Mike Rivera | Page 121

Loyalty and service I have been a customer of Hawthorne Chevrolet for a long. I have always been treated with respect. Hawthorne Chevrolet has never disappointed me pert I have been a customer of Hawthorne Chevrolet for a long. I have always been treated with respect. Hawthorne Chevrolet has never disappointed me pertaining to service or new car sales. I have recommended Hawthorne Chevrolet to many people over the years. More

by MPASQUALI17 Verified Customer Verified Customer

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Great Experience! The service was on-time, thorough and efficient. Open, fair discussion of everything before, during, and after. This is what a service experience shou The service was on-time, thorough and efficient. Open, fair discussion of everything before, during, and after. This is what a service experience should always be. More

by LawrenceWolff Verified Customer Verified Customer

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Great Service Always a pleasure to bring my vehicle for Service/Repairs. Very professional, Very helpful,always done rite the first time. Vehicle comes out clean an Always a pleasure to bring my vehicle for Service/Repairs. Very professional, Very helpful,always done rite the first time. Vehicle comes out clean and seats,, etc the same More

by edyennie59 Verified Customer Verified Customer

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Immediate appointment AAA jump started my car and advised me that I needed a new battery. Two other dealers had appointments a week away. I called Hawthorne and they too AAA jump started my car and advised me that I needed a new battery. Two other dealers had appointments a week away. I called Hawthorne and they took me right away. More

by GREENPOWERSBC Verified Customer Verified Customer

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Service review I have dealt with Steve Kochan for many years and he’s has been a great service writer. Every time I call for service it’s always within a couple da I have dealt with Steve Kochan for many years and he’s has been a great service writer. Every time I call for service it’s always within a couple days to fit me in. I dealt with Mike Rivera when I had my truck in a couple weeks ago for a simple oil change tire rotation and fluid check. when I got home I decided to check to see if there is any oil leaking from under the truck so it didn’t stain my driveway and that was ok but when I checked the brake fluid level they topped it off and the cap fell off because it was not secured correctly. It fell between the steering box and the frame and I had to reach down on a 200+ degree engine and practically burn my arm trying to get this and replace it. I called and left a message for Mike and he called back a little while later apologizing what had happened. There was also oil marks on the plastic radiator support cover that I had to clean. I know these are minor items that were wrong but should not have happened from a certified mechanic/dealer . More

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overall service is excellent My Trax needed 10,000 service. Service department was quick, efficient, and did a complete job, as they always do. Started going there several years My Trax needed 10,000 service. Service department was quick, efficient, and did a complete job, as they always do. Started going there several years ago when my Saturn Vue and wife's Saturn Aura both needed service and found their service excellent. More

by trengineer Verified Customer Verified Customer

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Second to None! The service department personnel are knowledgeable, courteous and extremely helpful! Mike was very patient and professional. He explained what neede The service department personnel are knowledgeable, courteous and extremely helpful! Mike was very patient and professional. He explained what needed to be done and why. I am confident that my vehicle is is A+ condition. More

by SCS1950 Verified Customer Verified Customer

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Service appointment Mike greeted me and took my car for service, explained what was being done to the car. It was nice to hear this was still a free service visit per my Mike greeted me and took my car for service, explained what was being done to the car. It was nice to hear this was still a free service visit per my lease agreement. He helped resolve an issue I had with a mark on my paint too, it looks great! I browsed new cars too as my lease is up in 12 months and was helped with my questions regarding a Chevy Colorado. More

by BDKLING4 Verified Customer Verified Customer

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The warranties are respected. All the employees are very cur I am very satisfied with their cuteus services and professionalism.. Service always provides vital info re. wait time work related, etc. I would refe I am very satisfied with their cuteus services and professionalism.. Service always provides vital info re. wait time work related, etc. I would refer other to your shop. More

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Fast and easy My window in the driver side got stuck wouldn’t work. When i got there there took it even though I waited for 2 hours to me the service was still quic My window in the driver side got stuck wouldn’t work. When i got there there took it even though I waited for 2 hours to me the service was still quick and efficient . Mike was also wonderful in explaining the problem. I didn’t talk to Dennis Johnson on this visit but he’s our rep for about maybe 9 or 10 years now and he’s the reason why my husband and I have stayed this long with Chevy. Thanks a bunch. More

by LEVITICUS86 Verified Customer Verified Customer

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