Mike Turin | Page 3

Great experience 7th Infiniti purchase from this dealer, from sales to service, excellent customer care. They don’t just sell or lease you a vehicle, they take care of 7th Infiniti purchase from this dealer, from sales to service, excellent customer care. They don’t just sell or lease you a vehicle, they take care of you after the purchase through dedicated service department who know you by name. More

by DIANA.DUNGAN Verified Customer Verified Customer

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Quick and easy Quick, easy and pleasant to deal with. They keep you updated with everything going on with your vehicle. I would 100% go back anytime I need service. Quick, easy and pleasant to deal with. They keep you updated with everything going on with your vehicle. I would 100% go back anytime I need service. More

by NCOVI1285 Verified Customer Verified Customer

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Angry at myself for sighing sighing to move forward with dea I felt Chris my sales person was very helpful. It was when the financing staff got involved that it became to feel very slippery. The used vehicle I I felt Chris my sales person was very helpful. It was when the financing staff got involved that it became to feel very slippery. The used vehicle I came to look at was discarded and they kept going lower in years and less features and higher mileage. They kept pushing me for higher payment while at the same time decreasing quality of vehicle. I could not get a answer to what they were using as a bottom line number. Also was told they were INCLUDING 7 year extended warranty. I signed some paperwork and left down payment. I had to leave to pick kids up from school and went back the next day to finish up. I met with another person to compete Loan paperwork. At that time found the warranty was not included as I was told but that I was paying for it and that it was 7 yrs from date of delivery so that only gave me till 9/23. Also found that the interest rate EXTREMELY high. He said he could not explain anything because he wasn't involved the day before and just sighing paperwork with me. Kept asking the day before but couldn't get answers. Also asked several times the day before what by bottom line loan amount was and subject was changed repeatedly. Bottom line is I'm stuck with a car that is not worth anywhere near what I pd for it with a payment over $100 more than I wanted for the next 6 years. Like I said I am very angry at myself for not just walking. Also still waiting to hear back about getting cracked brake light lence replaced. So much for the " strenuous inspection " used vehicles go through at Infinity of Nashua! Also concerned about tires and wad told they were good and I would get the inspection checklist to see the measurements of tread left. Never recieved and have had them looked at am have been told they passed but are not great. I just put $800 tires on my qx50 that I traded. Shame on me for being so stupid. More

by SBOISSY Verified Customer Verified Customer

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Frustrating I finally found a good vehicle at Infiniti of Nashua but when it came time sign the paper work is when the issues began. The first person I worked w I finally found a good vehicle at Infiniti of Nashua but when it came time sign the paper work is when the issues began. The first person I worked with was Shawn Quinn. Shawn was great. He was easy to deal with, informative and communicated with me after hours via text about the whole process and kept me up to date with the process. When I was finished with Shawn I was directed to the finance mgr Steve Sokoloff to sign the financial documents. He was so unprofessional. It was five minutes before closing time and it seemed all he wanted to do was leave. He rushed the process telling me to sign here sign there, you want a warranty NO good sign here, thanks have a good night. My wife and I left saying what just happened. As we where walking to our car we could see Steve shut the lights in the office we just left and carrying his bag. He couldn't wait to get out of there. The next day I received a call from Steve Sokoloff stating that he lost the title for the vehicle. I was pissed. After a couple minutes of angry back and forth by me he gave me 2 options, they would apply for a duplicate title which could take a month or I could pick out another vehicle. Needless to say this vehicle was going to be B-day gift for my daughter which was in a week. I told him that both of those options sucked and I don't want to talk to you have your supervisor call me. About an hour later Finance Director Mike Turin called me. Mike was nice and had a couple of ideas to help with the situation. He offered to pay for my first months payment and get me a loaner car.. Although still very upset I accepted this. When I came to pick up the loaner car both Mike Turin and Shawn Quinn came right up to my wife and I and continued to apologize which I respected while Steve Sokoloff sat in his glass office pretending he was busy as he glanced up at me wouldn't even come out to apologize to my face even though you Steve caused this whole situation. I don't respect you at all. The entire process from start to finish started on Nov 12th and the vehicle was not registered December 4th. Longer process than I thought when I first started this process. I believe that if you took Steve Sokoloff out of this process none of this would of happened. A wise man once said, “you cant fix stupid” More

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Unbelievablely amazing experience I was looking to buy a new car and was nervous at the procedure. Infiniti of Nashua made my experience one that surpassed all my expectations. Great e I was looking to buy a new car and was nervous at the procedure. Infiniti of Nashua made my experience one that surpassed all my expectations. Great experience and I walked away in a new car!! More

by OKEEFE86 Verified Customer Verified Customer

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Excellent in every way Victor Pena continues to excel in every way! Great job to the entire Infiniti If Nashua team! The pastries were particularly fresh and the temperature Victor Pena continues to excel in every way! Great job to the entire Infiniti If Nashua team! The pastries were particularly fresh and the temperature was just right More

by MTURINGBCS Verified Customer Verified Customer

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Go see Jeff Rocheleau Great and honest salesman! Jeff Rocheleau was very patient, gave it to me straight and didn’t pressure me into purchasing a new vehicle. Go see Jeff Great and honest salesman! Jeff Rocheleau was very patient, gave it to me straight and didn’t pressure me into purchasing a new vehicle. Go see Jeff if you’re in the market for a new or used Infiniti. More

by john_voll Verified Customer Verified Customer

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One of the best experiences Thank you Infiniti of Nashua for my beautiful new Q50 Red Sport! The entire process from test drive to sales to finance and closing were so very Thank you Infiniti of Nashua for my beautiful new Q50 Red Sport! The entire process from test drive to sales to finance and closing were so very smooth! Special thanks to my sales person Mike B! He made me feel so welcome and had been great at following up as well. Absolutely one of my best car shopping experience to-date. More

by spydervr4 Verified Customer Verified Customer

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Great experience We had a great experience at Infiniti of Nashua. We would definitely recommend this dealership. Amine (and everyone else) was fantastic. No high press We had a great experience at Infiniti of Nashua. We would definitely recommend this dealership. Amine (and everyone else) was fantastic. No high pressure sales tactics. More

by Kkbouchard Verified Customer Verified Customer

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Great service Great sales and service staff. Very professional and go above and beyond for the customer. Bought 2 cars there in the last 3 months so have had plenty Great sales and service staff. Very professional and go above and beyond for the customer. Bought 2 cars there in the last 3 months so have had plenty of experience dealing with them. Highly recommend More

by jederosa1 Verified Customer Verified Customer

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