Weston Stanford

I had a terrible experience with Les Stanford Cadillac. I placed an order for a vehicle and put down a deposit, expecting the agreed-upon pricing to be honored when the car arrived. Instead, on the day it I placed an order for a vehicle and put down a deposit, expecting the agreed-upon pricing to be honored when the car arrived. Instead, on the day it came in, the sales manager Nik G tried to add $7,500 over MSRP. When I questioned it, I was told “business is business” and that they can get more than sticker and reserve the right to do so. That’s not how you treat customers who committed early and trusted your dealership. This felt like a classic bait-and-switch tactic, bringing customers in under one expectation and then changing the terms at the last minute. Completely unprofessional and misleading. If you’re looking for honest pricing and a dealership that stands by their word, I would strongly suggest going elsewhere More

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I purchased a low mileage Lincoln Navigator from them a few months back . I spent over $90,000. We bought the vehicle sight unseen through the internet. We took the salespersons word that the vehicle was p few months back . I spent over $90,000. We bought the vehicle sight unseen through the internet. We took the salespersons word that the vehicle was perfect and complete. Needless to say that when the vehicle arrived, all of the manuals and supplementals were missing. They did not care and would not do anything about it. I purchased a set of manuals on eBay and had to pay over $400 for a complete used set. They were completely uninterested in showing any concern about the issue. I sent a letter to the managers and owners about my dissatisfaction and they didn't even respond. This company is terrible and I will never ever spend another dollar with them. Be aware....they don't care. Spend your money elsewhere. More

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Very friendly staff, always working to get you the best deal possible. Will be a repeat customer for a long time deal possible. Will be a repeat customer for a long time More

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I've been leasing cars from Les Stanford for years-they never let me down! never let me down! More

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I recently had the misfortune of dealing with Telicia Zanders at Les Stanford, and it has been the worst customer service experience I've ever encountered. Her "Best of the Best" motto is nothing but an Zanders at Les Stanford, and it has been the worst customer service experience I've ever encountered. Her "Best of the Best" motto is nothing but an empty slogan, as her behavior and attitude are far from it. From the start, Telicia was unprofessional and rude; it was clear that she had little regard for my concerns as a customer. When significant issues arose on Monday morning, instead of offering support, she seemed more frustrated that I was interrupting her dental cleaning. It’s shocking that someone in a customer service role would prioritize personal inconvenience over addressing a customer’s urgent needs. These issues likely wouldn't occur if there was a greater care for the job and more effective organization in place. Moreover, when mistakes were made on her end, she not only failed to take responsibility but also attempted to blame me instead. This lack of accountability is unacceptable, especially after spending a considerable amount of money at this dealership. I felt like my loyalty and investment meant nothing to her. I truly believe that if I were to act even half as poorly in my customer service role, I would be fired immediately. It’s disheartening to think that someone like Telicia Zanders is representing this dealership, making what should be an exciting experience feel miserable and stressful. The only reason I might ever consider returning is because of Scott Estes, who demonstrated professionalism and respect during our interactions. Unfortunately, my overall experience was ruined by Telicia’s appalling behavior. I hope management takes this feedback seriously and addresses the issues with their staff because no customer deserves to be treated this way. More

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Michelle! Michelle! Michelle! It was a Pleasure working with her once again! Will Be Back! Great dealership and Great cars! Great Experience!!! Michelle! Michelle! It was a Pleasure working with her once again! Will Be Back! Great dealership and Great cars! Great Experience!!! More

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Stay away! Horrible service! It’s all about sales. Can you imagine someone leading a vehicle in your name with out you being present. That’s what they did and they are not taking any responsibility. Dan s you imagine someone leading a vehicle in your name with out you being present. That’s what they did and they are not taking any responsibility. Dan smith called to say that my soon to be X ONLY missed one payment. Excuse me what? N he would have missed none if Ali R didn’t lease a car with out my consent STAY AWAY More

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Great staff not overbearing would highly recommed!!! I walked into the dealership not knowing anyone. The first person I made contact was a very friendly receptionist and operator. I told her who I was I walked into the dealership not knowing anyone. The first person I made contact was a very friendly receptionist and operator. I told her who I was looking for and she summoned him promptly. Mr. Bill Allen was a clean cut young staff member who treated me with respect and was most cooperative. He discovered an error in my registration brought it to my attention quickly. I was very satisfied ad leased the vehicle. FANTASTIC!! More

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Great Corvette buying experience Melissa Sinasac : was a pleasure to work with. Initial contact was a great experience. I gave her about a lot of cars I wanted I was interested in se Melissa Sinasac : was a pleasure to work with. Initial contact was a great experience. I gave her about a lot of cars I wanted I was interested in seeing. She was very polite and professional sending me the info. In a very short time. She made my buying experience very enjoyable. I would definitely recommend her and Les Stanford in the future. More

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