Mike Lopez | Page 2

The service representative Michael Lopez is fantastic very caring and responsive to all of my needs. The usual experience at Ray Catena dealerships very caring and responsive to all of my needs. The usual experience at Ray Catena dealerships More

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Another fantastic experience in my persuit and determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel your business is sincerely appreciated. I was quickly processed and checked in by Mike and checked out by John, both were courteous and attentive to my requests and service to-do list on my vehicle and quickly on my way to a good cup of coffee. (*An honorable mention goes to Chris Gioffre for his witted funny complement by the coffee machine which made me feel much at home!) This is a man that understands clearly what "customer retention" is all about!) It brought me back to the days I would chat with Ray at his Kearny store. The quality of automotive service received was tops in the engine bay and many thanks to Ryan for lending his expertise regarding some technical questions I brought to him. Thanks to Johnathan for ordering information and pricing regarding parts I would need on my next visit. Thanks to Rene for his expert diagnose and advice regarding paint care regarding bird/tree sap damage and simple how to tips to avoid permanent damage due to penetration of clear coat. All in all thanks to all and every one who jovially greeted me! As always, being at Ray Catena is like being at your best friends home. More

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Great service for my Audi Q5. The team was very responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb More

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The staff is awesome here, even when they are busy they keep their customers happy and make sure you get assistance in a orderly manner. 5 stars!!! keep their customers happy and make sure you get assistance in a orderly manner. 5 stars!!! More

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Needed emergency tire . Told to come in had tires . Michael great efficient. Was able to have loaner . Explained issues with having different tires on . Service by all 10 . Tech expedited too . Michael great efficient. Was able to have loaner . Explained issues with having different tires on . Service by all 10 . Tech expedited too . More

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I would like to thank Rob Dandrea as well as an honorable mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approac mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approached while servicing a vehicle. Rob listens to any concerns one may have without ever rushing you, his attention to detail is solid. Rob's aim is clearly "complete satisfaction" of his clients, their peace of mind and mechanical longevity of their vehicles. *Industry CSAT calls for a satisfaction "average" of 85% however, Rob always strives for 100% satisfaction which is rare nowadays given my ample experience owning various brands, present age and the many service departments visited over the years! Which many of them in hindsight were a grueling frustrating experience to deal with in comparison to RC. I find Robert very perceptive along with a knack for thorough detail given his acumen in the service domain he operates in with complete aplomb and in depth knowledge on the subject when offering one vehicle maintenance advice. I sincerely feel he is an important asset to my family transport well being and responsible for my wife's satisfaction in owning both of our vehicles free of any worries knowing he is there always a call away to help you no matter what comes up. Ray Catena is the better for having someone of the caliber and disposition of Rob Dandrea in their employ and he is most definitely a great fit for his position not to mention an asset to any Audi dealership he walks in! My advice to Ray Catena is hang on to Rob as long as he wants to remain in this industry! RVG More

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Mike Lopez is awesome thank you for taking care of my service needs for my S8 Audi and being on top of everything your the best !!! Mike provided perfect service and quick response for everything.. service needs for my S8 Audi and being on top of everything your the best !!! Mike provided perfect service and quick response for everything.. More

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Working with Rami made buying my new A4 a pleasure. The experience at Ray Catena Freehold Audi makes buying a car a hassle free experience. I would certainly highly recommend Ray Catena Audi to my friends experience at Ray Catena Freehold Audi makes buying a car a hassle free experience. I would certainly highly recommend Ray Catena Audi to my friends and family. More

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Excellent salesman Excellent GM Excellent Mgmt at front Excellent salesman Excellent GM Excellent Mgmt at front desk Very accommodating. Excellent communication skills No hassles My third Audi. Excellent salesman Excellent GM Excellent Mgmt at front desk Very accommodating. Excellent communication skills No hassles My third Audi. Service department is THE MOST accommodating More

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Prompt service, eager to please, knowledgeable about the vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! More

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