Mike Ohanesian
Mike Ohanesian at Five Star Subaru of Grapevine

Mike Ohanesian | Page 21

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
214 Reviews
5.0

214 Reviews

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214 Reviews of Mike Ohanesian

May 17, 2021

Dealership Rating
Employee Rating

Extraordinary service and great employees. They do a great job helping and explaining all detail involved with service and repairs. I’ll keep coming back to them More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Doug Laymon, Shantai Isom , Dee Boyett

May 18, 2021

Five Star Subaru of Grapevine responded

Martkinkingtexas, We feel communication is necessary to help our Subaru of Grapevine customers stay knowledgeable about their vehicles. Between visits, we welcome your maintenance questions at 817-438-1700. We want to help you fully enjoy your drive time. Thank you, Marcus Procter, Service Director

May 06, 2021

Dealership Rating
Employee Rating

Mike Ohanesian was a very nice guy to work with, he was friendly and courteous. I made an opportunistic stop to see if I could get a burned out headlight replaced. They took me right in, turned out the h More

by Sandy C
Recommend Dealer
Yes
May 06, 2021

Five Star Subaru of Grapevine responded

Hello Sandy, Your comments and review for Mike and Subaru of Grapevine are greatly appreciated. It is important that we help our customers feel comfortable and safe on the roads. Give Mike or me a call any time you have questions about your Outback at 817-438-1700. We are happy to help! Thank you, Marcus Procter, Service Director

May 04, 2021

Dealership Rating
Employee Rating

I really appreciated how the Subaru team seamlessly worked with each other to help me drop off my vehicle and get into a loaner vehicle and back on the road for an appt. They finished before I was home More

by Jk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trina McLean

May 04, 2021

Five Star Subaru of Grapevine responded

Jk, You are more than a customer at Subaru of Grapevine! Thank you for recognizing our service team and please stay in touch at 817-438-1700. We are here for you any time. Thank you, Marcus Procter, Service Director

April 27, 2021

Dealership Rating
Employee Rating

Simply the best Service Manager and team anywhere to work on your Subaru. I wouldn't go anywhere else. Friendly, honest, helpful. A++++++++++ They go the extra mile. All the service department employees are More

by Vette Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Dyson Ellis, Jon Zablosky , Michael Dinh, Trina McLean, Ryen Ruybal, Brian Swarver

Apr 27, 2021

Five Star Subaru of Grapevine responded

Hello! On behalf of the Subaru of Grapevine service team, thank you so much for your awesome recognition. We are grateful for the opportunity to help you enjoy your drive time. Any time we can answer your vehicle questions, we welcome your calls to 817-438-1700. Thank you again for your kind words, Marcus Procter, Service Director

April 12, 2021

Dealership Rating
Employee Rating

Every time I go here everyone is so helpful and nice and professional It's always a pleasure taking my cars to get serviced there. More

by Robert l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor

Apr 13, 2021

Five Star Subaru of Grapevine responded

Robert, Thank you for your continued loyalty to Subaru of Grapevine. Mike, Johnnie, and I welcome your calls between visits at 817-438-1700. Keeping you well informed about the care of your car is important to us. Please stay in touch. Take Care, Marcus Procter, Service Director

April 10, 2021

Dealership Rating
Employee Rating

Great service, excellent loaner car since my car stayed in the shop for a few days. Car was serviced and returned clean inside and out. Highly recommended. More

by Hien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

Apr 10, 2021

Five Star Subaru of Grapevine responded

Thank you, Hien, for your time to provide your feedback for the service department at Subaru of Grapevine. We feel strongly that it’s vital for our customers to understand the care needed with their vehicle. Stay in touch with Mike and me at 817-438-1700. We are more than happy to share our advice. Safe Travels, Marcus Procter, Service Director

April 10, 2021

Dealership Rating
Employee Rating

Got my car back early and under estimate! This was my first visit to 5 Star and I am very pleased with all aspects of my visit. More

by Carol's New Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2021

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, Carol! We are happy to have the chance to service your car. Between visits, Mike and I welcome your vehicle questions at 817-438-1700. Thank you, Marcus Procter, Service Director

April 07, 2021

Dealership Rating
Employee Rating

They were 5 stars until the last two experiences. Customer service was poor with Tyson and good with Mike. It used to be excellent. They were both friendly but they missed the mark. My car was not cl More

by dgirlnurse22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcus Procter , Tyron

Apr 08, 2021

Five Star Subaru of Grapevine responded

Hello dgirlnurse22, As a valued customer, you have our attention with your feedback. Customer satisfaction is always a priority and I would like to assure we appreciate you and your business. I would personally like to speak with you about your experience. Please reach me at mprocter@subarugrapevine.com or 817-438-1700 as soon as possible. Sincerely, Marcus Procter, Service Director

Apr 08, 2021

dgirlnurse22 responded

We have already spoken.

April 07, 2021

Dealership Rating
Employee Rating

Fantastic super friendly service by Mike Ohanesian. Fairy service great feeling dealing with all service staff. Great parts department always friendly. Great building always clean and neat. More

by john-r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Dinh

Apr 07, 2021

Five Star Subaru of Grapevine responded

John, The service team at Subaru of Grapevine wants to thank you for your endorsement. When Mike or I can be of further assistance please let either of us know at 817-438-1700. We will be ready to help. Thank you, Marcus Procter, Service Director

April 03, 2021

Dealership Rating
Employee Rating

Love my Subaru Forrester!! Had a good sales experience and helpful, friendly service when I took it in for its 6 month check. My concerns were promptly addressed and the service was completed promptly. Ve More

by angie gehrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2021

Five Star Subaru of Grapevine responded

Angie, We appreciate the opportunity to help you care for your Forester at Subaru of Grapevine. It is great that you are keeping up to date with the recommended service schedule! Between visits, we welcome your questions at 817-438-1700. Thank you, Marcus Procter, Service Director

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