Mike Treas | Page 61

This visit was much better than the last time I was there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me for puling up and stopping under the bay door. There was a car directly in front of me. I was also in the lane that he told me to pull in to. Behind the car! After telling him I needed an oil change and was in need of tires, I was again berated for not scheduling an appointment. This was at 8:30ish in the morning. I was told I would not be able to get an oil change that day since it wasn't scheduled. I've never scheduled oil changes on any visit. On my visit 1/31/23, I walked across your lot looking for either a Ranger or a Maverick. I also went through your show room passing many of your staff and sales associates. Not one person could say hello or offer assistance. Is that the culture at Koons now? I've bought my last two vehicles there. I don't know if there will be a third... The only part of my visit worth positive was Mr. Treas. He was personable, polite, and professional. He explained what needed to be done (Factory Recall) and gave me a fair time estimate. Koons was quicker than expected. He squared me away and answered what questions I may have had. More

by Dale.waldroff Verified Customer Verified Customer

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I have enjoyed using this servcie/sales center for 23 years. I know the job will be done right and I will be treated very good. years. I know the job will be done right and I will be treated very good. More

by CHRIS.WARGO Verified Customer Verified Customer

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Mike Treas, as always, was great. He delivered the service that was promised in a timely and professional manner. He delivered the service that was promised in a timely and professional manner. More

by DUBIN1 Verified Customer Verified Customer

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Always a pleasure working with Mike. Great communication. The online scheduling was cumbersome and difficult. Great communication. The online scheduling was cumbersome and difficult. More

by DREWGLASGOW Verified Customer Verified Customer

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Work is always done as fast as possible and with good quality. Mike Treas is a wonderful service advisor. quality. Mike Treas is a wonderful service advisor. More

by mcgarvey1969 Verified Customer Verified Customer

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Great service, great service people. Very timely and easy to schedule service appointments on line. Very timely and easy to schedule service appointments on line. More

by David2955Dave from Annapolis Verified Customer Verified Customer

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The service folks are all very friendly and work is always done right. I recommend them. always done right. I recommend them. More

by NEMARICH2 Verified Customer Verified Customer

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Problem with long crank not fixed. Tech guessed at it. I will provide documentation on next visit of what the real fix is. Mike Treas is always great to work with Tech guessed at it. I will provide documentation on next visit of what the real fix is. Mike Treas is always great to work with More

by TPROVENZA Verified Customer Verified Customer

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Work is always done promptly and with good quality. Mike Treas is a great service advisor. Mike Treas is a great service advisor. More

by BOBHOYT5034 Verified Customer Verified Customer

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Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More

by RMOLTZJR Verified Customer Verified Customer

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