"A positive experience in new car buying"
Kash Zaman listened carefully to my criteria for purchase and provided test drives accordingly. However, he also expanded my thinking and showed a color I had not considered. That is the one I selected. The communication is comfortable and I recommend the salesman and the beautiful XLE .Camry.
"Top-notch buying experience"
Could not have asked for a better buying experience than the experience we had with Joseph John. He showed great patience as my wife and I worked through color combinations and options. The entire process took close to three weeks and Joseph was there to answer all questions and not once was their a hint of frustration as we worked through choosing our Highlander - mutiple test drives, multiple flips on color combinations. At no point did we feel pressured do 'buy right now'. In the end we purchased from Toyota of Plano because of Joseph. An additional shout out to Mirza Begovic and Tony Yazbeck - a pleasure to work with both of them also.
- Satisfied Toyota Customer
This is our 4th purchase from Toyota. Staff listens to our needs. They are diligent in matching our needs. No pressure. The atmosphere is relaxed. We are treated like family. NO Drama!!!!
"Great Dealership and Service "
This was an excellent truck buying experience for our family! We love Toyota of Plano and we will be buying from them in the future. Not only did we buy a new truck but we get our other Toyota car serviced here as well. They are always honest and answer all of our questions.
Moe Rezaei helped me (for two weeks to be exact since we went shopping one weekend and went back this weekend) and he was absolutely amazing!! 100% great experience for first time car buyer!
- Jigar Naik
From the test drive to the financing we felt at ease with our advisor, we have purchased my wife's car here before and we came back when we decided to do a lease. Toyota of Plano always takes care of us. Couldn't be happier to add this to the family.
"Fabulous experience purchasing 2018 Highlander XLE "
What a great time I had with the purchase of my 2018 Highlander XLE from this dealership. My current SUV only had two rows, and was on a lease from another dealership. As a busy grandparent helping out my daughters, I really needed to consider a vehicle with three rows as well as easier install of car seats! In December 2017, I started my 'research/test drives' focusing on three different vehicles and dealerships that met my criteria within the Dallas area. Of this process, working with Sama Hawileh at Toyota of Plano proved to be the most professional and best in customer service. I started with an on-line request for a test drive and was 'assigned' to Sama. From the very beginning, she LISTENED to what I needed in my next vehicle as well as my budget. Though there were great end of the year deals, I was not ready to finalize my decision. However, she helped me review the Highlander XLE features, pricing (vs other Highlander models) and provided a test drive. There was no hard sell or repeated phone calls/emails after this visit.
So when I saw the January 2018 promotion for 0% financing for the Highlander, I immediately scheduled an appointment with Sama. She facilitated this car purchase seamlessly with a minimum of standing around "waiting" for a purchase price to final paperwork with the Finance Manager. Throughout this process and hands-on instructions regarding my Highlander features, she was well informed and extremely helpful.
I have purchased and/or leased numerous vehicles over the past 40 years, and I can't say enough about my sales consultant, Sama Hawileh. Further, my sincere thanks and appreciation to this dealership's entire Toyota team that made my new car purchase informative and hassle free.
"Went in for a look, came out with a car!"
I have been a leaser for almost 30 years. The older I get, the less I want to tinker. I want a professional to take car of my vehicle and instill confidence in their integrity and thoroughness. I want a lease. On December 19, in preparation for my lease expiring, I stopped in to see what Toyota of Plano had to offer. Although I would normally deal with the Loyalty Program Adviser, Sales Agent Greg Murrah had reached out to me because his research showed the end of my lease approaching but still far off enough for me to make informed decisions. Greg's 27 years in a career of compassionate care immediately showed in his new career in auto sales. His strategy was to help me focus on what I really wanted; I was impressed that he had done his homework to show me just the vehicles immediately available that met my criteria. After looking around and meeting also with Sales Manager, Mirza Begovic, the three of us quickly struck a mutually agreeable deal. Within a few hours, I was in and out with the key to my dream vehicle, I find Mark Miller, whom I call "The Closer," highly personable, candid, and trustworthy. He is focused on the best interests of the customer, what works best for me, not focused on adding to the bottom line. While I had gotten calls from multiple agents from multiple dealerships in the recent weeks, I am glad that I responded to Greg, who got the job done but also made me feel that the choices and decisions I made were my own, in my own time, and not anything pressured or forced. This is my third Toyota; I know it will not be my last.
This dealership went above and beyond to make a great deal with us! They not only managed a good price but also stayed well past business hours to seal the deal! It was not hard sell and it was really about trying to meet my needs! This is our 2nd purchase with Toyota of Plano. Greg Murrah was courteous, kind and very knowledgeable. He went above and beyond trying to meet our needs as a family. We were able to look at cars initially, then bring our girls in to have a say, and finally make decisions. Greg was extremely patient and helpful. Sama Hawileh did all the negotiating for us with Mirza Begovic. She was on point and honest and very willing to take the time to explain the finer details or anything I had concerns over. Mirza did everything possible to help us make our purchase. This is a great dealership with very qualified and friendly employees! Employees who are willing to go above and beyond for the customer!
" Very friendly "
Very friendly and helpful staff For their service nothing less than A+ this was nice experience
From now on I’ll be coming back at this place it was a pleasure doing business with great people like Mirza,Francisco and Ali
Thank you again all