Mike Memery | Page 3

Keri, Michelle, and Klayrissa are always a pleasure to work with! Very communicative and helpful. Summer 2025 Update: I was really happy with NYE over the years, until a recent service visit where I k work with! Very communicative and helpful. Summer 2025 Update: I was really happy with NYE over the years, until a recent service visit where I kept getting nickel and dimed for things that were their fault. It was a simple tire replacement. The tire discount was not honored. I provided documents for going elsewhere for cheaper and was promised it was fine until I got the bill. Then just a flood of excuses and using MY FordPass Points to bring the price down to what was promised. Lol what? I wasted 2 full days off work sitting in their waiting room for this tire swap... The second day was to replace a broken valve stem, since I woke up to a flat tire after the swap... No mention of the inconvenience of that or a good faith replacement. I would've been happy to pay for that the first day if it meant not wasting the second day. The service manager does not interact with clients and forced his decisions through the girls at the desk, who say it's not up to them. When asked if I can speak with who makes the decisions, the dude hides in the office. I left SO MANY great reviews for NYE after their constant asking for them.... loyalty was not rewarded at all. Kind of disappointing since Keri and Michelle are great to work with. Gonna miss them. More

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Awesome person always happy and ready to help. Never had a bad experience and love chatting with her Never had a bad experience and love chatting with her More

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Service was as anticipated, left vehicle over night, and there were no problems whatsoever. thanks so much! there were no problems whatsoever. thanks so much! More

by HEUKRATH Verified Customer Verified Customer

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They were excellent in taking care of my new truck. It was in an accident and needed some new parts. The manager told us it was going to be 3 days to get it done and they crushed it in 2 days!!!!! Am It was in an accident and needed some new parts. The manager told us it was going to be 3 days to get it done and they crushed it in 2 days!!!!! Amazing job by everyone and I will definitely be recommending them to anyone who needs service. Thanks you all so much and I hope you have a merry Christmas 🎄🎁 More

by HUGHES_ROBERTG Verified Customer Verified Customer

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They did a wonderful job. They were very kind and helpful. They have clearly made alot of changes at NYE and perhaps think about giving them another chance. Very good. They were very kind and helpful. They have clearly made alot of changes at NYE and perhaps think about giving them another chance. Very good. More

by happy customer! Verified Customer Verified Customer

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Was welcome with a smile from Keri Whitmeyer. Very helpful with pointing me in direction for ordering my part and quote for parts and labor Part department was friendly too. Got in fast and work Very helpful with pointing me in direction for ordering my part and quote for parts and labor Part department was friendly too. Got in fast and work was done in the time quoted. Thank you Keri I love my new running board on van. More

by roxcy03 Verified Customer Verified Customer

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watched tech work on another truck as he worked on mine and charged me full time working on mine and was not there 4hrs but was charged it and charged me full time working on mine and was not there 4hrs but was charged it More

by CRUZINTHEUSA Verified Customer Verified Customer

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