Mike Skeltis | Page 2

Great buying experience where everyone in the building makes you feel appreciated and valued as their customer. makes you feel appreciated and valued as their customer. More

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I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

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This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

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I am thankful to have such a great experience every time I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being sa I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being said the leadership of the dealership, specifically Tommy, far exceeds my expectations. I recommend this dealer, Rich and Tommy to anyone and everyone. Thank you for making me feel like “vip” everytime I come in! More

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Class Act Operation here. Great People who truly care. PJ handled my paperwork quickly and efficiently. Great People who truly care. PJ handled my paperwork quickly and efficiently. More

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They have had my car for six weeks so far. Have not provided me with a rental car which was part of the agreement when car was purchased. Find out I have a cracked block due to the way the motor was d provided me with a rental car which was part of the agreement when car was purchased. Find out I have a cracked block due to the way the motor was designed by Ford engineering. Next they wanted all my oil change receipts. We gladly provided them only to be told that Ford will only pay part of the bill for a new motor because the car is 2,000 miles out of the warranty and now we have to pay $2,500.00 to get it fixed. I have no idea what a design/engineering problem has to do with my warranty. Not only that but as an RN I simply cannot miss work and have had to borrow vehicles to get there. More

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Vito and John are great to deal with along with the entire team. I have been going to suburban ford for years and will continue to make them my first choice. entire team. I have been going to suburban ford for years and will continue to make them my first choice. More

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Good service. Allowed me to test drive the cars I wanted to. Gave me a good trade value on my Fusion for a new 2021 explorer. to. Gave me a good trade value on my Fusion for a new 2021 explorer. More

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Joe FRANZONI and his team on SUBURBAN FORD take care of my vehicles and all my family many years and became already great friends. Very professional service! Highly recommended to everyone! Thank you a my vehicles and all my family many years and became already great friends. Very professional service! Highly recommended to everyone! Thank you a lot for your help! More

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This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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