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Mike Loucks

Overview Reviews (93) Inventory (865)

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Mike Loucks

Service Advisor

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.8

93 Reviews

Overview Reviews (93) Inventory (865)

4.8

93 Reviews

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93 Reviews of Mike Loucks

November 21, 2025

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Employee Rating

They were very helpful and kept me informed as to what was going on with the car. was going on with the car. More

by Baha5688

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Taylor Black

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Nov 21, 2025 -

Fred Martin Superstore responded

Thank you so much for your 5-star rating and for your business! We look forward to your next visit!

November 09, 2025

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Employee Rating

Great service personnel. I have always been pleased that they will let you know which repairs are a priority and which ones can wait till next time. Allowing you to budget fo I have always been pleased that they will let you know which repairs are a priority and which ones can wait till next time. Allowing you to budget for those repairs. More

by BATTY.KEVIN@GMAIL.COM

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 10, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for choosing our team! We look forward to your next service visit!

October 21, 2025

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Mike in service is a great knowledgeable service manager. He keeps his customers in the loop and follows thru very well. He keeps his customers in the loop and follows thru very well. More

by michaelmortier

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Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 21, 2025 -

Fred Martin Superstore responded

Thank you so much for your kind words about Mike and our team. We're happy to hear we could provide you with a great service! Thank you for your business and we look forward to seeing you again!

October 07, 2025

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Excellent and professional and outstanding service. The only place I’ll let service my vehicle. The only place I’ll let service my vehicle. More

by TaraP

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Szilagyi

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Oct 08, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for your business, Tara! We look forward to seeing you again!

September 07, 2025

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My service advisor Michael Loucks was terrific! Wonderful experience overalll and Jeep performance is much improved. Wonderful experience overalll and Jeep performance is much improved. More

by janaspac

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 08, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

September 06, 2025

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My service manager Mike Loucks is as always fabulous and super helpful with either of our vehicles when we bring them in for service or recalls. super helpful with either of our vehicles when we bring them in for service or recalls. More

by mikestrucking47

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 08, 2025 -

Fred Martin Superstore responded

We're glad to hear that Mike could help get you in and out and back on the road! Thank you so much for your kind words and for your business! We look forward to your next visit!

June 04, 2025

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I had a great experience,the service manager kept me informed thru out the entire process and was greatly appreciated. informed thru out the entire process and was greatly appreciated. More

by Lunsfordkenny

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Smith, Nick Rizzotto, William Monroe, Chad Willis, Mike Naumovski, Jerome Perry, Joe Van Jura

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Jun 05, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your business and for your review! We look forward to your next visit!

March 18, 2025

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Excellent service. Olivia was very helpful. My new go to dealership for service. Would 10 out of 10 recommend Olivia was very helpful. My new go to dealership for service. Would 10 out of 10 recommend More

by Jrad2009

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dean Marco, Taylor Black, Scott Szilagyi

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Mar 19, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for choosing our team! We look forward to seeing you again!

March 10, 2025

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Everyone was very polite and helpful and the area is very clean. I think they did an excellent job. clean. I think they did an excellent job. More

by malea31

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Taylor Black

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Mar 10, 2025 -

Fred Martin Superstore responded

Thank you so much for your kind words and for your business! Congratulations on your purchase and we look forward to seeing you again!

February 25, 2025

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Employee Rating

Friendly , good service fix in a timely manner,polite service and clearly explained the problems service and clearly explained the problems More

by jharvey

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 25, 2025 -

Fred Martin Superstore responded

We're happy to hear we could get your Ram fixed up and back on the road! Thank you for your business and we look forward to seeing you again!

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Mike Loucks

Service Advisor

Fred Martin Superstore

93 Reviews of Mike Loucks

Dealership Inventory (865 Vehicles)

Had a great experience?Spread the word.

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