Mikell Johnson | Page 9

Kyle was quick and knowledgeable. Service was easy and I was notified of inspection and when the vehicle was finished. Service was easy and I was notified of inspection and when the vehicle was finished. More

by annieasche Verified Customer Verified Customer

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The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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Easy made appointment online. Mikell has always taken good care of me and my car. I waited for the oil change, tire rotation and regular check fluids etc. Mikell did a great jib g Mikell has always taken good care of me and my car. I waited for the oil change, tire rotation and regular check fluids etc. Mikell did a great jib getting my car done with quality work and efficiently. Only took at most an hour! Bought my car from Santa Cruz Toyota and have always serviced it there. The showroom and bathrooms were very clean. Customers all seemed pleased with their service. A positive productive atmosphere, improved since last time I was there. Thank you! More

by soldman2 Verified Customer Verified Customer

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Excellent service therefore I have been using them for over 25 years. We had several Toyota cars and they are so reliable. over 25 years. We had several Toyota cars and they are so reliable. More

by Yoshi Verified Customer Verified Customer

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Professional, straight forward, left me confident all was addressed properly. Will definitely trust me Land Cruiser with this dealer when I move to Santa Cruz full time. addressed properly. Will definitely trust me Land Cruiser with this dealer when I move to Santa Cruz full time. More

by Waynefliegel Verified Customer Verified Customer

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The Toyota dealership and people there take great care in ensuring customer satisfaction. They have amazing sells people and associates who are fun and easy to work with. Would highly recommend to anyone. ensuring customer satisfaction. They have amazing sells people and associates who are fun and easy to work with. Would highly recommend to anyone. More

by xortega Verified Customer Verified Customer

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Fast, efficient, friendly. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. More

by Evanmatthewcox Verified Customer Verified Customer

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I have come back every 5,000 miles because you at Toyota keep my RAV4 running without incident. Mike always has the car serviced in a timely manner - I bring a book and like your coffee and waiting area. keep my RAV4 running without incident. Mike always has the car serviced in a timely manner - I bring a book and like your coffee and waiting area. So far it’s been 120,000 miles without problems on the road. A great car, and great service. More

by ted.hoffman Verified Customer Verified Customer

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This dealership is excellent! The staff treats the customers courteously and respectfully. They do what they can to be helpful, whether it be providing a shuttle ride, or simply a The staff treats the customers courteously and respectfully. They do what they can to be helpful, whether it be providing a shuttle ride, or simply accommodating a walk-in customer. I always look forward to my next service appointment with them. More

by aladdyn14 Verified Customer Verified Customer

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Santa cruz toyota is a very professional dealership. They have taken care of my car and it’s also a very pleasant place to visit while you’re waiting for your car. The service associates are also knowl They have taken care of my car and it’s also a very pleasant place to visit while you’re waiting for your car. The service associates are also knowledgeable and friendly. More

by bkjtennis Verified Customer Verified Customer

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