Mike Salerno | Page 7

This is my 7th deal with Salerno Duane and by far the easiest transaction I have ever had. Francisco was kind patient and spent a total of 3 hours with me explaining the ins and outs of my new vehicle. I easiest transaction I have ever had. Francisco was kind patient and spent a total of 3 hours with me explaining the ins and outs of my new vehicle. I leased a 2022 Jeep Wrangler 3.0L Turbo Diesel High Altitude 4x4 and couldn’t be happier. Alex the finance manager got me going signing all the papers, which took about an hour and before you knew it I was on my way! Protip: Know your numbers before you walk in. That way Salerno Duane can tailor the deal to your specific needs. Know the difference between national incentives and local ones. This will make your time at the dealership less tedious and more productive. Thanks again to Francisco, Alex, and the rest of the Salerno Duane crew. I am definitely a satisfied customer. More

by ejvallejo Verified Customer Verified Customer

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You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More

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From Mike S down, this team looks to get a deal done for its customers. I had a tough trade and they worked hard to get me the most value they could. They worked the rates with the finance company, and did its customers. I had a tough trade and they worked hard to get me the most value they could. They worked the rates with the finance company, and did not try to assess an insane "market adjustment" as many Jeep dealers are doing. This is a family owned dealership and they treat their customers like family. Thank you again to Mike and Jim as well as the whole finance team! I am up to 3 Jeeps from Salerno, and I imagine there will be many more. More

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Francisco Rojas and Mike Salerno were great. Provided great service and they were able to work with me on my vehicle exchange. great service and they were able to work with me on my vehicle exchange. More

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I just bought a 2021 Jeep Wrangler 4xe from Duane Salerno and couldn’t be happier with the experience. They made it such a pleasure, zero pressure, and great communication throughout. Mike Salerno treated me and couldn’t be happier with the experience. They made it such a pleasure, zero pressure, and great communication throughout. Mike Salerno treated me like I was family and it was by far my best car buying experience. If you’re buying a Jeep in NJ, look no further. Francisco helped me the day of delivery and continued the first class service. These guys make car buying a pleasure!!! And oh yeah, the new Jeep 4xe is everything I hoped and more!!! More

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Great! Would definitely recommend family and friends - accommodating and very friendly - variety of vehicles to choose from - worth taking the ride to Summit for the service accommodating and very friendly - variety of vehicles to choose from - worth taking the ride to Summit for the service More

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Salerno was super helpful from the moment we started the search for the best car all the way through the financing papers on the final day!! Impeccable service, great dealership! Will recommend them to eve search for the best car all the way through the financing papers on the final day!! Impeccable service, great dealership! Will recommend them to everybody!!!!! More

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I had the opportunity after many years to purchase a new vehicle. Particularly not wanting another SUV, I zereod in on the Jeep Gladiator Truck. Prior to my purchase I had met the staff at Salerno Duane and vehicle. Particularly not wanting another SUV, I zereod in on the Jeep Gladiator Truck. Prior to my purchase I had met the staff at Salerno Duane and found them both professional and forthcoming; especially because I consider it important to do business locally. Upon receiving in inventory a Jeep Gladiator with specifications that matched my wants, I re-approached the delearship again and had an exceptional experience. It is without question that my salesperson Sergio Ovalle was highly attentive to my needs, and provided great leadership and guidance during my experience. He answered all of my questions, was straight and honest, and explained levels of details about the process as if I was a long-time customer. The way he intertwined making a sale with what worked best for my needs cannot go understated. It was a very family oriented approach, and I'm thankful for having Sergio as my salesperson. Michael Salerno oversaw the whole sale and made sure I was comfortable at every step. Truly exemplifying what ownership is all about. Asst. Manager Jim Dietrich initialized all the steps, and how the team could work together on the possibilities of what Jeep Gladiator I wanted exactly and possible timelines. Finally, Sal was exceptional and extremely detailed in how monies and financing were accounted for, and made sure all my questions were answered as he offered sage advice for every and all financial considerations. More

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Sergio was awesome!!! He got me everything I asked for in a very small amount of time. The staff was accommodating and everyone was extremely helpful. Trustworthy guys and they made sure I got everything I n a very small amount of time. The staff was accommodating and everyone was extremely helpful. Trustworthy guys and they made sure I got everything I needed. 10/10 More

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Sergio was so personable and friendly, he made the process smooth and painless, plus he had a lot of knowledge both on vehicle and life! Thank you so much process smooth and painless, plus he had a lot of knowledge both on vehicle and life! Thank you so much More

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