Very pleased with Mike Nelson for all his help. Got just
the vehicle we wanted & the whole experience was very pleasant!
the vehicle we wanted & the whole experience was very pleasant!
More
by Kay
Verified Customer
Verified Customer
Sep 26, 2021 -
Westside Lexus responded
We appreciate your kind words for Mike and the team. Thanks for supporting Westside Lexus and congrats on your new car!
Sep 26, 2021 -
Kay responded
Thank you! We are already in love with our RX!! 💜
Mike Nelson was incredible to work with. Very thorough
knowledgeable professional and a pleasure to work with. Best People Best Service!
knowledgeable professional and a pleasure to work with. Best People Best Service!
More
by DRFoster11
Verified Customer
Verified Customer
Sep 17, 2021 -
Westside Lexus responded
Thank you for sharing your positive feedback! We appreciate your business and will certainly pass along your kudos to Mike. If there is anything we can do to earn your five stars, please don't hesitate to reach out. Take care!
James Breaux - General Sales Manager - 1 (281) 558-3030
On a scale of 1 to 5 I would give overall experience
about 3 1/2. I was disappointed not being able to get the orange front brake calipers. My sales person was not very cooperative therefore I was dis
about 3 1/2. I was disappointed not being able to get the orange front brake calipers. My sales person was not very cooperative therefore I was disappointment
More
by ggreene1229
Verified Customer
Verified Customer
Sep 13, 2021 -
Westside Lexus responded
I am very sorry to hear that you weren't satisfied with your experience. If you would like to discuss these concerns together, please don't hesitate to call. Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
Very helpful employees. Were willing to stay 2 hours past
closing time to get the deal done. Mike and JT were super informative and made the whole entire process super smooth. Very happy with my purchase!
closing time to get the deal done. Mike and JT were super informative and made the whole entire process super smooth. Very happy with my purchase!
More
by Tapotts34
Verified Customer
Verified Customer
Jul 20, 2021 -
Westside Lexus responded
We are delighted to hear that Mike and JT went the extra mile to make you a happy customer! Thank you for choosing Westside Lexus and for taking the time to leave us a great review. Safe travels in your new ride!
Mike Nelson treated us terrifically while helping us pick
out and purchase our new Lexus. I would buy another vehicle from Mike for sure. Thanks very much!
out and purchase our new Lexus. I would buy another vehicle from Mike for sure. Thanks very much!
More
by RUSSELL11
Verified Customer
Verified Customer
Jul 16, 2021 -
Westside Lexus responded
Russell - Congratulations on your new car! It is great to hear that Mike and the team were so attentive and helpful during your purchase. Thank you for supporting Westside Lexus!
I leased a IS 300 7 May. I took it in on 11 May to have
windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 h
windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 hours later the audio system went out. I was told it had water damage because of the spoiler. It took me over four weeks to get another vehicle. Now I'm waiting to see if I get reimbursed for the payment I made while waiting on another vehicle.
More
by philandisb
Verified Customer
Verified Customer
Jul 06, 2021 -
Westside Lexus responded
I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this has not been better reflected in your time working with us. I apologize for the delay with your new vehicle and would appreciate the chance to speak with you to ensure your concerns have been fully addressed. I will search for your contact information, but in the meantime, please don't hesitate to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Jul 06, 2021 -
philandisb responded
I would like to speak with you also. My contact number is (281) 673-8240. I paid for the Auto Butler. I asked the finance office if the car had received the first application and was told yes. After getting the new vehicle it was clear the original had Not been treated. Now to the tire and wheel warranty I paid for. I paid $1740 for tire and wheel warranty. I later received an email saying I didn't sign the contract. When I reviewed the contract it had some other package that I did not want. I ended up cancelling the tire and wheel protection and had to be refunded the $1740. Now I have no tire and wheel protection. I was told by personnel from Westside Lexus I would be compensated for all the heartache I was experiencing. Refunding me with a payment is not compensation that is what I was owed for not having a new vehicle that I paid for. I know I was very patient with Westside Lexus and I made my payment as I was obligated to do so. I just hope Westside Lexus would do the right thing and make me a satisfied customer.
I hate going to dealerships, but Mike made this
experience a good one. Didn’t feel
Ripped off this time. There was also ff up from Mike.
experience a good one. Didn’t feel
Ripped off this time. There was also ff up from Mike.
More
by MykC
Verified Customer
Verified Customer
Jun 17, 2021 -
Westside Lexus responded
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received with Mike. All of us at Westside Lexus hope to see you again next time. Safe travels!
Good service, attentive, oportune, on the dot.
Building appropiate for the brand.
Clean. Comfortable.
Ok. This says it all.
Yadda, yadda, yadda.
Blah, blah, blah.
Building appropiate for the brand.
Clean. Comfortable.
Ok. This says it all.
Yadda, yadda, yadda.
Blah, blah, blah.
More
by rdlfgrld
Verified Customer
Verified Customer
Jun 14, 2021 -
Westside Lexus responded
Thanks for your five-star review! We're happy to hear that the Westside Lexus team took care of you. We hope to see you next time. Drive safe and have a great day!
Everyone was very nice and polite. The IT guys was very
patient. We enjoyed the experience and will consider another Lexus in the near future.
patient. We enjoyed the experience and will consider another Lexus in the near future.
More
by JJFOSTEY
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Chau
, Alex Gifford IT guy
Jun 13, 2021 -
Westside Lexus responded
We appreciate the kind words and positive review! Thank you for doing business here at Westside Lexus - we look forward to working with you again down the road. Take care!
Though disappointed 3 years ago when I leased my car, the
experience buying it was 5 star.
The main reason I stay at Westside Lexus IS the outstanding service provided by Andrew Nagler
experience buying it was 5 star.
The main reason I stay at Westside Lexus IS the outstanding service provided by Andrew Nagler
More
by be_good2
Verified Customer
Verified Customer
Jun 10, 2021 -
Westside Lexus responded
Thank you for your confidence in Westside Lexus, and for your business. We're so happy to hear that Andrew and the team exceeded your expectations - that's what we strive for! We hope to see you again down the road. Safe travels and have a great day!
Dealer Reviews
Cars for Sale
Dealer Log In
