Mike Rivera | Page 127

The service was fast and efficient, but see below. When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was workin When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was working on the computer. The person ahead of me had an involved problem and after I waited about five minutes with no one even acknowledging my presence, I asked if the other person could check me out. She did, but both people acted like it was an imposition. Also, when I dropped the car off, I told the service technician that last time I had been there, the display panel had been left with the oil life icon on and I could not remove it, even after reading the manual. He promised to show me how to do it when I returned. When I picked up the car, the tire pressure icon was on and I asked the gentleman at the podium to help me remove it. He could not do so and asked my technician for help. My technician came out and solved the problem, but again acting like this was an imposition. More

by CSLICATA Verified Customer Verified Customer

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They are all very helpful Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gi Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gives us time to put monies together for repairs... Love all the kindness and compassion.. It's most appreciated!!! More

by MARCYCRISCIONE Verified Customer Verified Customer

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Pricey but Good I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. More

by WYBILLO Verified Customer Verified Customer

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Quick and easy. Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called right away when the service was complete. More

by FRANKAQUILA15 Verified Customer Verified Customer

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Great friendly Honest people This is the fourth car I have bought from JR Gray and Hawthorne Chevy. I keep returning because I get great service here and JR works very hard to get This is the fourth car I have bought from JR Gray and Hawthorne Chevy. I keep returning because I get great service here and JR works very hard to get you into the right car. He always goes the extra mile to get you the best price and deals with you honestly. I will be coming back when I want another car! Thanks JR Gray for a very pleasant car buying experience. More

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My New 2017 Cruze I have been coming to Chevy for 15 years. I have never had a bad experience sales or service. The staff at Hawthorne Chevy is always kind and willing I have been coming to Chevy for 15 years. I have never had a bad experience sales or service. The staff at Hawthorne Chevy is always kind and willing to help. More

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Professional from start to finish. My family has been dealing with Hawthorne Chevrolet for over seventeen years, and have recommended them to friends and family. Robert DeSimone's knowl My family has been dealing with Hawthorne Chevrolet for over seventeen years, and have recommended them to friends and family. Robert DeSimone's knowledge and professionalism makes for a smooth transaction and all service is performed by experienced professionals. More

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oil change Good, no problems. Everything was great.i could not believe the experience it was the best I ever had my whole life. It was surreal o almost felt like Good, no problems. Everything was great.i could not believe the experience it was the best I ever had my whole life. It was surreal o almost felt like I won the lottery. More

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Window repair This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour which is excellent when you are being fit in on a emergency repair. Thanks again for excellent job performed More

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Great Experience Hawthorne Chevy sales and service staff are the best I've found anywhere and are true professionals. They know their cars and trucks, but more importa Hawthorne Chevy sales and service staff are the best I've found anywhere and are true professionals. They know their cars and trucks, but more importantly, they know how to address their customer's needs both when purchasing a vehicle and having it serviced. So far I've purchased three cars at Hawthorne. Certainly check out other dealers. You'll find that many are rather pushy and don't genuinely care about their potential customers, unless there's a sale involved. Not only does Hawthorne have a larger selection, they know how to accommodate all of their customer's desires. P.S. The cappuccino is also pretty darn good too ! More

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