Sergio Ovalle

Salerno Duane Chrysler Jeep responded

Thank you for the kind feedback! We’re thrilled to hear the leasing process went smoothly and that our team made the experience enjoyable from start to finish. We appreciate your support and hope you enjoy your new vehicle!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad to hear Sergio was professional, attentive, and made the car-buying process enjoyable for you. It’s also great to know Sal helped make the paperwork smooth and stress-free. We truly appreciate your feedback and hope you enjoy your new vehicle!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share this! We’re very happy to hear Carrie provided such friendly, attentive, and efficient service during your visit. She’ll appreciate knowing her efforts made a strong impression. We’re also grateful for your kind words about the team and look forward to welcoming you back again soon.

Salerno Duane Chrysler Jeep responded

We’re truly sorry to hear about the frustrating experience you had trying to build your Jeep and the issues with communication around timing. We want every step of the process to be clear and smooth, especially for our repeat customers, and it’s disappointing to hear we missed the mark. We also apologize that your interaction with Sergio didn’t reflect the level of service we strive to provide. Your feedback is important to us, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you for taking the time to share your experience. If there’s anything we can do to make this right, please don’t hesitate to let us know.

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review! We’re happy to hear you had a great experience and found our team professional and honest. We appreciate your patience with the car prep timing and are always striving to improve. We look forward to assisting you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for the great feedback and 5-star review! We’re thrilled to hear your purchase was hassle-free and easy. We look forward to helping you again in the future and enjoy your new vehicle!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. While we're glad to hear the buying process itself was smooth, we're truly sorry for the issues that followed. The fee for plate transfer is charged by a third-party service provider, but we understand how frustrating unexpected costs can be. We also sincerely apologize for the errors regarding your registration timing and address. That should not have happened, especially after you provided your updated information. We recognize that the post-sale experience is just as important as the purchase itself, and it's clear we fell short in providing the level of service you deserved. Your feedback is being shared with our team so we can improve these processes and prevent similar issues in the future. If you’d be open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to reach out at your convenience.

Salerno Duane Chrysler Jeep responded

Thank you for your loyalty and for the kind words! We're thrilled to hear that Sergio has consistently met your needs—four times and counting! We’ll be sure to pass along your praise. Enjoy your new vehicle, and we look forward to helping you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your feedback and leaving a 5-star review! We’re thrilled to hear you had an excellent experience with our team. It’s great to know our staff made the process smooth and provided the customer service you deserve. We truly appreciate your feedback and look forward to serving you again in the future!