Mike Pfender | Page 7

Mike is an amazing service advisor. I live 34 miles away and pass two Toyota dealerships on my way to Shottenkirk. Because it is worth the drive. I come for the customer service. They I live 34 miles away and pass two Toyota dealerships on my way to Shottenkirk. Because it is worth the drive. I come for the customer service. They always have my best interest in mind. They said my services would be done in an hour and a half but we’re able to finish it in under an hour 20/10 would recommend. More

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The service man was very helpful with the entire service. I’m sure we will be back for more services. I’m sure we will be back for more services. More

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I’ve had nothing but great experiences with Shottenkirk Toyota. I purchased my 2018 Toyota Tundra here back when it was still Jerry’s, and I’ve continued to bring it back for all of my service needs ever s Toyota. I purchased my 2018 Toyota Tundra here back when it was still Jerry’s, and I’ve continued to bring it back for all of my service needs ever since. I’ve always had a good experience at Shottenkirk Toyota. I bought my 2018 Toyota Tundra here back when it was still Jerry’s, and I’ve had all my service done here ever since. I’ve been in many times over the years, and the staff has always treated me well. Everyone is friendly and easy to work with. Most recently, I needed help getting my rear locking lug nuts off. They were on way too tight for me to remove myself, and I didn’t want to break anything. I stopped in and asked if they could take them off and replace them with regular lug nuts. They took care of it right away. While I waited, I sat in the lounge, which is really comfortable, and grabbed a coffee from their awesome coffee machine. The service was free, everyone was friendly, and I was in and out in about 20 minutes. I know there have been some bad reviews in the past, but that hasn’t been my experience at all. Shottenkirk Toyota has always treated me right, and I’d definitely recommend them. More

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Very knowledgeable, and was able to communicate effectively to answer all of my questions. I didn't have to worry about anything or feel the pressure to do anything I didn't want to do. effectively to answer all of my questions. I didn't have to worry about anything or feel the pressure to do anything I didn't want to do. More

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I live in Granbury and I have found my dealership. The professionalism and attention to detail is what you get. Nothing is rehearsed it’s given wholeheartedly. The employees are a mirror of the GM. St The professionalism and attention to detail is what you get. Nothing is rehearsed it’s given wholeheartedly. The employees are a mirror of the GM. Straight forward and to the point. More

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Have always helped me out when I needed it. Good turn around time. Will not hesitate to go back if needed! Good turn around time. Will not hesitate to go back if needed! More

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Prompt, friendly and completed the service in about 10 minutes. Gave updates, asked if I needed anything. Very clean dealership! minutes. Gave updates, asked if I needed anything. Very clean dealership! More

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Mike, he's my guy. My second visit here and always a smile and on spot. My second visit here and always a smile and on spot. More

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I came in for service for the first time ever and Mike explained the whole process and made it a breeze. I came in to make an appointment and he said no need, we can do it today! And took no time and even explained the whole process and made it a breeze. I came in to make an appointment and he said no need, we can do it today! And took no time and even gave me a wash! The service is immaculate! More

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As always, great service department with excellent communication. They keep you informed on what is needing immediate attention, what may need attention in future and what systems are fine. They also communication. They keep you informed on what is needing immediate attention, what may need attention in future and what systems are fine. They also keep you informed on vehicle status. More

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