I leased a IS 300 7 May. I took it in on 11 May to have
windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 h
windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 hours later the audio system went out. I was told it had water damage because of the spoiler. It took me over four weeks to get another vehicle. Now I'm waiting to see if I get reimbursed for the payment I made while waiting on another vehicle.
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by philandisb
Verified Customer
Verified Customer
Jul 06, 2021 -
Westside Lexus responded
I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this has not been better reflected in your time working with us. I apologize for the delay with your new vehicle and would appreciate the chance to speak with you to ensure your concerns have been fully addressed. I will search for your contact information, but in the meantime, please don't hesitate to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Jul 06, 2021 -
philandisb responded
I would like to speak with you also. My contact number is (281) 673-8240. I paid for the Auto Butler. I asked the finance office if the car had received the first application and was told yes. After getting the new vehicle it was clear the original had Not been treated. Now to the tire and wheel warranty I paid for. I paid $1740 for tire and wheel warranty. I later received an email saying I didn't sign the contract. When I reviewed the contract it had some other package that I did not want. I ended up cancelling the tire and wheel protection and had to be refunded the $1740. Now I have no tire and wheel protection. I was told by personnel from Westside Lexus I would be compensated for all the heartache I was experiencing. Refunding me with a payment is not compensation that is what I was owed for not having a new vehicle that I paid for. I know I was very patient with Westside Lexus and I made my payment as I was obligated to do so. I just hope Westside Lexus would do the right thing and make me a satisfied customer.
I hate going to dealerships, but Mike made this
experience a good one. Didn’t feel
Ripped off this time. There was also ff up from Mike.
experience a good one. Didn’t feel
Ripped off this time. There was also ff up from Mike.
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by MykC
Verified Customer
Verified Customer
Jun 17, 2021 -
Westside Lexus responded
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received with Mike. All of us at Westside Lexus hope to see you again next time. Safe travels!
Good service, attentive, oportune, on the dot.
Building appropiate for the brand.
Clean. Comfortable.
Ok. This says it all.
Yadda, yadda, yadda.
Blah, blah, blah.
Building appropiate for the brand.
Clean. Comfortable.
Ok. This says it all.
Yadda, yadda, yadda.
Blah, blah, blah.
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by rdlfgrld
Verified Customer
Verified Customer
Jun 14, 2021 -
Westside Lexus responded
Thanks for your five-star review! We're happy to hear that the Westside Lexus team took care of you. We hope to see you next time. Drive safe and have a great day!
Everyone was very nice and polite. The IT guys was very
patient. We enjoyed the experience and will consider another Lexus in the near future.
patient. We enjoyed the experience and will consider another Lexus in the near future.
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by JJFOSTEY
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Chau
, Alex Gifford IT guy
Jun 13, 2021 -
Westside Lexus responded
We appreciate the kind words and positive review! Thank you for doing business here at Westside Lexus - we look forward to working with you again down the road. Take care!
Though disappointed 3 years ago when I leased my car, the
experience buying it was 5 star.
The main reason I stay at Westside Lexus IS the outstanding service provided by Andrew Nagler
experience buying it was 5 star.
The main reason I stay at Westside Lexus IS the outstanding service provided by Andrew Nagler
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by be_good2
Verified Customer
Verified Customer
Jun 10, 2021 -
Westside Lexus responded
Thank you for your confidence in Westside Lexus, and for your business. We're so happy to hear that Andrew and the team exceeded your expectations - that's what we strive for! We hope to see you again down the road. Safe travels and have a great day!
Great staff! Very welcoming! Mike Nelson made the process
smooth and simple. Love my car, definitely recommend to purchase your first car from here, you will not be disappointed.
smooth and simple. Love my car, definitely recommend to purchase your first car from here, you will not be disappointed.
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by yasleen60802
Verified Customer
Verified Customer
May 20, 2021 -
Westside Lexus responded
Thank you for dropping by to leave a review! We're so glad to hear that Mike and the sales team made the buying process a breeze, and we're thrilled that you love your new car! We're grateful to have earned your business and hope to see you back at Westside Lexus again soon!
Mike nelson and the whole Westside team did a great job.
I'm very happy with my new car. My entire experience was great. Thanks.
I'm very happy with my new car. My entire experience was great. Thanks.
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by nanderson9
Verified Customer
Verified Customer
Apr 30, 2021 -
Westside Lexus responded
It was our pleasure to assist you with your purchase! Thank you for supporting Westside Lexus and highlighting Mike's great work. We wish you many safe travels in your new car!
Just bought a car from you yesterday. Mike Nelson did a
terrific job. No pressure. Fast and easy. He made the whole process a pleasure. Great job.
terrific job. No pressure. Fast and easy. He made the whole process a pleasure. Great job.
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by nanderson9
Verified Customer
Verified Customer
Apr 13, 2021 -
Westside Lexus responded
Congratulations on your new vehicle! We are delighted to hear that Mike made the buying process easy and we really appreciate you taking time to commend him. Thank you from our Westside Lexus team!
Apr 13, 2021 -
nanderson9 responded
Believe me, it was my pleasure.
There is no finer dealership in Houston. I have bought 4
Lexus there, and the experience has always been fabulous. The service department is excellent as well.
Lexus there, and the experience has always been fabulous. The service department is excellent as well.
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by sheilawfranklin
Verified Customer
Verified Customer
Mar 17, 2021 -
Westside Lexus responded
Thank you for your loyalty to Westside Lexus! Your recommendation of our team means the world to us and we look forward to working with you for a long time to come. Drive safely!
The dealership and it’s team are very professional,
courteous, efficient and helpful. Would recommend to others. Excellent selection of automobiles. Love the 0% financing.
courteous, efficient and helpful. Would recommend to others. Excellent selection of automobiles. Love the 0% financing.
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by JOHN@JTJONES.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Nam Pham
Jan 18, 2021 -
Westside Lexus responded
John - "professional, courteous, efficient and helpful" are all words we love to see. Thank you so much for the rave review about our inventory and service! We hope that you enjoying your new vehicle. - Westside Lexus team
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