Mike O'Connell | Page 144

Pleasant buying experience I visited Sullivan to look at a car they had featured online and spoke to Ed Levine. The car was not currently on the lot at that time but I kept in t I visited Sullivan to look at a car they had featured online and spoke to Ed Levine. The car was not currently on the lot at that time but I kept in touch with Ed and set up an appointment a few days later. He let me know he would not be there at the time I was coming and put me in touch with Gabe Szwec who helped me out when I arrived. I ended up purchasing the car I had went to see and the process was very comfortable and simple. Gabe never once put on a hard sell about the car and just kind of asked what I thought about the vehicle, I was actually the one to tell him that I would like to go inside and discuss a deal. I was purchasing a certified used vehicle and the information provided on the history of the car was very thorough and made me feel comfortable buying it used. I traded in my old car and I feel they gave a somewhat fair value for it. Although I did think it was worth a little more, the price on the vehicle I was purchasing was more than fair. Once I made the decision Gabe moved through the process of purchase very smoothly and was very informative of every step in the process, many questions I didn't even have to ask because he covered things so well. I finalized the deal with Mike O'Connell who was also very friendly and enjoyable to be dealing with. Overall I can say that I got a fair deal on my car and feel confident in my choice in going with Sullivan. I had visited other dealerships in the process and they were all the stereotypical car buying experience from feeling hassled and preyed on, to getting wound up in a deal where you barely know whats going on. Sullivan was quite the opposite and I never felt rushed and felt that the friendliness of the staff was genuine and not coming from a place of trying to push a deal. The best I can sum it up was that my purchase from Sullivan gave me the impression that my purchase was appreciated, and at other places they feel entitled to any sale that occurs. More

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Great car buying experience! We came in about an hour before closing and Phil Pilny made our car buying experience stress free and pleasant. With his help (he stayed an hour after We came in about an hour before closing and Phil Pilny made our car buying experience stress free and pleasant. With his help (he stayed an hour after closing) we drove away with the Buick Enclave we liked. We never felt rushed or that he was in a hurry to leave. It was a great experience! More

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Mkey Ayoub/Sullivan great guides to new car buying I bought a Buick Encore from Sullivan Buick GMC on Wednesday. I have very high regard to both Mike and Sullivan. Mike guided us through the car buying I bought a Buick Encore from Sullivan Buick GMC on Wednesday. I have very high regard to both Mike and Sullivan. Mike guided us through the car buying process with knowledge, thoroughness, kindness and a very real sense that he was on our side. I don't think he mentioned the words sell or buy at any point. We spent our time with him learning about the car and the visit seem to evolve into a sense that this car was the right fit for me. Only after Mike carefully explained the details of the car and we took a test ride did he begin to discuss financial details and work (hard) to explain financial details. No hard sell. No assumption that we would buy this car. Mike is very good at his job. I should mention that I am female. Although my husband came with me on the visit, this was the first car in many years of car buying that I bought for myself. Mike never made me feel inadequate about the process. He directed his attention and concern to me at all times and I haven't had that experience at other dealerships...ever. I feel as if I got a good deal on a great car at Sullivan. The dealership is very very well run. From the time we walked in the door until we left, we sensed a very well run business. They guys don't need to chase customers. They know how good they are and they know the product. I came back another day with the title to my trade in and had a question about the the car's lack of an integrated garage door opener in the Encore. An employee in used car sales caught me eye and walked out to the car with me to check the car without my even asking. He too was extremely kind and professional as was Mike O'Connell in finance. Thanks to Mike Ayoub and everyone else at Sullivan for taking such good care of us. More

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Purchase of a used vehicle on Saturday I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership main I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership maintains. I would return to the dealership if I was looking to purchase either a new or used vehicle again. More

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Fast, friendly and great customer service I received a call from Sullivan Buick GMC dealership, explained my situation and what I wanted in a car, price and affordability. I immediately advise I received a call from Sullivan Buick GMC dealership, explained my situation and what I wanted in a car, price and affordability. I immediately advised that Sullivan can help. I got to the dealership and my options regarding cars were waiting on me. Between the sales person and the finance person, the paper work took no time at all. Everyone were so friendly and I felt very confident about making the purchase. I would definitely refer my family and friends to Sullivan Buick GMC. Making this purchase was not a hassle at all such as many car dealerships that I have visited. They were honest as far as what they could do for me and I drove out of the lot with a 2014 Buick Verano. Thank you Sullivan. More

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Shop at Sullivan We were in the market to buy another Buick Enclave, but we were so unhappy and dissatisfied with another dealership, we hoped Sullivan would be the ri We were in the market to buy another Buick Enclave, but we were so unhappy and dissatisfied with another dealership, we hoped Sullivan would be the right place for us. And it was! We walked in on a Saturday at 4 pm, and although the dealership closes at 5, we walked out at 6:30 with our new car. Jeremy Wooley was professional, friendly, and helpful. We never felt pushed to buy, nor rushed to get out the door. We would highly recommend Jeremy and all the staff we worked with that day. We are looking forward to continuing a positive experience with Sullivan. Never before have I felt good about the car-buying experience...until now. More

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Excellent Experience Usually buying a car is a headache....this was truly a great experience and I got the car I wanted. Quick and easy! Excellent talented staff! Mike Bot Usually buying a car is a headache....this was truly a great experience and I got the car I wanted. Quick and easy! Excellent talented staff! Mike Bott made everything exciting and easy...Gerald Hamilton was MOST KNOWLEDGEABLE about all the fancy details about my new Cadillac and Mike O'Connell had me in and out of finance....I left a very HAPPY customer. I will definitely return to Sullivan in the future if I want a new or used car and I most definitely will recommend this dealership to family and friends! Thanks for everything!!!! I am a happy girl!! Yay :) More

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Always a satisfied customer! I have purchased 3 vehicles from Bill Sullivan. I won't take my cars for service anywhere else. The staff is always so friendly. Our salesman Mike Ayo I have purchased 3 vehicles from Bill Sullivan. I won't take my cars for service anywhere else. The staff is always so friendly. Our salesman Mike Ayoub was very patient and upfront with us. The finance guy Mike O'Connell was super funny and made the signing process easy. These guys know exactly how business should be done! Marcus and I love this dealership and will always recommend it to everyone we know! P.S. They have a starbucks coffee machine and water bottles accessible to everyone AND a large screen tv so you won't miss out on the NFL games if you're there. More

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Stress free I bought a used Acadia yesterday and had a good experience at the dealership. I didn't feel pressured or overwhelmed like many dealers make you feel. I bought a used Acadia yesterday and had a good experience at the dealership. I didn't feel pressured or overwhelmed like many dealers make you feel. I was able to take my time, find the car I wanted and deal with nice people. This is the second vehicle we have bought recently through Chris, and he has been a huge help. He is honest and to the point about options. Will definitely do business with Sullivan in the future More

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So happy We were looking for a car for our daughter whomis 17, found a gem at sullivan and Phil went beyond our expectations selling us the car. Will defiantly We were looking for a car for our daughter whomis 17, found a gem at sullivan and Phil went beyond our expectations selling us the car. Will defiantly be calling them again! More

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