Mikell Johnson | Page 8

No one explained anything to me lack of information given or future instructions No information given or future instructions No information given More

by ffsj112077 Verified Customer Verified Customer

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Mr. Johnson was extremely nice and extremely pleasant and very prompt and had me out of there in one hour. I don't think I've been treated better by any service guy in my life well Hunter is kind of competit very prompt and had me out of there in one hour. I don't think I've been treated better by any service guy in my life well Hunter is kind of competition for the guy. They're both really good. They put me on like a VIP or something. I'm part of the Santa Cruz Toyota family now they treat me like gold sales service parts. More

by oldepanther Verified Customer Verified Customer

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Courteous, efficient, painless. Laughed at “Please say a little more. Just 12 more words…” Liked “Please say a little more. Just 12 more words…” Laughed at “Please say a little more. Just 12 more words…” Liked “Please say a little more. Just 12 more words…” More

by shawncronin Verified Customer Verified Customer

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Kyle was quick and knowledgeable. Service was easy and I was notified of inspection and when the vehicle was finished. Service was easy and I was notified of inspection and when the vehicle was finished. More

by annieasche Verified Customer Verified Customer

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The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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Easy made appointment online. Mikell has always taken good care of me and my car. I waited for the oil change, tire rotation and regular check fluids etc. Mikell did a great jib g Mikell has always taken good care of me and my car. I waited for the oil change, tire rotation and regular check fluids etc. Mikell did a great jib getting my car done with quality work and efficiently. Only took at most an hour! Bought my car from Santa Cruz Toyota and have always serviced it there. The showroom and bathrooms were very clean. Customers all seemed pleased with their service. A positive productive atmosphere, improved since last time I was there. Thank you! More

by soldman2 Verified Customer Verified Customer

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Excellent service therefore I have been using them for over 25 years. We had several Toyota cars and they are so reliable. over 25 years. We had several Toyota cars and they are so reliable. More

by Yoshi Verified Customer Verified Customer

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Professional, straight forward, left me confident all was addressed properly. Will definitely trust me Land Cruiser with this dealer when I move to Santa Cruz full time. addressed properly. Will definitely trust me Land Cruiser with this dealer when I move to Santa Cruz full time. More

by Waynefliegel Verified Customer Verified Customer

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The Toyota dealership and people there take great care in ensuring customer satisfaction. They have amazing sells people and associates who are fun and easy to work with. Would highly recommend to anyone. ensuring customer satisfaction. They have amazing sells people and associates who are fun and easy to work with. Would highly recommend to anyone. More

by xortega Verified Customer Verified Customer

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Fast, efficient, friendly. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. More

by Evanmatthewcox Verified Customer Verified Customer

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