Mike Taylor | Page 28

Warranty work necessitated taking my truck to the dealership and royal moore in Hillsboro really took care of me well. It was supposed to be a 6 hour job but ended up taking a few days. The child saf dealership and royal moore in Hillsboro really took care of me well. It was supposed to be a 6 hour job but ended up taking a few days. The child safety seat locks needed to be re welded and the dealership had to send it somewhere else. Mike at the service department was able to get me an awesome loaner vehicle in the process, and it cost me nothing. They understood I needed my truck back ASAP for work and got it done in a timely manner. They answered any questions I had and made sure everything was covered under the warranty, I did not pay a dime. I will continue to use Royal Moore Hillsboro for my service needs. Thanks guys More

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Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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Emily is a fantastic service advisor and is an absolute pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to w pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to work with such an honest and caring person at a car dealership!! Definitely will be be a customer for life! More

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Who is Carmen? I never met her? I really like Royal Moore they have been dependable in their serve to me and my Toyota cars. I've been a loyal customer for over I never met her? I really like Royal Moore they have been dependable in their serve to me and my Toyota cars. I've been a loyal customer for over 23 yrs. More

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Mike Taylor puts the word "Service" in service writer, He wen the extra mile and did a double check on my transmission, The problem was found and resolved very quickly. He showed actual care a writer, He wen the extra mile and did a double check on my transmission, The problem was found and resolved very quickly. He showed actual care and interest in my situation and me. He reminds me of "Old school" work ethics ,service and customer care. When I'm in Oregon he will be my (Go To) guy for any service needs... More

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Mike Taylor is, hands down, the best service advisor that I have had the pleasure to work with. My family has been bringing our vehicles to him for almost 5 years. Not only is Mike extremely knowledgeable, I have had the pleasure to work with. My family has been bringing our vehicles to him for almost 5 years. Not only is Mike extremely knowledgeable, honest and thorough, he is also kind and considerate. When Mike found out that my Dad was a Veteran, he asked me if he could call him and thank him for his service. My Dad was almost 90 at the time and that phone call meant the world to him. Royal Moore Toyota is a great dealership and Mike Taylor is a big reason for that! We are definitely customers for life! More

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I came to Royal Moore Toyota due to a check engine light and was able to get trustworthy assistance by service advisor Mike Taylor. He was very helpful and communicated with me the issues with my Toyota Sie and was able to get trustworthy assistance by service advisor Mike Taylor. He was very helpful and communicated with me the issues with my Toyota Sienna. I was visiting from California and was on vacation but was worried about my minivan not being to make it back to California. Mike Taylor went out of his way to let me and my family enjoy our vacation with another Toyota Sienna. Mike also made sure our fluids were all topped off and ready for the long trip back to California. I am very grateful for Royal Moore Toyota and the service I received from the service department. I would definitely come back with any other automotive issues in the future if visiting Hillsboro Oregon. Thanks again to Mike Taylor and Royal Moore Toyota! More

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We have previously had our vehicles serviced at Royale Moore, but on July 12th I brought my Toyota sienna in when the service drive opened. I had found out the night before that I would have to make an em Moore, but on July 12th I brought my Toyota sienna in when the service drive opened. I had found out the night before that I would have to make an emergency drive to Southern California and my van was I need of service bedore we could leave. Mike Taylor immediately got to work and squeezed me into the schedule. He was courteous and understanding, but what I appreciated the most was his honesty and direct approach. If Mike is an example of the standard for customer service, then we will definitely continue to bring our van back to Royale Moore. Thank you, Mike, for helping to bring a little piece of mind to a very tough situation. And thank you to the technicians that did the work that helped to get us to California and back home safely. More

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The service rep. Mike Taylor was super awesome. He made sure I was being taken care of and was super helpful. I felt super comfortable leaving my car I'm his hands. H Mike Taylor was super awesome. He made sure I was being taken care of and was super helpful. I felt super comfortable leaving my car I'm his hands. He had it in for inspection quickly, gave me a clear understanding on the condition of my car, and kept me updated every step of the way. Thank you so much Mike! More

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Took my vehicle to Royal Moore and Mike Taylor was my service advisor. Mike provided outstanding support and gave me daily updates while my car awaited parts. He worked directy with my insurance company service advisor. Mike provided outstanding support and gave me daily updates while my car awaited parts. He worked directy with my insurance company which made the experience less stressful for me. Mike even hoisted my car so I could inspect the undercarriage repairs and speak with the technicians myself. Excellent service all around and I would recommend Royal Moore to anyone. More

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