Mike Siefers

Everyone I have dealt with at this dealership has been friendly, professional, and efficient. They show a sincere interest in customer satisfaction. friendly, professional, and efficient. They show a sincere interest in customer satisfaction. More

by HPSTANLEY720 Verified Customer Verified Customer

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Easy scheduling, great service and hospitality. I have our both of our cars here and have no regrets. No problem at all referring them to theirs!!! I have our both of our cars here and have no regrets. No problem at all referring them to theirs!!! More

by martydorfman Verified Customer Verified Customer

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Very courteous and service. Very clean and well kept showroom and service area. Make you feel right at home Very clean and well kept showroom and service area. Make you feel right at home More

by TGSTEHNEY Verified Customer Verified Customer

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As always, excellent service -- and a comfortable waiting area with coffee, drinks and snacks. Thanks! area with coffee, drinks and snacks. Thanks! More

by HOLLANDSJH Verified Customer Verified Customer

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Look, you all do a great job, but stop sending these requests for feedback. If something is wrong, I’ll let you know. This system gives the feel of an insecure person,constantly in need of affirmation. requests for feedback. If something is wrong, I’ll let you know. This system gives the feel of an insecure person,constantly in need of affirmation. STOP! More

by YUKONJR0 Verified Customer Verified Customer

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Even though it was excellent service. My husband kept getting called and txts updates. We tried to change it to my phone but it is just wrong in your system. I paid for that car. His name My husband kept getting called and txts updates. We tried to change it to my phone but it is just wrong in your system. I paid for that car. His name and phone numbers should not be any where on my profile. But other than that, the service staff was professional. More

by ANNE.KOWATCH Verified Customer Verified Customer

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Fast professional service with a smile! There's no substitute for Kenny Ross' Subaru Certified technicians. There's no substitute for Kenny Ross' Subaru Certified technicians. More

by CHRISTINA.BARMADA Verified Customer Verified Customer

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I trust the service center at Kenny Ross so much that I drive 120 miles roundtrip from Morgantown, WV! drive 120 miles roundtrip from Morgantown, WV! More

by Suzannedanley Verified Customer Verified Customer

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Hadn’t been to this dealership in some time. My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided direction to go to service desk. Text message that car is complete are helpful. I saw other customers have a service associate come out to waiting room and provide a verbal update. That didn’t happen for me, so I went to service desk and was told that someone would be out in 10 minutes. After I wanted 20 minutes I went back to the desk. The service associate then started printing my paperwork. He asked for signature with no explanation of the various forms. I took a few minutes to quickly view them. I asked about the separate charge for gloves, goggles, and rags. Was told the charge is a state requirement. That seemed odd to me. Associate was polite, but seemed uncomfortable when questioned. Not impressed with his customer service skills. Waiting area and amenities are very nice. I was there for about 2 hours for inspection and emissions testing. Not sure if that is typical or not. Expected to be there about 90 minutes. Your site is a busy center so perhaps that contributed to my observations. Thank you. More

by KLABUSKES Verified Customer Verified Customer

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I have no problem with the dealership. My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due t My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due to inside tire wear. I called customer service. They refused to help me in anyway. I will be getting rid of my subaru and going to a completely different retailer. This was my 5th and last subaru. This is unacceptable customer service! More

by DEAN.BRENDA Verified Customer Verified Customer

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