Mike Shuman

I purchased a vehicle from this dealership for my 16-year-old and later discovered that two lug bolts were missing from the front wheel. Read that again: two bolts missing from a front wheel on a 16-year-old and later discovered that two lug bolts were missing from the front wheel. Read that again: two bolts missing from a front wheel on a vehicle they sold to a customer. This is not a dirty interior, a scratch, a warning light, or some minor post-sale annoyance. This is a fundamental safety issue. A wheel is not exactly an obscure component of a vehicle. If a dealership is representing that a car has been inspected and is ready for the road, basic wheel hardware should be one of the easiest things imaginable to verify. What makes this particularly disturbing is that my teen had been driving the vehicle without knowing there was a potentially serious problem about to explode. I trusted that a professionally sold vehicle had received at least a competent basic safety inspection. That trust was clearly misplaced. It also raises an obvious question: if something this visible and this important was missed, what else was not inspected properly? I would have zero confidence buying another vehicle from this dealership. Anyone considering doing business here should seriously consider paying an independent mechanic to inspect the vehicle before taking delivery. Do not assume that because a dealership is selling you the car, basic safety items have actually been checked. There are mistakes, and then there are failures that should never happen. Selling a vehicle with two missing front-wheel lug bolts falls squarely into the second category. Completely unacceptable experience. More

Print

Incredible job coordinating the trade in of my old vehicle and the delivery of my new vehicle! Jerry Ulm went the extra mile to make sure I had a seamless transition to a brand new vehicle! vehicle and the delivery of my new vehicle! Jerry Ulm went the extra mile to make sure I had a seamless transition to a brand new vehicle! More

by larryadegoke13 Verified Customer Verified Customer

Print

This was my fifth vehicle purchase from Jerry Ulm, and I think that says a lot about the kind of experience they consistently provide. They must be doing something right, because I continue to come back! think that says a lot about the kind of experience they consistently provide. They must be doing something right, because I continue to come back! From the moment I walked through the doors, I was welcomed with professionalism, courtesy, and genuine hospitality. The entire dealership was exceptionally clean, and the waiting area was comfortable and inviting. I also really appreciated the great selection of food and refreshments available—it’s those little touches that make the experience stand out. Every time I’ve dealt with Jerry Ulm, I’ve felt like a valued customer rather than just another sale. Their team continues to make the vehicle-buying process comfortable and professional, which is exactly why I keep returning. After five vehicle purchases, I can confidently say that Jerry Ulm has earned my business and my recommendation More

by dfarabell Verified Customer Verified Customer

Print

I recently purchased a new vehicle from Jerry Ulm, and I couldn’t be more pleased with the entire experience. From the moment I walked through the doors, everyone was welcoming, friendly, and professional. couldn’t be more pleased with the entire experience. From the moment I walked through the doors, everyone was welcoming, friendly, and professional. The staff made the process feel comfortable and stress-free, which made a big difference when making such an important purchase. The dealership itself was exceptionally clean and well maintained, and the waiting area was comfortable and inviting. I also really appreciated the great selection of food and refreshments available—it was a thoughtful touch that made the experience even better. Overall, Jerry Ulm went above and beyond to make me feel like a valued customer. I highly recommend them to anyone looking for a dealership that combines professionalism, hospitality, and excellent customer service. More

by dfarabell Verified Customer Verified Customer

Print

Austen was a great salesman, listen to what we where looking for and knew is vehicles.. mike the sales manager went above and beyond for us .. Derrick in finance took His time to explain all the finan looking for and knew is vehicles.. mike the sales manager went above and beyond for us .. Derrick in finance took His time to explain all the finance options More

by CARTY race cars LLC Verified Customer Verified Customer

Print

Best dealer experience! Abe was the best! 4th car purchased from this family of dealers. Never looking or purchasing elsewhere. Abe was the best! 4th car purchased from this family of dealers. Never looking or purchasing elsewhere. More

by cruzeric351 Verified Customer Verified Customer

Print

I have bought my last three cars from Jerry Ulm and Ivan honestly say they have always given me the deal that works and service has always been outstanding! Jake was top notch in meeting my needs and financ honestly say they have always given me the deal that works and service has always been outstanding! Jake was top notch in meeting my needs and finance managers also . Joey Falcon has a winning team. More

by bt1020 Verified Customer Verified Customer

Print

This dealership was excellent at providing me a buyers experience until I received the car. From that time forward I have had no communication from them. They have drug their feet at paying off my old car experience until I received the car. From that time forward I have had no communication from them. They have drug their feet at paying off my old car loan, to which has now cost me money. I have contacted the dealership four times and have had no response. So if you’re just buying a car and you don’t need any follow up, this is a great dealership. Beyond that I’m not gonna recommend them. More

by tampahemi Verified Customer Verified Customer

Print

Unbelievable dealership. Loads of inventory, impeccable facilities, and attentive. Sebastian and Mike were great to deal with. As was the whole team. Never lose the persona Loads of inventory, impeccable facilities, and attentive. Sebastian and Mike were great to deal with. As was the whole team. Never lose the personal touch! More

by shawn76 Verified Customer Verified Customer

Print

I am so grateful to have the best dealership in The United States, were they offer for me great service and treat me like family! United States, were they offer for me great service and treat me like family! More

by mtafour Verified Customer Verified Customer

Print