Mike Williams
Mike Williams at Volkswagen of Naples
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Mike Williams | Page 4

Service Manager

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.5
35 Reviews
4.5

35 Reviews

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35 Reviews of Mike Williams

June 14, 2019

Dealership Rating
Employee Rating

Excellent service and follow through Excellent condition of car and exactly as advertised. Sales associate, Karim, was thorough and followed up regularly after the sale. Service and fin More

by Lynn T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Karim Yousef

Jun 21, 2019

Volkswagen of Naples responded

Lynn, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new car! We are very happy to hear you'd recommend us! It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come! Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

April 03, 2019

Dealership Rating

Great experience Went into dealership 1 and 1/2 hour before closing. The process of purchasing takes awhile. We test drove, and purchased an Audi Q7. Every step of More

by Liz612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran , Keith Ahearn, Gage Leal, Juanpi Sapiencia, I may not know everyone.

Apr 10, 2019

Volkswagen of Naples responded

Liz612, thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your Q7! We are so glad to hear that you enjoyed working with our team on your purchase. It's all about the experience at this store! We hope you will enjoy your new Q7 for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

October 24, 2018

Dealership Rating
Employee Rating

Finally good experience I have purchased several cars from this dealership and over time the level of sales and service was at all time low. I don’t want to buy from this de More

by Wavman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Ahearn, Gage Leal, Jay Roden, Juanpi Sapiencia

Oct 29, 2018

Volkswagen of Naples responded

Wavman, thank you for taking the time to share your experience with us. We are disappointed to hear that your past visits with us were less than satisfactory, but we very much appreciate you giving us another opportunity to earn your business. That said, it is great to hear that our team went above and beyond to complete your purchase with ease this time around - and left you driving away satisfied. We are always committed to better ourselves to give you the 5-star experience you deserve.

September 11, 2018

Dealership Rating
Employee Rating

Amazing Customer Service I have been dealing with VW of Naples for 3 years now-Service is amazing.... from the moment you call for an appointment until you get to the dealersh More

by LettyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez , I cannot remember names; all have been excellent

Sep 18, 2018

Volkswagen of Naples responded

LettyB, thank you for taking the time to write your review! We very much appreciate your awesome feedback of our Service Dept. Thank you for being a loyal client and continuing to allow us the opportunity to keep your VW in tip-top shape!

July 03, 2018

Dealership Rating
Employee Rating

Worst dealership Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser More

by Marko11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Gage Leal

Jul 24, 2018

Volkswagen of Naples responded

Marko11, we are quite sorry to hear of your dissatisfaction. We always do our best to deliver the car, and the experience, but we admit that sometimes there are faults as with any business, but that does not make it acceptable. We have made several attempts to contact you and would certainly like to help resolve any issues. At your convenience, please contact our Service Manager, Mike, at 844-511-9780. Sincerely, VW of Naples

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