Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
828 Reviews
4.8

828 Reviews

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828 Reviews of Misty Osborne

November 23, 2025

Dealership Rating
Employee Rating

Misty is the best. She is always great to work with, and the last time she stayed a few minutes late for me. Thank you for her. More

by JC Lakeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2025

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 22, 2025

Dealership Rating
Employee Rating

Misty, is one of the best service advisors I’ve had the pleasure of working with me to solve any problem I have. Thanks More

by ellis4fsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 20, 2025

Dealership Rating
Employee Rating

Misty Osborne was very helpful. She kept me informed, at all times, about the progress of the work being done. More

by ALGUERR1234
Workmanship
Service Time
Recommend Dealer
Yes
Nov 20, 2025

Regal Kia Lakeland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 20, 2025

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Employee Rating

She was completely amazing, and super sweet, really took good care of me and my vehicle. Thank you! More

by ignacioramirez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2025

Dealership Rating
Employee Rating

Misty was very helpful. Hard to reach but it’s very understandable it’s a dealership I know I’m not her only person. But she did keep me posted. Thanks alot More

by mrsdonton1st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Regal Kia Lakeland responded

We’re glad to hear Misty provided such helpful service. We apologize for any difficulty reaching her but are pleased she kept you informed. Thank you for choosing Regal Kia!

November 19, 2025

Dealership Rating
Employee Rating

Misty got me check in and my car serviced quickly! Misty was very polite and kept me updated on how my vehicle was doing More

by sophielynn69
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Nov 19, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

November 19, 2025

Dealership Rating
Employee Rating

Very helpful and courteous. let us know what was recommended for our car and was finished with service in a timely manner More

by leah9580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj

Nov 19, 2025

Regal Kia Lakeland responded

Thanks for sharing your thoughts about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

November 18, 2025

Dealership Rating
Employee Rating

Until my last visit I loved taking my car to Regal but this experience has changed that and I may never return for a service. I just had my car serviced 3 months prior with no mention of service needed an More

by lhurley693
Service Communication
Recommend Dealer
No
Nov 18, 2025

Regal Kia Lakeland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

November 17, 2025

Dealership Rating
Employee Rating

Great experience no issues with getting service. Took time to update on what was going on while waiting More

by tohrmund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 15, 2025

Dealership Rating
Employee Rating

Great experience. Prompt. Kept me informed They kept me informed on the status of my vehicle and all service work was performed as expected More

by kaelync10041
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Nov 15, 2025

Regal Kia Lakeland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Regal Kia Lakeland!

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