Mike Scullion | Page 13

Needing repairs after striking a road hazard we found O’Meara Ford. After talking to service advisor Mike he told us that they (service dept) would work us in for repairs to get us on the road again. We O’Meara Ford. After talking to service advisor Mike he told us that they (service dept) would work us in for repairs to get us on the road again. We were directed to their beautiful lounge to wait and offered free soft drinks. We were kept informed of what was taking place with our repairs. After a 2 1/2 hour break we were back on the road. We would like to thank O’Meara and Mike and all others involved in getting back on the road. Again Thank You Melinda & Merle Loete Colona, Illinois More

by mlmsloete Verified Customer Verified Customer

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Good job on time a little over budget a sign of the times l supposed l supposed More

by Whitey Verified Customer Verified Customer

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I love servicing my truck at Omeara Ford and have used them exclusively since 2009. I trust the people there especially Mike in the service department. He has had some bad news to deliver to me twice and them exclusively since 2009. I trust the people there especially Mike in the service department. He has had some bad news to deliver to me twice and handled it very professionally. He is an asset to your team and your business. More

by Pam k Verified Customer Verified Customer

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We some times have trouble with the phone being answered for service, but when they do nothing but excellent service. Same day service on a battery replacement, arranged shuttle back home and offered a shu for service, but when they do nothing but excellent service. Same day service on a battery replacement, arranged shuttle back home and offered a shuttle for pickup. The service was fast and very courteous. More

by sevenbeagles Verified Customer Verified Customer

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When I arrived the person checking me in was not friendly. He also did not listen carefully and put my number in the system wrong so they had to email me when my car was ready. When I went to go pic friendly. He also did not listen carefully and put my number in the system wrong so they had to email me when my car was ready. When I went to go pick up my car, the guy checking me out was very friendly and resourceful, however my problem is still not fixed. Because of the exsperience, I will not come back to this loaction. More

by SHARNELL.BW Verified Customer Verified Customer

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I made a 2 week out appointment for them to take a full week to evaluate that my battery was bad, and then try to over charge me for fixing the backup camera. Worst dealership experience to date ...would n week to evaluate that my battery was bad, and then try to over charge me for fixing the backup camera. Worst dealership experience to date ...would never recommend More

by zatedford Verified Customer Verified Customer

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Bad communication on up coming service. I relayed on a lady from fords assistance program. She is a total professional. I relayed on a lady from fords assistance program. She is a total professional. More

by Kevin Bax Verified Customer Verified Customer

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The associate was very nice! Got me in quickly and service was finished before expected time. I will continue to get my oil changed here! Great staff always!! Got me in quickly and service was finished before expected time. I will continue to get my oil changed here! Great staff always!! More

by REYESFAMILYXXX Verified Customer Verified Customer

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I scheduled service for my truck a week prior for the following Monday.Once I dropped it off Monday morning, I was told to give it until end of day monday or early Tuesday to get an update. At that time, following Monday.Once I dropped it off Monday morning, I was told to give it until end of day monday or early Tuesday to get an update. At that time, I instructed the service rep to contact my husband and provided his number for follow up. He instead contacted me to give diagnosis, cost, and ask if I wanted to proceed. It took over 15 hours of diagnosis to tell me the throttle (on the top part of the engine), which happen to not be covered by my service contract, and tune up is needed for over $600(parts and labor). The pricing and duration of time it took to diagnose was unacceptable, being that i scheduled service for a specific date. Seems I was quoted a high amount and they took an unexpected amount of time to diagnosis the issue and dont really care about taking your time or money. I won't be going back. More

by APARRISH025 Verified Customer Verified Customer

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Easy to schedule an appointment. Friendly and professional stuff, fast service. Also reasonable prices. Thank you Friendly and professional stuff, fast service. Also reasonable prices. Thank you More

by María Luisa Verified Customer Verified Customer

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