Mike Lowe

The manager listened to my concerns and followed up very quickly. He personally got involved in helping me to find the car that I wanted. My salesman was amazing! His name is Terrance Palmer. He extended hi quickly. He personally got involved in helping me to find the car that I wanted. My salesman was amazing! His name is Terrance Palmer. He extended himself in so many ways to help me find the car that I wanted. He assured me that I would not have to settle. He was so calm and helpful. He explained everything in detail and followed up on everything. If I asked a question or had any doubt he would find the answer. I am disabled and he constantly assisted me and made sure the cars I looked at met my needs. He was a great salesman and outstanding person. Constantly called and checked in with me throughout the entire process. I look forward to the purchase of my next purchase and I hope he will be available to assist me. When I drove out of the dealership in my new 2023 Argent Silver Metallic XT5 I felt like the most valued Cadillac Customer ever and that is the best feeling ever! Oh what a feeling! More

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Best buying experience ever. Great inventory and selection. Michelle is very passionate and knowledgeable about the Cadillac platform and together we found the vehicle that best fit my needs and des selection. Michelle is very passionate and knowledgeable about the Cadillac platform and together we found the vehicle that best fit my needs and desires. Overall process from walking in the door and driving off the lot was completed in approximately 30 hours. She is deserving of a rating far in excess of the 5 star allowed. Everybody in the dealership was welcoming and friendly. Nik was able to find financing at best rates available, even beating my preferred rate at current bank. I am very happy that I chose Les Stanford Cadillac and very fortunate to have Michelle as my Sales Consultant. More

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Not the Cadillac customer service I am familiar with. I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich the next day. My first issue was after Michelle had pulled my credit and then told me I was approved for the car and after getting excited to pick up the car that day, she later told me the wheels had to be ordered and at that time she didn't know when the wheels would be delivered. When I expressed my frustration, especially after having my credit pulled, Michelle told me I needed to understand due to COVID-19. What I didn't understand was why that had not been communicated to me prior to pulling my credit to give me an option to shop around without having to have my credit pulled again. She then told me getting this car would be a win-win for her and me. I told her the win was for her because she will get the sale, I am left frustrated waiting for wheels to be delivered, which at that time she had no idea of when. After about a week, I later received a text from Michelle that the wheels were in. Again, I was excited and let Michelle know I wouldn't be able to get there until close to 6 pm. She let me know that was fine because they closed at 7 pm that day. So, I get there, I test drive the car, I love the car, and I'm ready to buy it. She tells me she is not sure if I can take the car that day because it was so late. So, again I'm disappointed. Nevertheless, I continue the process and ask how much more I'd need to put down to get 12,000 miles a year rather than 10,000. Michelle could not answer that question, appeared to be frustrated and communicated my question to the Finance manager. I witness Michelle and the Finance manager in a dispute about my question. I go into the Finance manager’s office and say I have been challenged through this entire process and didn't realize I was asking such a difficult question. He then says to me he has two other customers and because it was so late he didn't have time to spend time on my question. When he better understood what I was asking for, he shouted the dollar amount out to me of what it would cost for the additional miles. After that communication exchange, I'm out done and ask to see the sales manager, Mike Lowe, who then tells me they are doing everything they can to get me the car that day and that they have other things to do with it being so late. I tell Mike that I had just received the text that day, let Michelle know what time I'd be coming and then texted her when I was on my way. I didn't realize getting there an hour before closing was an inconvenience to him or his team, not to mention that while I was there, I had waited for Michelle while she was with another customer. After saying that I told Mike I could take my business to any dealership of my choosing, but had chosen their dealership, but would not be giving them business after my experience. After saying that and while walking out of this office, he said now that's a win-win. My thirteen year-old introverted daughter was as angry or more angrier than me and said, "Mommy, I am surprised you didn't say more." She told me what she would have said in her soft-spoken voice, which was "No sir, it's not a win for you, in fact it's a loss for you, because you won't be getting my money for one of your most expensive cars on the lot." She couldn't have said that any better. But I have to admit, at that point, I was exhausted and wasn't going to be treated that way any longer. The next day, I went to Novi Cadillac where the experience was aligned to my experience with Cadillac for my other two Cadillac cars, which was premium customer care like the Cadillac brand I am familiar with. I'm not sure Mr. Les Stanford or whoever the actual owner is of the Les Stanford dealership would be pleased with this type of service, nor General Motors as their sales are down more than 30%. More

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This Dealership Really Delivers! I honestly didn't think I would be able to afford the features I wanted on the model car I wanted, but Michelle Sladovich made sure I got exactly what I honestly didn't think I would be able to afford the features I wanted on the model car I wanted, but Michelle Sladovich made sure I got exactly what I was looking for, includingthe color I wanted! Her personal instructions on the new features helped me leave the dealership's lot feeling as if I had been driving my XT5 for months! Thanks Michelle for such a great experience! More

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Excellent My experience was fantastic. I was treated with tremendous care and am very happy with my purchase. I would highly recommend Les Stanford to anyone. My experience was fantastic. I was treated with tremendous care and am very happy with my purchase. I would highly recommend Les Stanford to anyone. More

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I purchased a new Cadillac from Les Stanford Cadillac in 2002. It was an OK experience but nothing remarkable. I subsequently purchased 3 more Cadillacs over the years from other dealers. I was recently 2002. It was an OK experience but nothing remarkable. I subsequently purchased 3 more Cadillacs over the years from other dealers. I was recently considering trading my Escalade ESV for a new one (it's an illness, really) and was put in touch with Mike Lowe, the sales manager at Les Stanford Cadillac. Mike joined Les Stanford Cadillac after my last experience and they have also moved into a gorgeous new showroom. My most recent experience was one of the easiest, efficient and satisfying car-buying experiences I ever had. Mike and my sales consultant, Herbert Sowell, were friendly, informative and extremely helpful. Only five hours elapsed from the time I first stepped in the showroom until I was taking delivery of my new ESV Platinum (and that included reviewing inventory, selecting a vehicle, appraising my trade, taking a test drive, calculating the "numbers", completing paper work and new vehicle prep and orientation - as well as me returning to work for a couple hours and swinging home to get the extra keys and title for my trade!). If you are in the market for a new or used Cadillac and have not been to Les Stanford Cadillac recently, you owe it to yourself to let Mike and his team earn your business. I suspect they will and it is without hesitation or qualification that I recommend you check out Les Stanford Cadillac. More

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Overall best experience purchasing a vehicle, I would recommend Ali Reda to anyone, he made the purchase incredibly smooth, easy and effortless, especially since time was a factor for me he made it all h recommend Ali Reda to anyone, he made the purchase incredibly smooth, easy and effortless, especially since time was a factor for me he made it all happen. All my previous bad experiences purchasing a car went out the window while working with Ali and dealership manager Mike Lowe who checked in with me to make sure I was happy and satisfied, great guys, friendly and to the point, If anyone wants to buy or lease a Gm car or even a Cadillac ALI REDA is the go to guy. Thank You And Much Appreciated H. Dagher More

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