Mike Shuman | Page 24

Excellent because you listen to the customer and find out just what they're looking for and a new vehicle or Jeep or Chrysler and the dealer has always been go because you listen to the customer and find out just what they're looking for and a new vehicle or Jeep or Chrysler and the dealer has always been good to me and my wife More

by hesterj83 Verified Customer Verified Customer

Print

Horrible customer service Last Friday I called and spoke with Mike about a used Jeep that my mother was extremely interested in purchasing. We wanted to come look and test dri Last Friday I called and spoke with Mike about a used Jeep that my mother was extremely interested in purchasing. We wanted to come look and test drive it that same day but he said they were finishing up the service inspection and would call me no later than Saturday morning. Saturday at noon no return call so my mother called he told her the same thing but he would call her the same afternoon. Nothing. I called AGAIN Sunday around 1pm and spoke to another sales rep, possibly manager, who told me he did not see an update on the service inspection but first thing in the morning he was going to speak with the service manager for an update and let me know right away. Today is now Wednesday night and guess what....NOTHING!!!! No return call! This vehicle was received to their location 9/7 and detailed 9/14 today is 9/26 and still no service inspection??? Extremely unlikely I’m sure it did not pass service inspection and rather than communicate that to the customer they tried to hide and ignore!! In a business where there are so many competitors, even on the same street, they did nothing to try to gain business or show customer service. My family has purchased here in the past and this will make us never shop here again. Shame on your lack of customer service! More

Print

Dream car My sales rep listened to what I wanted and needed. He was very knowledgeable and fair. Jerry Ulm is where I will purchase all of my cars. My sales rep listened to what I wanted and needed. He was very knowledgeable and fair. Jerry Ulm is where I will purchase all of my cars. More

by YODER306 Verified Customer Verified Customer

Print

Ram Purchase Great service great selection . Salesman was very friendly and knowledgeable. I would recommend the dealership and sales team to friends and family T Great service great selection . Salesman was very friendly and knowledgeable. I would recommend the dealership and sales team to friends and family Thank You for the good experience More

by WILSONR7619 Verified Customer Verified Customer

Print

Professional and courteous Mike the salesperson and Danny the business manager were professional, courteous, kind and mindful of my time. Being in the business for quite awhile, Mike the salesperson and Danny the business manager were professional, courteous, kind and mindful of my time. Being in the business for quite awhile, I was treated as I was the only one in the building, a true testament to the dedication to their craft. I would recommend this dealership to anyone who has had a bad experience elsewhere ( you won’t get one here) and in particular these two quality gentlemen. Thanks again guys!!!! More

Print

My experience was great I told the salesman Billy what I was looking for and he delivered more than what i expected. Still overwhelmed of the car that he picked for me. It w I told the salesman Billy what I was looking for and he delivered more than what i expected. Still overwhelmed of the car that he picked for me. It was all I was looking for and more. Great job and good service. More

by OXENDINECAROL Verified Customer Verified Customer

Print

Easiest car purchase I have ever made From the time I walked onto the lot Mike was courteous. Helpful and accommodating. Just a brief misunderstanding with the price, but the finance mgr s From the time I walked onto the lot Mike was courteous. Helpful and accommodating. Just a brief misunderstanding with the price, but the finance mgr solved that quickly and got me a larger loan that what I had prequalified. Very satisfied! More

by JOEKOHL2 Verified Customer Verified Customer

Print

Outstanding customer service! Al Gomez was outstanding! Absolutely the best service possible. The entire team went above and beyond to accommodate us and ensure we had the best Je Al Gomez was outstanding! Absolutely the best service possible. The entire team went above and beyond to accommodate us and ensure we had the best Jeep buying experience. We will absolutely recommend Jerry Ulm to all friends and family. More

by JRMFG17 Verified Customer Verified Customer

Print

Jeep Wrangler Salesman Mike did everything i asked. Was very thorough with the whole process. In and out driving my wrangler in 2 hrs. Job well done. Salesman Mike did everything i asked. Was very thorough with the whole process. In and out driving my wrangler in 2 hrs. Job well done. More

by TOMASELLO13 Verified Customer Verified Customer

Print

PROFESSIONAL,PUNCTUAL,AND MOST OF ALL HONEST! YES HONEST! I RUN A PEST CONTROL COMPANY, SO I HAVE BOUGHT MULTIPLE VEHICLES, FROM MULTIPLE DEALERSHIPS. THE LAST TWO VEHICLES I WENT WITH A JEEP.I WILL NOT MENTI I RUN A PEST CONTROL COMPANY, SO I HAVE BOUGHT MULTIPLE VEHICLES, FROM MULTIPLE DEALERSHIPS. THE LAST TWO VEHICLES I WENT WITH A JEEP.I WILL NOT MENTION THE DEALERSHIP I PURCHASED THE JEEPS FROM IN THE PAST, BUT IT SURE AS HECK WAS NOT THIS PLACE! JERRY ULM! I AM GOING TO SEND MY MOTHER THERE FOR HEAVEN SAKES! THESE PEOPLE WENT OVER AND BEYOND MY EXPECTATIONS! I CAN SAY DAVID LUPIS, WAS THE GUY I DEALT WITH. THE SALT OF THE EARTH THIS GUY! I WAS IN A PINCH TO GET A VEHICLE ASAP, AND HE KNEW IT, AND NORMALLY IT'S GAME ON, AND CLEAN YOUR PLOW! NOT THIS GUY, AND HE STAYED LATE TO HELP ME GET A MUCH NEEDED VEHICLE. EVERYONE FROM THE FINANCE MANAGER TO THE OTHER SALES REPS WERE EXCELLENT GOOD! I WOULD PUT THIS PLACE AS THE BEST DEALERSHIP I HAVE EVER HAD THE PLEASURE OF DOING BUSINESS WITH! THANKS DAVID, AND EVERYONE ELSE THERE THAT MADE THIS A PAINLESS, WONDERFUL EXPERIENCE! THIS IS MY FIRST REVIEW I HAVE MADE EVER, AND THANKS AGAIN! AUSTIN VAN FLEET... More

Print