still failed the driven road test and there was still wobbling and shaking followed by Ron stating “it might still be another tire” – but the other 3 tires passed the Road Force Test. - Pico scope test verified axles needed to be replaced. I asked Ron which axles – Ron stated “both rear axles”. I questioned the tire replacement again Ron had no answer, replied “a damaged rear axle may cause the wobbling and shaking in the front”. -Was told I owed $429.53 and was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -Mike said "“sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so”. My fiancé and I spoke with Mike but were told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not attached correctly but Genthe is stating they never touched my bumper. ** Edit to original post There is an active “GM Technical Service Bulletin #20-NA-227” for 2020 to 2022 Equinox models which covers a “Wobble Vibration on Hard Acceleration” – the “condition” listed on the bulletin is the exact compliant that the service department was given when I dropped my vehicle off (this bulletin information was not communicated to me until yesterday). Mr. Genthe did reach out to me following several posted reviews. He acknowledged and apologized for how the service department staff handled communication and the overall experience while my vehicle was in their possession however, there is still a disconnect on how the compliant was handled. Mr. Genthe also made an attempt to rectify some of the issues by offering a detailed interior cleaning and to have the service department “look at my bumper”. I did communicate my appreciation to Mr. Genthe for taking the time to contact me however, I did ultimately decline his offer as I felt it was in my best interest to not have any further service provided through or communication with the service department. In response to my reviews, I have had other service department team members from other Chevy dealership locations reach out to me personally and have offered their assistance. I still fully stand by my review of how my vehicle and experience was handled through the Genthe service department and I believe consumers have the right to be made aware of potential customer service issues. More

Helpful 0

Report | Print

I've had good service from Genthe in the past, but this summer I tried to have my leased 2020 Equinox Checked for suspension noise. Both times I was told I had to leave it 3-5 business days before they lo summer I tried to have my leased 2020 Equinox Checked for suspension noise. Both times I was told I had to leave it 3-5 business days before they looked at it and NO loaner would be provided. Would have cost me about $600.00 for a rental. Took it to a local reliable mechanic who diagnosed a defective sway bar link and had it repaired in 4 hours. Cost for repair was a lot cheaper than a car rental. More

Helpful 1

Report | Print

Do not take your vehicle here. We have a lease suburban, that the engine light has come on repeatedly as well as the fix airbags for the recall. We went 5 or 6 times to Moran and t We have a lease suburban, that the engine light has come on repeatedly as well as the fix airbags for the recall. We went 5 or 6 times to Moran and taylor to have it corrected. It never seemed to correct, and lights kept coming on with no apparent vehicle problems. So we decided to try genthe, they had our car for a week, and it seems they took the car apart and it has become undrivable now. It shakes uncontrollably and has several very apparent problems. I was warned by a friend to not come here, but recommended by another. Took a chance, wish I would’ve listened to the first friend. Nice people at desks, terrible service More

Helpful 1

Report | Print

Had my equinox in for an emissions recall last week. When I got the car back I noticed a slight smell of exhaust fumes. I figured it was simply due to the work that had just been completed and the fumes woul I got the car back I noticed a slight smell of exhaust fumes. I figured it was simply due to the work that had just been completed and the fumes would clear up. Drove it last night and the fumes were much worse. Took it back to Genthe today and they can't get to it for days, even though they returned my car in a condition that makes it dangerous to drive. I would not recommend their service department. More

Helpful 3

Report | Print

Neil In a few words was an A 1 employee who takes pride in his work and his job would recommend him to anyone that needs service on a vehicle in his work and his job would recommend him to anyone that needs service on a vehicle More

Helpful 0

Report | Print

Duane was extremely professional and helpful with finding me my dream truck. He spent many hours around the clock. I felt good knowing he had my back and treated me like family. Please go see him if you need me my dream truck. He spent many hours around the clock. I felt good knowing he had my back and treated me like family. Please go see him if you need a new vehicle! More

Helpful 3

Report | Print

I would recommend Dick Genthe Everyone there is very friendly and accommodating. Mario was very helpful and honest throughout the whole process. He asked what I wanted and was able Everyone there is very friendly and accommodating. Mario was very helpful and honest throughout the whole process. He asked what I wanted and was able to work with me to make it happen. He also came in early and stayed late to accommodate my schedule. More

Helpful 0

Report | Print

Terrible quality vehicle's 1st car they tried to sell me, the transmission went out during test drive. ( I recorded a video of it) So I was ready to go somewhere else, but Doug 1st car they tried to sell me, the transmission went out during test drive. ( I recorded a video of it) So I was ready to go somewhere else, but Doug Raines was a good salesman and suckered me in. The car I did get I've had for about 3 months and Its been in for service 3 times a total of 7 days. It is currently there for a bad fuel pump, and they are always out of loaner cars. So I've been out of luck every time it needs service. No loaner car, no rental reimbursement, and the rudest service manager I've ever encountered. (STEVE Szabados) I don't know nor do I care if I spelled his name right. More

Helpful 3

Report | Print