Mike Porter

I am extremely disappointed with the service we have received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil change we DID NOT request or authorize was added to our service, and we were charged approximately $200, even though the vehicle had just received an oil change in July. We were told we would need to return another day for the rattling to be diagnosed. The very next day, August 24, the engine overheated and had to be TOWED back to Ourisman. We were initially told the repair would take 1–3 days. It has now been over a week. We have called almost daily and repeatedly struggled to get updates or reach anyone in the service department. We were told the necessary part arrived Friday morning, August 29, and that the vehicle would be ready August 31. We have now been told September 1. Neither Ourisman nor Jeep/Wagoneer has provided us with a loaner or rental vehicle. We are a disabled veteran couple raising three children, including children with special needs, who just started school. Being left with one vehicle for our household has created a significant hardship for school, appointments, activities, and daily responsibilities. The lack of communication, changing timelines, inability to reach management, unauthorized charge, and lack of transportation assistance are unacceptable. A Grand Wagoneer is marketed as a premium vehicle with a premium ownership experience. This has been anything but premium. We are asking Ourisman and Jeep/Wagoneer to immediately provide a rental or loaner until our vehicle is ready, address the unauthorized oil change charge, and have a manager contact us directly. We should not have to continuously chase the dealership for basic communication and assistance while our vehicle remains in their possession. More

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I thought the service department did a decent job at quickly diagnosing the problem and moved forward with a solution to it. My truck was still under warranty so it was just a matter of getting the righ quickly diagnosing the problem and moved forward with a solution to it. My truck was still under warranty so it was just a matter of getting the right parts to replace the broken ones. I did find that their communication was above average, but they never responded to my questions their own text message that they sent me to start with. So I just called them instead, but they didn’t respond to my first VM. I reached my service agent on the second call I made to them. More

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Kudos to the dealership for ensuring that my car issue was completed and didn’t cause me anything my service representative Mr Mike Porter was outstanding and extremely professional his willingness to go was completed and didn’t cause me anything my service representative Mr Mike Porter was outstanding and extremely professional his willingness to go the extra mile was appreciated. More

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Great Service! ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. More

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