Mike Teron | Page 2

The Service Department has met / exceeded my expectations. Service Advisor Gary Kennedy is the person I go to for any of my repairs. expectations. Service Advisor Gary Kennedy is the person I go to for any of my repairs. More

by EmperorPanda Verified Customer Verified Customer

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Mr Eric Baez Has always had my best interest with both of my vehicle's my vehicle's More

by Grace Humphrey Verified Customer Verified Customer

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If I could give less than one star. I would. I have had the displeasure of purchasing three vehicles from Crown. While this is not a review of the sales team, I will say sales is grea I would. I have had the displeasure of purchasing three vehicles from Crown. While this is not a review of the sales team, I will say sales is great they are not the issue here. My issue is with the shady bait and switch then lie about the transgression finance department, and the completely inept and utterly worthless service department. Rather than get too deep on my Finance department gripes I will state that their listed prices all include ADM, for accessories and artificial pad the dealerships pockets fees of $3000-$20,000++ and the hottest cars (allegedly). Receive even more charges. Dealer mark ups and accessory inclusions should be zero to very little if at all. The markups are pure dealer greed and it’s businesses like these xxxxxxxx that create artificial inflationary issues within markets for nothing more than to steal money from consumers. While I am a capitalist at heart I am not for screwing anyone by overcharging them. Crown is the king of the ADM overcharge and laughable for the rationale provided. They love to include useless charges like $500.00 to fill your tires with nitrogen… same $500 fee for a mini van or Jeep on 35” tires.: one Jeep tire coins use more nitrogen then minivan tires out whack and just plain whack.. While nitrogen may make a slight difference due to the fact it’s dry air it minimally impacts a tires wear and tear and $500 does not justify using it.. this is just one example. They also add useless security and extended warranties to every vehicle they will not protect against theft or broke. Part by refusjng to acknowledge coverage or make an excuse as to why a part is not included.. shady practices yet again not isolated to just me. “This leads me to their utterly useless, disorganized and less than adequate service department. Not only does this dealership service department take 10x to 20x longer to complete services requests when compared to every other dealership, Crown’s workmanship leaves much to be desired. W backyard mechanic is a better option in most cases. With the three vehicles I purchased I have never left the service team without having a new issue upon.vehicle pickup. From stupid stuff like overfilling fluid tanks to loose bolts and more concerning issues like. missing. Panels and Parts for your vehicle just to name a few. None of this is isolated instances and this has been documented and verified over years of vehicle drop offs and pickups.. Why am I. Complaining now? Simple after my vehicle was hit last year snd a replacement part arrived faulty and was installed by the dealership doing my repair upon pickup I identified the issue before taking. Delivery notified the dealership they said no problem we will “fix it” after waiting for 9months on the. We replacement. Part was I told I would have to pay 3500 to have the part installed by them.. These xxx clowns put a bad part in my vehicle. Acknowledge it was bad and then refuse to correct the issue.. Well my patience has worn thin and it’s time I allow my attorney to handle this and maybe just maybe this wake up call will Correct the glaring problem endemic Crowne Dodge issues. Wishful. Thinking yes the ownership is a family of xxxx bags who only care about getting richer by stealing from hard working. Customers they fleece with lies empty promises and shady practices… More

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