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Mirena Napier

Overview Reviews (407) Inventory (269)

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Mirena Napier

Mirena Napier | Page 27

Service Advisor

Hyundai of St Augustine

1111 Marketplace Dr.
St. Augustine, FL 32084

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4.9

407 Reviews

Overview Reviews (407) Inventory (269)

4.9

407 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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407 Reviews of Mirena Napier

August 29, 2024

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Employee Rating

Mirena is an excellent Service Advisor. I always ask for her. I have always received great service here, except one time when the service manager 18 months ago was very rude to me. I chalke I always ask for her. I have always received great service here, except one time when the service manager 18 months ago was very rude to me. I chalked it up to a bad day, but will avoid him whenever I can. More

by ryk0

Verified Customer

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Recommend Dealer

Yes

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Aug 29, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words, candid feedback regarding the manager, and 5 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We sincerely appreciate your understanding as well as your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 27, 2024

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Mirena was amazing and always ready to answer any question about my car issues very personable! question about my car issues very personable! More

by dkalafatis56

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Aug 28, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 27, 2024

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Employee Rating

Very professional. From the staff to the overall appearance and cleanliness of the service area, the showroom and restroom. It was a pleasurable experience. From the staff to the overall appearance and cleanliness of the service area, the showroom and restroom. It was a pleasurable experience. More

by pjamesfarr

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 28, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 24, 2024

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Mirena and the staff were so friendly and accommodating! ! I will recommend Hyundai of St. Augustine! ! I will recommend Hyundai of St. Augustine! More

by bspiritas

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dalton Manucy

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Aug 25, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 24, 2024

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Mirina is knowledgeable and friendly. We have never had such a wonderful service person. She takes special care. We have never had such a wonderful service person. She takes special care. More

by julieborschke

Verified Customer

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Recommend Dealer

Yes

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Aug 24, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 24, 2024

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Mirena awesome greeter taking vehicle BAD first impression NOT GOOD rude assumed I knew the drill impression NOT GOOD rude assumed I knew the drill More

by Lisa

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: John Stephens

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Aug 24, 2024 -

Hyundai of St Augustine responded

Thank you for the candid feedback and 4 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We look forward to exceeding your expectations on your next visit to provide a 5 star experience. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 23, 2024

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Service is good did not get call back yet ask for app. for a oil change for next week . for a oil change for next week . More

by MILLEDGESR

Verified Customer

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Recommend Dealer

Yes

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Aug 24, 2024 -

Hyundai of St Augustine responded

Thank you for the 5 star review and candid feedback. We appreciate the feedback regarding our follow up process and will work with the team to improve our guest follow up skills. As an added convenience, we offer online appointment scheduling 24 hours a day/7 days a week at hyundaiofstaugustine.com We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 23, 2024

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Employee Rating

Don't know. Wasn't there but heard that all was ok and it's always been our dealer for our 3 Hyundais. Wasn't there but heard that all was ok and it's always been our dealer for our 3 Hyundais. More

by EVAWRIGHT

Verified Customer

Recommend Dealer

Yes

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Aug 23, 2024 -

Hyundai of St Augustine responded

Thank you for the candid feedback and 4 star rating. We look forward to exceeding your expectations on your next visit to provide you with a 5 star experience. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 23, 2024

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Employee Rating

The customer service here is a joke from management down to the service department! I purchased 2 2024 sonata’s both have front number defects, I’ve bought it up to the management team they have no response to the service department! I purchased 2 2024 sonata’s both have front number defects, I’ve bought it up to the management team they have no response. They didn’t have a problem selling a vehicle and taking your money, but won’t fix their brand new 2024 issues! A joke. Next we get a 2024 Santa Fe the transmission goes after just 2 weeks, my Santa Fe has now been in the shop for over a month. There has been no communication! I have to keep calling for an update. They ordered the part and then didn’t even know they had to order more. 33 days now my car is still sitting there. More

by Jerzz17

Verified Customer

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Recommend Dealer

Other Employees Tagged: Jimmy Feliciano, Sylvester Moore, Travis Brubaker, Tunde O'Connor, Justin Spurlock, Ray Kwasneski , Michael Early

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Aug 23, 2024 -

Hyundai of St Augustine responded

Our sincere apologies for the level of service you received from our team. Our service director, Joe King, will be following up with you personally to address your concerns. We appreciate your patience and understanding as we work as a team to better serve you.

Aug 28, 2024 -

Jerzz17 responded

Sincere apologies? My Santa Fe is still sitting in that shop going on 40 days sincerely. I have a child do in 30 days, no one in upper management has reached out at all, so the customer service or carelessness must trickle down from the top. Anyone who can see and: or read this I would NEVER recommend another customer, or relative to this dealership. I will also be posting this on google reviews. This is carelessness, they’ll call and pester you to buy, but won’t call back to fix your vehicle. I am now sitting at Daytona Hyundai getting my Software update because I don’t even think St Augustine is capable of that when they cannot fix a 2024 Sonata bumper or Order the proper parts for my 2024 Sante Fe. I’ve purchased 3 Hyundais each year since 2023, and this is how “VALUED CUSTOMERS” are treated? I recommend anyone in the St Augustine area go to Toyota (you don’t have to go far trust me) or if you must have Hyundai or love the brand as much as I did, then take the drive to Daytona Hyundai.

August 22, 2024

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Mirena is great! New location is beautiful, snacks and drinks are a nice touch! Love it! New location is beautiful, snacks and drinks are a nice touch! Love it! More

by harlie56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tunde O'Connor, Terrance Crooms, Juan Castellano, Kelvin Early, Keith Mondello, Matk Boswell, John Stephens , Madison Frickenstein

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Aug 23, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

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