Mike Treas | Page 6

Minimum service required, just replacement of two tires. Waited at Panera rather than in the lounge. Waited at Panera rather than in the lounge. More

by PHP1477 Verified Customer Verified Customer

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Mike Treas is always great! First class attention to the issue and keeping me informed. First class attention to the issue and keeping me informed. More

by LARRYHONARVAR Verified Customer Verified Customer

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TPMS went off within 20 miles. Oil change required warning went off with a couple days. Obviously neither reset. Oil change required warning went off with a couple days. Obviously neither reset. More

by john.krozack Verified Customer Verified Customer

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Always prompt service and quality repairs I can count on. No unnecessary up-selling either. Nice lounge and free hot drinks as well. No unnecessary up-selling either. Nice lounge and free hot drinks as well. More

by larry.v Verified Customer Verified Customer

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Work was performed as explained and completed within the time frame. Thanks for giving the car a bath! time frame. Thanks for giving the car a bath! More

by swsider Verified Customer Verified Customer

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Koons Ford has always provided great service. Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, M Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, Mike Chester More

by CHETTGENBOT4 Verified Customer Verified Customer

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Did not purchase vehicle at this dealership but the service maintenance and service advisors are knowledgeable service maintenance and service advisors are knowledgeable More

by slpngdrgn Verified Customer Verified Customer

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Mike Treas in the service department at Koons Ford of Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. More

by chager7511@aol.com Verified Customer Verified Customer

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Excellent service, as usual from Mike Treas. He takes pride in providing the best experience for customers and is an asset to the Koons team He takes pride in providing the best experience for customers and is an asset to the Koons team More

by JAGG2 Verified Customer Verified Customer

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Took my truck in for an oil change, tire rotation, and to fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needi fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needing replaced, which was fine)...BUT they also told us that there was a problem with the emergency brake that needed to be fixed too. All in it was more than $2500. The fan "fix" worked on the way home from the dealership but then didn't work the next day. When we called the next day to let them know, we were told that it would cost extra to have that fixed. When we reminded them the fan was one of the initial reasons we brought in to be fixed, we were told that they didn't replace the right part to permanently fix the issue. $2500+ later and the main issue wasn't fixed and we were told simply that we should just be happy with what they did and that they gave us a discount on the parts they did replace. After more than 10 years as car purchasers and service department customers, even for vehicles not purchased there, we will never, ever return to Koons for service or to purchase anything, nor will we be referring anyone to you for sales or service. If this is how your so called VIP customers are treated, I can't imagine how poorly you treat new customers. More

by TAMIRBENNETTE Verified Customer Verified Customer

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