Mike Sica | Page 2

Karen Barrese is a true professional. She understands what I am looking for in a new vehicle and gets the job done without any issues. what I am looking for in a new vehicle and gets the job done without any issues. More

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I had my Escalade serviced today at Ed Morse Cadillac Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total time spent waiting from my time of arrival until completion of the job was over 4 hours. The wait time cannot be justified although my service advisor did try to justify the wait time. The Service Advisor, Michael, is not to blame as he was doing his job and maintained a professional demeanor the entire time. However, while I am not a certified mechanic, I do know it should not take that long to perform 3 task. I'm addition, the individual who made the appointment should've listened more intently to understand exactly the type of service I was bringing the SUV into the service department. Had she listened and understood, I believe they would've arranged to provided me with a loaner or give me advance notice the request would've required a lengthy stay or even the need to leave it at the dealership overnight. Needless to say, I remain dissatisfied with the service department although the purchase, months ago, went extremely well. I'm rating the visit 2 stars instead of 1 because the Service Advisor did his job well. More

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She is a amazing caring wonderful person I will and have always turn to to help me with a car gives me a great safe feeling dealing with her to put a smile on my face finding what I want and need 5 stars fo always turn to to help me with a car gives me a great safe feeling dealing with her to put a smile on my face finding what I want and need 5 stars for her as a agent and person ❤️😁 she truly cares about people’s needs and always goes above and beyond tY Karen Lisa B More

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My second love This is my second go around dealing with ED Morse and their fantastic staff. Karen Barrese was fantastic! I think she sprinkled some fairy dust on m This is my second go around dealing with ED Morse and their fantastic staff. Karen Barrese was fantastic! I think she sprinkled some fairy dust on me and knew exactly what I was looking for. I am ecstatic about my new purchase and look forward to having this for many years to come. Kevin Roberts was by far the best financial advisor I have dealt with. He explained everything to a "T" and made my experience that much more personal. I chose to come back to ED Morse because I feel like family and I trust them with their utmost expertise and commitment to excellence. I am excited for what the future holds for me and my new ride! Thank you Karen! More

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This is the fifth Cadillac purchase with Karen as my sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the sevent sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the seventh Cadillac purchase from Ed Morse Cadillac overall. The dealership is loyal to their customers. The sales and service staff are courteous and professional. More

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This is our second car with Anthony and we will always come back to him! Ed Morse was fantastic throughout our challenges and put our satisfaction first and foremost! come back to him! Ed Morse was fantastic throughout our challenges and put our satisfaction first and foremost! More

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Michael was very patient, engaged and extremely helpful. He noticed all I was checking out with buying the car. Michael made sure as I checked items out that I fully experienced the ability of the vehicle He noticed all I was checking out with buying the car. Michael made sure as I checked items out that I fully experienced the ability of the vehicle and understood how to operate it. The staff was very friendly and supportive as I made the purchase. More

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Exceptional from start to finish!!! Greeted immediately by Salesman Anthony Hyde and he worked with me to find the exact car to fit my needs and didn’t stop until I was handed the keys t Greeted immediately by Salesman Anthony Hyde and he worked with me to find the exact car to fit my needs and didn’t stop until I was handed the keys to our new Cadillac XT5!! Every square foot of the Ed Morse Cadillac footprint shouted professionalism like I have never seen at any dealership in my past. I will recommend Anthony and the entire Ed Morse Team to anyone looking to purchase a Cadillac! Thank you. Mario A DiPatrizio More

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Easy, Friendly, and Quick! Michael is so easy to work with. This was my second car in under 90 days and Michael jumped on it when I asked him to find me the same deal. I really Michael is so easy to work with. This was my second car in under 90 days and Michael jumped on it when I asked him to find me the same deal. I really appreciate his efforts! More

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Awesome Customer Service I have been to many dealerships over the years, Ed Morse by far provides the best customer service. If my regular service rep is not in the day I need I have been to many dealerships over the years, Ed Morse by far provides the best customer service. If my regular service rep is not in the day I need service they set me up with someone else who always turns out to provide outstanding in customer service! More

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