Mike Urbania | Page 83

I have been a loyal customer of Klaben and Mike Urbania for 20 plus years because they are loyal to me. They are the best dealership and Mike is the best salesperson I have ever worked with anywhere. Mike for 20 plus years because they are loyal to me. They are the best dealership and Mike is the best salesperson I have ever worked with anywhere. Mike makes the entire experience enjoyable. Every department has the utmost respect and integrity. This particular purchase required me to look at the vehicle at their Kent location and I found the same quality of customer service there also. Great family dealership and exceptional salesperson in Mike. Thanks again! More

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Mike Urbania was AWESOME!!!! He worked with me to get my payment and best price on my trade. My experience at Klaben was like no other dealership I purchased a car from. Everyone was super friendly and very payment and best price on my trade. My experience at Klaben was like no other dealership I purchased a car from. Everyone was super friendly and very helpful. Mike showed me every little detail about my escape. When I left the dealership I totally understood every feature of the car. Thank you Mike for such a wonderful and stress free experience. I will tell everyone to go to Klaben and ask for Mike!!! More

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Mike has been nothing but helpful and patient when I have looked for a vehicle. We bought my wife's Escape from him and the Edge that I just purchased. He also has sold vehicles to my father. Mike is an exce looked for a vehicle. We bought my wife's Escape from him and the Edge that I just purchased. He also has sold vehicles to my father. Mike is an excellent salesman that seems to be fair with treatment and prices. I have never felt like I was hustled when I purchased a vehicle from him. More

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My boss has dealt with Mike Urbania many times in the past. I dealt mostly with Stacey Dennis. She was amazing! very personable, not pushy. If there was a question she couldn't answer, she went to get it past. I dealt mostly with Stacey Dennis. She was amazing! very personable, not pushy. If there was a question she couldn't answer, she went to get it from the owner. She worked very well with me to get the program that I wanted. She was an absolute joy to work with. Wonderful experience. I have already recommended her to 3 other people! LOVE my Lincoln MKX!! Thank you SO much!!! ~Jen Bramlett More

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I have gotten all of my Ford vehicles from Klaben Ford Lincoln of Warren. The ownership along with the staff are always friendly, respectful and customer oriented. Mr. Urbania has been my sales person e Lincoln of Warren. The ownership along with the staff are always friendly, respectful and customer oriented. Mr. Urbania has been my sales person every time I have made my purchases. Mr. Urbania is always mindful of my needs and exceeds expectation consistently. I consider Mike a friend who always looks out for my best interest no matter what it takes. Klaben is blessed to have Mike on staff. He is a shining star and makes the process easy, comfortable and very satisfying. My overall opinion is Klaben Ford Lincoln of Warren takes excellent care of their clients by making sure all needs are met and that we are satisfied. You could not get better service anywhere else, because customer care is their priority! Thank you Mike Klaben and Mike Urbania for everything it is much appreciated, I LOVE MY FUSION!!!!! More

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Both salesmen Mike Urbania and Rich Lee were professional, friendly, and efficient. They made the new car shopping experience painless and I would recommend this dealership to anyone. professional, friendly, and efficient. They made the new car shopping experience painless and I would recommend this dealership to anyone. More

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Always a great experience dealing with Mike Urbania! He works so hard to give us the best deal when shopping for a new car! We will keep coming back! Thanks so much, Mike works so hard to give us the best deal when shopping for a new car! We will keep coming back! Thanks so much, Mike More

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I have dealt with Klaben Ford since 1989 and have only had one salesman, Mike Urbania, he has been the best of the best as far as I am concern. He has always got me what I wanted and has stood with me whe had one salesman, Mike Urbania, he has been the best of the best as far as I am concern. He has always got me what I wanted and has stood with me whenever I needed him. So as far as I am concerned there is only one Ford Dealer and that's KLABEN FORD. Thank you Mike Ubania and Klaben Ford for giving me the appreciation that you do. I will be back..... More

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I came into the dealership to inquire on the 2014 mustang on the lot hoping I could get approved for a loan to purchase the car. Mike Urbania did everything he could do to help me get a better interest rate on the lot hoping I could get approved for a loan to purchase the car. Mike Urbania did everything he could do to help me get a better interest rate since my credit score was less than average. I am now the proud owner of the mustang and I will definitely be recommending him to all of my friends. Thank you so much! More

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I had purchased a new car in 2009 from another Ford dealership. Everything "seemed" to be normal etc. then, because I am a young female buyer I didn't know the difference until I went into Klaben of Wa dealership. Everything "seemed" to be normal etc. then, because I am a young female buyer I didn't know the difference until I went into Klaben of Warren and met with Mike. My experience with them was awesome. He was not pushy, he was straight to the point, answered all my questions, and accommodated my Dad and I beyond belief. I was floored by the service and respect I was given. I took home by brand new 2013 Escape today, and Mike and the rest of the staff walked me through the process so that it was seamless. My car was detailed and cleaned and ready and waiting just for me when I arrived for my appointment. I had no worries that I would be taken advantage of or that something would "slip through the cracks" and I would be screwed later if you know what I mean. He even took the time out of his day to show me all the aspects of my new vehicle so that my experience with my new Escape was positive and that I could take advantage of all the options I was given. I never once felt rushed and was given my space when needed but again was there for every question no matter how small it may have been. He made every question feel relevant, as if it was the most important question of the day. Every person that has seen my car today I have told them where they need to go if they are looking! They have made a lifetime buyer out of me as long as their service and pricing is as outstanding as they were the last 2 days... and my Dad has said the same after many car purchases in his lifetime, he was impressed at how I was treated. To put my experience in fewer words, I would have never went to a dealership alone in my entire life to buy a vehicle, but I now have so much trust in Klaben, and Mike especially that I wouldn't have a second thought about going alone in the future. Although I have a feeling that I will have this Escape a long, long time! I love it!! Thank you so much for everyone's help! More

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