Mike Rivera | Page 127

Customer Relations Every time I bring a car in for service, everyone, makes the experience a good one. Mike Rivera is an excellent service advisor who I have been using Every time I bring a car in for service, everyone, makes the experience a good one. Mike Rivera is an excellent service advisor who I have been using for ten years not. Mike is friendly, knowledgeable and always goes the extra mile to make a customer happy. More

by MPASQUALI17 Verified Customer Verified Customer

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Awful & waste of money I had the first appointment that day. A simple oil change. It took almost an hour. When I asked the employee about my car, it seemed to have been read I had the first appointment that day. A simple oil change. It took almost an hour. When I asked the employee about my car, it seemed to have been ready for a while. The employee was too busy chatting with other workers to notice my paperwork on his desk. Also, I paid over $50 for an oil change and you can’t even fill up my tires?! I thought this was a standard service include with oil changes. I’m very disappointed. More

by PERRONEG1 Verified Customer Verified Customer

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Satisfaction guaranteed Even when you had no intentions in having to have your vehicle towed into the dealership. Being without your ride at the worst moment. They handle you Even when you had no intentions in having to have your vehicle towed into the dealership. Being without your ride at the worst moment. They handle your situation and leave you with a smile on your face. Thank God for warranties!!! When you get your issues solved and didn't have to pay a dime... Thanks! Chevrolet!!! More

by HONEYBU420 Verified Customer Verified Customer

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The service was fast and efficient, but see below. When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was workin When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was working on the computer. The person ahead of me had an involved problem and after I waited about five minutes with no one even acknowledging my presence, I asked if the other person could check me out. She did, but both people acted like it was an imposition. Also, when I dropped the car off, I told the service technician that last time I had been there, the display panel had been left with the oil life icon on and I could not remove it, even after reading the manual. He promised to show me how to do it when I returned. When I picked up the car, the tire pressure icon was on and I asked the gentleman at the podium to help me remove it. He could not do so and asked my technician for help. My technician came out and solved the problem, but again acting like this was an imposition. More

by CSLICATA Verified Customer Verified Customer

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They are all very helpful Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gi Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gives us time to put monies together for repairs... Love all the kindness and compassion.. It's most appreciated!!! More

by MARCYCRISCIONE Verified Customer Verified Customer

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Pricey but Good I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. More

by WYBILLO Verified Customer Verified Customer

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Quick and easy. Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called right away when the service was complete. More

by FRANKAQUILA15 Verified Customer Verified Customer

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Great friendly Honest people This is the fourth car I have bought from JR Gray and Hawthorne Chevy. I keep returning because I get great service here and JR works very hard to get This is the fourth car I have bought from JR Gray and Hawthorne Chevy. I keep returning because I get great service here and JR works very hard to get you into the right car. He always goes the extra mile to get you the best price and deals with you honestly. I will be coming back when I want another car! Thanks JR Gray for a very pleasant car buying experience. More

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My New 2017 Cruze I have been coming to Chevy for 15 years. I have never had a bad experience sales or service. The staff at Hawthorne Chevy is always kind and willing I have been coming to Chevy for 15 years. I have never had a bad experience sales or service. The staff at Hawthorne Chevy is always kind and willing to help. More

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Professional from start to finish. My family has been dealing with Hawthorne Chevrolet for over seventeen years, and have recommended them to friends and family. Robert DeSimone's knowl My family has been dealing with Hawthorne Chevrolet for over seventeen years, and have recommended them to friends and family. Robert DeSimone's knowledge and professionalism makes for a smooth transaction and all service is performed by experienced professionals. More

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