Mike Turin | Page 2

Do not buy your car from Infiniti of Nashua. I purchased a certified 2019 QX50 with around 26,000 miles 60 days ago. It broke down less than 24 hours later then again less than a week later. Now a warning a certified 2019 QX50 with around 26,000 miles 60 days ago. It broke down less than 24 hours later then again less than a week later. Now a warning light is on intermittently. In the shop 27 out of 30 days of ownership. The GM would not buy back or swap the car out for another on the lot and told me that cars break down and they fix them, thats why they warranty them. Unfortunately a warranty does not replace all the time I lost and confidence in this vehicle. Not to mention roadside assistance allowed the car to sit over night on the side of the road for 22 hours... buy from a dealer who will stand by what they sell. The GM and sales department at Infiniti of Nashua will not. The service department has been very good. Any dealership would be lucky to have Victor as thier service manager More

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Should be less than 1 star. Car buying experience was good, car itself was great. Unfortunately it was totaled in an accident. Attempting to get refund of pro-rata portion of the GAP Insurance and the good, car itself was great. Unfortunately it was totaled in an accident. Attempting to get refund of pro-rata portion of the GAP Insurance and the Extended Warranty from the Finance Department has been beyond awful. 4 Months of emails that went unanswered, wasted time, and empty promises of resolution. Had to resort to sending emails to the entire senior management team and the CEO. Emailed Infiniti Consumer Services to get anything even acknowledged. Still, not resolved despite promises. Final email today to include the NH Consumer Protection Bureau and a news channel that assists and airs unfair business practices. Would never deal with them again, and unfortunately the same ownership group owns all other Infiniti dealerships in my area. More

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Jimmy and Jordon are the team members you want representing a reliable and exceptional vehicle service team. Within the first 20 minutes of meeting them purchasing a vehicle is not some thing they representing a reliable and exceptional vehicle service team. Within the first 20 minutes of meeting them purchasing a vehicle is not some thing they bring up, only talking to us and listening to what our needs and wants would be in a perfect vehicle at a reasonable price. More

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My second new car and third car overall that I have purchased from this dealership. Their Sales, Service, and Finance departments are all top notch. purchased from this dealership. Their Sales, Service, and Finance departments are all top notch. More

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Don't buy their extended policy I paid for the Ultimate Platinum Protection Plan for five years or 60 months. The financial manager at the time assured my wife and I that we would re I paid for the Ultimate Platinum Protection Plan for five years or 60 months. The financial manager at the time assured my wife and I that we would receive a refund for the prorated duration at the time I decided to turn in the lease or I would be able to keep the vehicle and the policy for the full five years. My lease was for 39 months and I decided to return my vehicle. That financial manager does not appear to be working at Infiniti of Nashua anymore, but the new financial manager initially told me he would help me get my refund once I turned in my vehicle. After I turned in my vehicle, he said he could no longer help me because I had used the policy a little over a year ago. He claimed that the claim deduction for the policy was more than my prorated amount, so they refuse to refund me; however, the previous financial manager had assured my wife and I at time of sale that we would be prorated based on the 21 months that we would no longer have the plan after we turned in the vehicle. He never stipulated to my wife and I if we used the policy, then we would not get a refund. If we had known that, then we would never have purchased the policy. Also, we could have purchased the policy for only 3 years, instead of 5. Three years would have been cheaper, and you could use the policy without losing the difference afterward. I had selected 5 years because the financial manager at the time had told me I would get a refund for the difference in duration if I turned it in or I could decide at the time the lease ended to keep the vehicle and the policy for the full five years. More

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My new QX50 purchasing experience was awesome!! I truly enjoyed purchasing my new QX50 Infiniti from Brendon McGuire. He was extremely professional, courteous, patient, and knowledgeable! He did a g I truly enjoyed purchasing my new QX50 Infiniti from Brendon McGuire. He was extremely professional, courteous, patient, and knowledgeable! He did a great job securing for me everything I wanted in my new 39 month lease. He is extremely helpful and took the necessary time to explain and to answer all of my questions. I even had my friend from South Hadley, MA drive 2 hours to buy her new vehicle from Brendon-as he really is an honest and exceptional salesman. I also enjoyed working with Mike-in the Finance Dept.-as he also was very quite helpful and knowledgeable Cara Couture was also great!!. I would absolutely recommend Infiniti of Nashua to anyone looking to purchase a new Infiniti. Carol Catalano More

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It was pleasant. They accommodate us with deferent vehicles to look at and with different options in them. Where very knowledgeable about the vehicle. Would recommend them. vehicles to look at and with different options in them. Where very knowledgeable about the vehicle. Would recommend them. More

by J.hamblin Verified Customer Verified Customer

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My sales person Mike was great. I was assured that my vehicle a 2017 Nissan would be fully detailed. It was just washed and not waxed and detailed as promised. Disappointed but overall a good experience. vehicle a 2017 Nissan would be fully detailed. It was just washed and not waxed and detailed as promised. Disappointed but overall a good experience. More

by PANE Verified Customer Verified Customer

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I’m a first time Infiniti owner and had a great experience. From my salesman to the manager and finance dept. they couldn’t have been more open and upfront. There was an issue with my vehicle after experience. From my salesman to the manager and finance dept. they couldn’t have been more open and upfront. There was an issue with my vehicle after I picked it up but the service dept. had already closed, so they contacted one of the service team who was on her way home and she turned around and was incredibly friendly. My vehicle was repaired the next day and all is good. More

by neil.pike Verified Customer Verified Customer

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We recently purchased a pre-owned vehicle and could not be happier with the vehicle or the service that we received from our salesperson, Amine. He was responsive, fast and easy to work with. We went back be happier with the vehicle or the service that we received from our salesperson, Amine. He was responsive, fast and easy to work with. We went back to purchase an additional vehicle, and through no fault of Amine’s ended up having to go elsewhere because of a lack of understanding of bank financing on the finance manager, Mike’s, part. We were looking forward to continuing a relationship with Infiniti of Nashua but are sorely disappointed by our second experience. More

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