Millis Ishoo

Millis was my advisor for my recent warranty visit for the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the asso the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the associated picture of the melted connector was attached to my case. He has refused to supply me with that picture and claims to not have access to it. I checked the connector myself and it is certainly not melted/broken. I brought this up with Millis and he simply said "IDK what to tell you but it is no longer our problem and I should be grateful they did not charge me a diagnosis fee. The powertrain warranty is for 60K miles, but since they claim it is electrical - this allows for them to deny the warranty. They are asking $7500 dollars to replace the ENTIRE wire harness (when they are insisting it is simply the connector located on top of the rear differential). Nonetheless, he began yelling, looking to his colleagues asking for assurance, and was incredibly unprofessional. I personally have not dealt with such level of incompetence before and realistically, I just want my 2021 Tacoma fixed, or at least real evidence that the "issue" is what they claim it is (again, I checked this connector and I had a 3rd party mechanic confirm my suspicions). More

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Perfect woman, very helpful and pay attention to the customer for everything, she knows everything for customer service and she can handle the system very fast. (Thank you) customer for everything, she knows everything for customer service and she can handle the system very fast. (Thank you) More

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Great customer service I was satisfied with the service. Millis explained everything clearly explaining all the works that were performed by the service department. Thank I was satisfied with the service. Millis explained everything clearly explaining all the works that were performed by the service department. Thank you Toyota Sunnyvale. More

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Excellent customer service I had to go to the Toyota Excellent customer service  I had to go to the Toyota dealer to perform oil change , tire rotation and health check and I met the  service advisor Mi Excellent customer service  I had to go to the Toyota dealer to perform oil change , tire rotation and health check and I met the  service advisor Millis , and he helped me in a timely manner , and I was happy with the service that he provided , I will recommend my friends to go to Toyota Sunnyvale for service .  More

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I checked my car in for service and Millis Ishoo was very helpful, nice and cooperative, cannot ask for more help he made my visit very smooth and easy, Thanks Millis for making such a good job. helpful, nice and cooperative, cannot ask for more help he made my visit very smooth and easy, Thanks Millis for making such a good job. More

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Millis went way beyond regular duties to help me out My family Minivan,a 2011 Sienna Sliding door recently was stuck open due to the motor seizing very unexpectedly. I purchased the van used 1 year ago f My family Minivan,a 2011 Sienna Sliding door recently was stuck open due to the motor seizing very unexpectedly. I purchased the van used 1 year ago from a dealer in Palo alto. at the time of purchase, my wife opted for the additional warranty. After my van was diagnosed at S.V Toyota Millis explained my options. He asked if i was okay with waiting until Monday to get the authorization from the warranty company. He was able to get all the repairs covered through the warranty, all I had to pay was a $100 deductible. I also mentioned that I had been experiencing off and on issues with the other power sliding door not working correctly. So they diagnosed it and replaced the motor also. I fully recommend this dealership and especially Millis. More

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I took my 2013 Toyota Prius to Toyota Sunnyvale for oil change, my service advisor Millis helped me to get it done in a timely fashion. Millis is a friendly person and advised me on future maintenance ser change, my service advisor Millis helped me to get it done in a timely fashion. Millis is a friendly person and advised me on future maintenance services. More

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Smooth & gentle communication I purchased two cars and bringing those Toyota Sunnyvale, The best thing about the dealer&service is their employee members. I always enjoy smooth, ge I purchased two cars and bringing those Toyota Sunnyvale, The best thing about the dealer&service is their employee members. I always enjoy smooth, gentle and comfortable communication, Technical advice/service, of course 100% satisfied. More

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Thank you Millis! Had my Prius towed in due to a "Hybrid system error" making the car undrivable. Millis called later to inform me that this error was covered under a s Had my Prius towed in due to a "Hybrid system error" making the car undrivable. Millis called later to inform me that this error was covered under a service advisory from Toyota. He called the next day that another issue had been discovered and a sizable diagnostic fee was needed. Few days later was called that the car was ready to go, so fearing the worst went to pick it up. To my relief there were no charges AT ALL! My thanks to Millis and the dealership for getting me back on the road! - John More

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Very knowledgable! He was communicating things very well and explaining to me what is really needed for my car. I'm very happy with my recent experience. He was communicating things very well and explaining to me what is really needed for my car. I'm very happy with my recent experience. More

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