Gus was excellent in helping me resolve the issue.
He was efficient and responsive throughout
He was efficient and responsive throughout
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by ZHOALT1
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Patrick Hyundai responded
Thank you so much for your 5-star review! We are glad to hear that your visits a great every time, and we're glad Gus was able to take care of you so well and resolve the issue! Our goal is to ensure customer satisfaction, and we are so glad we hit the mark with your visit! we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
This dealership is a clean environment.
The staff are friendly and helpful. Overall great service.
The staff are friendly and helpful. Overall great service.
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by NENALINDA3214
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Patrick Hyundai responded
Thank you so much for your 5-star review! We are glad to hear that the staff is friendly and helpful! Our goal is to provide great customer service, and do what is in our customer's best interest-we're so glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Mike is really easy to work with & knowledgeable.
The new waiting area is nice & comfortable.
The new waiting area is nice & comfortable.
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by DUNLIMITED1109
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Vanhoosier
Jan 16, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that Mike is nice to work with. Our goal is to provide a great experience for our customers every time, and we're glad we were able to deliver that for you! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
When my car was returned to me I questioned why it was
not washed. Oh I guess I could do that, but it might rain later, he said. I hope he is not the person that did my work. Differently not the service
not washed. Oh I guess I could do that, but it might rain later, he said. I hope he is not the person that did my work. Differently not the service expected of a Patrick dealership.
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by DE1827
Verified Customer
Verified Customer
Jan 16, 2026 -
Patrick Hyundai responded
Thank you for your feedback and for your honest review! We understand the frustration and your concerns are valid when it comes to washing your vehicle after service. Our goal is to provide transparent communication, and to do what is in our customer's best interest, and we regret that it seems we fell short during your visit. Feel free to reach out to us via call or text, or at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations Team
Honestly, I wish the service was less expensive…on a
positive note, Mike and staff were very attentive and addressed all my concerns in a professional manner.
positive note, Mike and staff were very attentive and addressed all my concerns in a professional manner.
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by DSHAPRIO
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your review! We are glad to hear that Mike and the staff were attentive and addressed all of your concerns in a professional manner! Our goal is to provide transparent customer service, and we're glad we could do that for you. We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
The whole process was easy no problems Mike, mad sure all
my needs were taken care of with the car, very polite!!!
my needs were taken care of with the car, very polite!!!
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by Gentile2461
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Vanhoosier
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are so glad to hear that Mike made sure your needs were taken care of! Our goal is to do in our customers best interest, and we're glad that was able to show during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
My service representative was very attentive, made my
visit effective and help to solve my car problems
visit effective and help to solve my car problems
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by Rebeccacasey
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We are so glad to hear that your service representative was attentive and helped solve the issues quickly. Our goal is to ensure that our service is swift and transparent, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
I dropped off the car and got an estimated wait time.
I ran few errands and came back to pick it up. The service was nice as always.
I ran few errands and came back to pick it up. The service was nice as always.
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by ALEXANDKATO
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Vanhoosier
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We're glad to hear that your service visit was nice and quick as always! Our goal is to ensure a swift and seamless service experience, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
I don't have a problem with the work that was performed,
but when I'm getting services done and/or offered that are costly, I will ask a few detailed questions on why or how something is done. The questions
but when I'm getting services done and/or offered that are costly, I will ask a few detailed questions on why or how something is done. The questions were not very complicated for someone familiar with the service detail options that could be available (but may not be used in your business), but his response seemed rather passive aggressive and condescending. He also made it clear that he didn't want to look for any promotional discount for me, but would apply any that I could find on my own. To that end, I advised via text that I have one for a free battery check with an oil service. I requested that the tech advise of the numbers he gets from the test.When I came to pick it up, there was nothing in the report about looking at the battery. I mentioned it to the cashier and she went to ask about it while I waited. She came back and said that the manager said that 'they looked at it, and it was good.' Needless to say, I don't believe that he had a tech test the battery.
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by MSTROTHWILLIAMS
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Vanhoosier
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your review, and for your honest feedback. We would like to apologize for your experience. We understand your frustration and your concerns are valid. Our goal is to make sure that our customers feel heard and informed, and we regret that it seems we fell short in your case. We would love the opportunity to make things right, so please feel free to reach out to us via call or email. - Patrick Dealer Group Customer Relations Team
They replaced a brake light on my car.
When I opened my trunk, I found that the little door leading to the brake light was still open. I think I may have been able to replace it if it was
When I opened my trunk, I found that the little door leading to the brake light was still open. I think I may have been able to replace it if it was that easy. You should've completed the job and closed the door. I never would've known that's how the light was replaced.
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by RAPTOR5156
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Vanhoosier
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your honest feedback and review of Patrick Hyundai. We understand your frustration and your concerns with the brake lights are valid. Our goal is to provide a thorough and transparent service experience, and we regret that it seems we fell short in your case. Feel free to reach out to us via call or email if you ever have any other concerns. - Patrick Dealer Group Customer Relations Team
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4 yrs, 7 mos
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