Mike Plummer | Page 8

The absolute worst car service experience I have ever had in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached out a week in advance to schedule the appointment and I provided all the documents for warranty and maintenance contracts so that there wouldn't be any issues when I drop the car off. All was verified!!! When I reached the dealership on the day of the appointment, Ashley greated me and asked what I was there for. Once I told her I needed to drop the car off for wheel repair, she said the driver is out sick and we can't bring you home. When I insisted that can you please arrange for someone else to drop me off because I had taken a day off from work to get my car serviced, she became visibly annoyed and became very rude. Thankfully Jonathan was nearby and overheard our conversation and helped get me a ride home. Soon after I got home, Ashley reached out to tell me that the wheel repair was not covered and I would have to pay out of pocket. I provided the wheel repair contract again and asked her to check. Nothing for the rest of the weekend, and same issue again on Monday that the wheel was not covered and I need to pay out of pocket if I want to pick up my car. I said I will bring the contract with me if my car is ready to be picked up and she said yet. When I arrived on Monday around 11:30 AM, the oil change had not even started. When I asked why my car was not ready for pick up, she said it happens at times that we get backed up and to stop giving her a hard time. Then I saw my car was brought in and the oil change was completed in about 8 minutes....Not sure what was really done. As I was ready to leave, Ashley proceeded to tell me that the dealership threw in a free oil change for all my troubles and when I reminded her that the oil change was part of my maintenance contract already, she threw the papers at Jonathan and left. He was only trying to help. I was told that I will get my paperwork emailed to me once completed but I had to reach out to Jonathan today a full week later to get the paperwork mailed to me. More

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Great dealership! Robert was on my heels, but excellent service. Great job everyone. Rocky did great also. I’ve waited a long time, but in the end I was satisfied. I d Robert was on my heels, but excellent service. Great job everyone. Rocky did great also. I’ve waited a long time, but in the end I was satisfied. I didn’t get a discount though🤔😊. I love my new car. Blessings to you all. God bless More

by Nicky Verified Customer Verified Customer

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Great dealership. Low pressure environment. I’m happy with my purchase. I appreciate the consistent follow up during the buying process. Low pressure environment. I’m happy with my purchase. I appreciate the consistent follow up during the buying process. More

by HondaFan Verified Customer Verified Customer

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Robert was very professional and very kind so was Mike ! Cheers to the entire team for making us happy!! Cheers to the entire team for making us happy!! More

by Rais Arya Verified Customer Verified Customer

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Thanks for everyone at Liberty Honda, including the detail department, this was a very easy and smooth experience! detail department, this was a very easy and smooth experience! More

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I have had Chloe for a service rep since she started. She is always been nothing more than helpful. I have been going there for years and have bought many new cars and if I keep getting the service that She is always been nothing more than helpful. I have been going there for years and have bought many new cars and if I keep getting the service that I do I will keep going there. Keep Chloe at any cost she is great!!! More

by Clem Clemgamelin Verified Customer Verified Customer

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Christian Diaz, James Landon, and Mike Plummer were great. They answered all of my questions and helped make the car buying experience pleasant and easy. great. They answered all of my questions and helped make the car buying experience pleasant and easy. More

by daveshvetz Verified Customer Verified Customer

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Liberty Honda is Always very kind and helpful. I have never had anything besides excellent service here. I have never had anything besides excellent service here. More

by jakevickery5 Verified Customer Verified Customer

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I had multiple questions/concerns about a car I recently purchased which would have required me to speak with multiple different departments at Liberty Honda. I spoke with Mike Plummer to try to get my ques purchased which would have required me to speak with multiple different departments at Liberty Honda. I spoke with Mike Plummer to try to get my questions/concerns addressed in a timely manner. He knew the answers to every questions and had a solution for my concerns. He really cared! I had the most pleasant experience..at a car dealership!! I recommend Liberty Honda. More

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Found exactly what we wanted. Justin was excellent! Only issue was confusion on the loan interest rate. Was told one thing then it changed. It was changed again (and much higher) Justin was excellent! Only issue was confusion on the loan interest rate. Was told one thing then it changed. It was changed again (and much higher) when we went to sign the papers. More

by Droberts15 Verified Customer Verified Customer

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