Mike Schmidt

Everything about this process was made so easy. I was notified through both my car and the app that service was needed. I made the appointment without having to call and then got a phone call to e I was notified through both my car and the app that service was needed. I made the appointment without having to call and then got a phone call to ensure that all was well. Place is clean and bright with friendly techs. More

by Fujiko8825 Verified Customer Verified Customer

Helpful 0

Report | Print

We have been return customers at Andrew Toyota for both vehicles and service for about 8 years now, and have now purchased two vehicles from Marc. Marc is great to work with and he and Andrew Toyota make t vehicles and service for about 8 years now, and have now purchased two vehicles from Marc. Marc is great to work with and he and Andrew Toyota make the process quick and easy. We also trust Andrew Toyota with the service of our vehicles, to be honest about what needs to be done and what doesn't, and to charge a fair price. More

Helpful 0

Report | Print

We inherited a 2005 Prius from a friend who passed away. It hadn't been driven for a while, and it wouldn't start. And because of its age, we had to have all the cells replaced. That was this past sum It hadn't been driven for a while, and it wouldn't start. And because of its age, we had to have all the cells replaced. That was this past summer. The car is mainly for use by my teenagers, primarily my 17 year old. I'm trying to teach him about regular maintenance. So, this service was just for an oil change. It was helpful to have my son accompany me to experience the whole process. Mike was great. And, I had found an extra key fob in the house of the deceased. I didn't know what it was, and it didn't seem to work on the prius. I had gone online and tried to find out if it was possible to reprogram a key fob for a different Prius. Believe it or not, I came across this weird thing called "The Chicken Dance" which goes through this elaborate and unbelievable procedure to reset a key. And, I found reference to this in many places on the Internet. (You'd have to look it up to see why it's called the Chicken Dance). I had already paid, and was going to pick up the car. On my way out, I asked Mike if the Chicken Dance was a real thing. He kind of laughed. He told me that there was a chance that a key fob could be reprogrammed. So, I had him look at it. First Mike suggested that we change the battery. (I guess I should have thought of that). But, then while he changed the battery while I was there - it was not just an easy procedure of sliding open the key fob and putting in a new battery. No, Toyota made changing the battery on a 2005 key fob this elaborate procedure with four very tiny screws. In fact, If I had tried this myself, I would have thought I was doing something wrong, since it seems much more complicated than a current key fob. (Maybe key fobs were kind of new in 2005?). Anyway, Mike had told me it was sometimes possible to reprogram a key fob, but often not. Anyway. after 20 minutes, the key fob with a new battery worked. And despite spending all that time, and giving me a new battery and educating me a bit about Priuses, Mike didn't charge me at all for that. My mom in her later years would take her car to Andrew Toyota about once a year for an oil change. Really, she drove so few miles, that it was all the service she needed. I would often either go with her to do it. I have always been impressed with how well they treated her especially since that was about the only service that she ever required. More

by Binary Guy Verified Customer Verified Customer

Helpful 0

Report | Print

Responsive to me as a customer, helpful, my service representative is always willing to explain the problem my vehicle is having. representative is always willing to explain the problem my vehicle is having. More

by susan Verified Customer Verified Customer

Helpful 0

Report | Print

Great - they do a wonderful job serving my car year in and year out- thanks and year out- thanks More

by sheilagavin Verified Customer Verified Customer

Helpful 0

Report | Print

The service department does a great job at keeping me informed about the progress and status of my vehicle. I’m very pleased with the work they do. informed about the progress and status of my vehicle. I’m very pleased with the work they do. More

by GALLARDO.DONNA Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly and knowledgeable advisor. Cleanliness of vehicle pickup/drop off center well below standard. Observed a mouse running between desks while speaking with advisor. Was disapp Cleanliness of vehicle pickup/drop off center well below standard. Observed a mouse running between desks while speaking with advisor. Was disappointed that tech was not able to reproduce my issue but confident appropriate effort was made based on conversations with service team. More

by firebirdfrank01 Verified Customer Verified Customer

Helpful 0

Report | Print

I am very much appreciated for the entired workers in maintenance specially Zee. I couldn’t forget when I need help about my tire has nail on my tire and I don’t know where to ask when I called Zee answe maintenance specially Zee. I couldn’t forget when I need help about my tire has nail on my tire and I don’t know where to ask when I called Zee answer phone and I’m so happy he tells me to bring my car at the dealer and he will take care right away so thankful so much when times I need help so badly More

by Geramay Verified Customer Verified Customer

Helpful 0

Report | Print

Top notch service representatives, always greet you and explain things or listen to your car problems to fix in a timely manner and try to get it done in your timeframe. I’ve never been disappointed. explain things or listen to your car problems to fix in a timely manner and try to get it done in your timeframe. I’ve never been disappointed. More

by RUBBERHEAD53225 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience. Fast and friendly service. Good snacks, coffee and soda in the waiting area. Fast and friendly service. Good snacks, coffee and soda in the waiting area. More

by sm5667 Verified Customer Verified Customer

Helpful 0

Report | Print