Mike Siefers | Page 13

Very courteous and service. Very clean and well kept showroom and service area. Make you feel right at home Very clean and well kept showroom and service area. Make you feel right at home More

by TGSTEHNEY Verified Customer Verified Customer

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As always, excellent service -- and a comfortable waiting area with coffee, drinks and snacks. Thanks! area with coffee, drinks and snacks. Thanks! More

by HOLLANDSJH Verified Customer Verified Customer

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Even though it was excellent service. My husband kept getting called and txts updates. We tried to change it to my phone but it is just wrong in your system. I paid for that car. His name My husband kept getting called and txts updates. We tried to change it to my phone but it is just wrong in your system. I paid for that car. His name and phone numbers should not be any where on my profile. But other than that, the service staff was professional. More

by ANNE.KOWATCH Verified Customer Verified Customer

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Fast professional service with a smile! There's no substitute for Kenny Ross' Subaru Certified technicians. There's no substitute for Kenny Ross' Subaru Certified technicians. More

by CHRISTINA.BARMADA Verified Customer Verified Customer

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I trust the service center at Kenny Ross so much that I drive 120 miles roundtrip from Morgantown, WV! drive 120 miles roundtrip from Morgantown, WV! More

by Suzannedanley Verified Customer Verified Customer

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Excellent service department. Very professional, knowledgeable, courteous, friendly and helpful. My family has always dealt with Kenny Ross and always will. Very professional, knowledgeable, courteous, friendly and helpful. My family has always dealt with Kenny Ross and always will. More

by JBILLY1028 Verified Customer Verified Customer

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I have no problem with the dealership. My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due t My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due to inside tire wear. I called customer service. They refused to help me in anyway. I will be getting rid of my subaru and going to a completely different retailer. This was my 5th and last subaru. This is unacceptable customer service! More

by DEAN.BRENDA Verified Customer Verified Customer

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Hadn’t been to this dealership in some time. My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided direction to go to service desk. Text message that car is complete are helpful. I saw other customers have a service associate come out to waiting room and provide a verbal update. That didn’t happen for me, so I went to service desk and was told that someone would be out in 10 minutes. After I wanted 20 minutes I went back to the desk. The service associate then started printing my paperwork. He asked for signature with no explanation of the various forms. I took a few minutes to quickly view them. I asked about the separate charge for gloves, goggles, and rags. Was told the charge is a state requirement. That seemed odd to me. Associate was polite, but seemed uncomfortable when questioned. Not impressed with his customer service skills. Waiting area and amenities are very nice. I was there for about 2 hours for inspection and emissions testing. Not sure if that is typical or not. Expected to be there about 90 minutes. Your site is a busy center so perhaps that contributed to my observations. Thank you. More

by KLABUSKES Verified Customer Verified Customer

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Mike was very warm, very welcoming and a true champion of the Subaru Service team. If he is not up for service technician of the year, I nominate him now. the Subaru Service team. If he is not up for service technician of the year, I nominate him now. More

by BRIAN_MITCHELL_47 Verified Customer Verified Customer

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They are always incredibly welcoming and appreciative of your patronage. I love the waiting room. They have a coffee/hot chocolate machine, cold pop, snacks, fresh donuts from Dunkin, and popcorn. They expl your patronage. I love the waiting room. They have a coffee/hot chocolate machine, cold pop, snacks, fresh donuts from Dunkin, and popcorn. They explain everything very well. It always seems like no-nonsense there. They wash your car for free and keep you updated via text during the process. I never mind going for service because I know I'm going to be taken care of there. More

by Paul Verified Customer Verified Customer

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