Mimi Nofal

INFINITI Of Orland Park responded

We're sorry to hear about the oversight regarding your oil change sticker and tire rotation system reset. Your feedback is important to us, and we apologize for any inconvenience this may have caused you. Please rest assured that we will address this issue with our service team to ensure that such oversights do not happen in the future. We value your trust and would like to make things right. If you would like to schedule a time to come back in for the necessary adjustments or have any other concerns, please don't hesitate to contact us. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you had the best experience with our dealership and that our staff exceeded your expectations. Providing excellent service is our goal, and we're delighted to have made a positive impact on your experience. If there's anything specific you enjoyed about your visit or if there's anything else we can assist you with, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about Victoria! We're thrilled to hear that she provided you with courteous and kind service, actively listening to your needs. Customer satisfaction is our top priority, and we're grateful for your positive experience. If you have any more needs or questions in the future, Victoria and our team are here for you. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to provide detailed feedback about your experience with Joe and our dealership. We appreciate your honest input and apologize for any initial impression that may not have met your expectations. We're glad to hear that the dealership's cleanliness and amenities, like Starbucks coffee, were positive aspects of your visit. Your observation about the restroom and the suggestion to add more finance managers to reduce waiting times are duly noted, and we'll work towards improvements in these areas. We value your feedback, and it's important for us to continuously enhance our services. If there's anything specific you would like to discuss further or if you have additional feedback, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience. We're proud to have Natalia as part of our team, and it's clear that she provided you with exceptional service. Natalia's patience, knowledge, understanding, and humor make her a standout sales associate, and we're delighted to hear that you had a smooth and enjoyable purchasing experience. Your satisfaction is our top priority, and we're so pleased to have met your expectations. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new Infiniti, and once again, much gratitude for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience, and congratulations on your new QX60! We're delighted to hear that Victoria provided you with excellent service despite the challenges of not having internet access during your interaction. It's wonderful to know that you're enjoying your new vehicle, and we appreciate your kind words about Victoria's dedication and professionalism. If you have any further comments or if there's anything else we can do to enhance your ownership experience, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we hope you have many enjoyable adventures in your new QX60! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us. We're glad to hear that although your initial interaction with Mike the salesman wasn't as positive, Keith and Izzo were able to turn your buying experience into an awesome one. We appreciate your patience and understanding. Your recommendation means a lot to us, and we're grateful that Keith and Izzo were able to provide you with the service you deserve. We'll be sure to pass on your kind words to them. If you have any further questions, need assistance, or want to discuss anything else, please don't hesitate to get in touch. We're here to help! Best Wishes, INFINITI Of Orland Park