Mike Rivera | Page 115

General maintenance Once again, the service department is beyond exceptional! They always keep me informed of what is best for my car. Their service is fantastic as well Once again, the service department is beyond exceptional! They always keep me informed of what is best for my car. Their service is fantastic as well as efficient! More

by MARSTRACCO Verified Customer Verified Customer

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Wouldn't recommend dealership My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited for 2 hrs. I checked with the receptionist a couple times (after seeing ppl. that come in after me leave before me) and she wasn't able to give me an answer. My second experience was getting part of my exhaust replaced. I called on a Friday and they fit me in in the late afternoon and was told that they had to order a part and it would take about a week. Gave the service rep. my cell to contact me when part arrived and he called my house phone. Made an appt. the next Saturday and spoke with a couple diff. ppl. to make appt. and finally spoke with service rep. to find out how long it would take. When I arrived for appt. a diff. service rep. greeted me asking me what I was there for and if I had an appt. After 45 mins. of waiting (thinking they were working on my car) the service rep. told me that they didnt have the part and that it was backordered. I told him the service rep. that I spoke with called left me a message and I also spoke with him. After looking harder they found it. I also noticed that they don't make eye contact or look at you when communicating or speak to you using your name. I feel like I was just another customer and number. More

by DANIH1385 Verified Customer Verified Customer

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Fixed Steering Mike Rivera was awesome. Great man going out of his way to go above and beyond for the customer. Steve Barna was great, as well. Amazing customer serv Mike Rivera was awesome. Great man going out of his way to go above and beyond for the customer. Steve Barna was great, as well. Amazing customer service! Thank you! More

by TWINTALENTS2 Verified Customer Verified Customer

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All good All ok till the , not sure why I had to pick up car in the rain when you have a garage I had to look at new tires in the pouring rain All ok till the , not sure why I had to pick up car in the rain when you have a garage I had to look at new tires in the pouring rain More

by f99d Verified Customer Verified Customer

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Great job I am coming to Hawthorne Chevrolet for service the last 4 years They are always welcoming anyone who is coming in. Keep doing this way Great job Than I am coming to Hawthorne Chevrolet for service the last 4 years They are always welcoming anyone who is coming in. Keep doing this way Great job Thanks a lot More

by BORISELFANT Verified Customer Verified Customer

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Quick and efficient The service team here at Hawthorne Chevrolet is always quick to accommodate. Steve Kochan never fails. I appreciate that when they say to be there e The service team here at Hawthorne Chevrolet is always quick to accommodate. Steve Kochan never fails. I appreciate that when they say to be there early, the truck goes in to service immediately. So far all the repair work that I have ever had perform on my 2015 Tahoe has been done too well my satisfaction. I will Certainly continue to use their service department. More

by Tony C Verified Customer Verified Customer

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Great Service I had 3 tires ordered and the turn around was quick. I made an appointment to install and that went very smoothly in and out without issue. Mike alway I had 3 tires ordered and the turn around was quick. I made an appointment to install and that went very smoothly in and out without issue. Mike always does a great job of customer service. More

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Great Service! Great experience. Very knowledgeable. Service advisor Mike explained everything in detail. Only place I will get my car serviced from now on! Tha Great experience. Very knowledgeable. Service advisor Mike explained everything in detail. Only place I will get my car serviced from now on! Thanks again! 5 stars ????? ++++++ More

by LorKom Verified Customer Verified Customer

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Graet Excellent service staff very friendly especially Steve K , Mike is also good at what he does. Would high recommend for all service needs.Great Job!!! Excellent service staff very friendly especially Steve K , Mike is also good at what he does. Would high recommend for all service needs.Great Job!!! More

by GARGTO Verified Customer Verified Customer

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Service Came in for oil change and tire rotation. Service was very good in and out in less time then expected never have an issue with service. Came in for oil change and tire rotation. Service was very good in and out in less time then expected never have an issue with service. More

by Als50 Verified Customer Verified Customer

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