Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
708 Reviews
4.8

708 Reviews

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708 Reviews of Misty Osborne

June 10, 2025

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Employee Rating

Misty was so very pleasant to work with. She explained the process thoroughly and went over any recommendations after my service was over. My service took some time but I was well aware of t More

by jennie.miler
Service Price Transparency
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Recommend Dealer
Yes

June 07, 2025

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My oil change took three and a half hours. The staff were kind and welcoming though. More

by armoran07
Service Price Transparency
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Recommend Dealer
No
Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We’re glad to hear that our staff made you feel welcome during your visit. We sincerely apologize for the extended wait time for your oil change — that’s certainly not the experience we aim to provide. Your comments help us improve, and we’re actively working on streamlining our service times. We appreciate your patience and hope to serve you more efficiently next time.

June 07, 2025

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Very personable and professional young man he has a wealth of knowledge and he makes sure the customer is satisfied More

by sebastianchatman10
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Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your kind words, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

June 06, 2025

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I got my truck from Regal kia and I love it. Everyone there at Regal is very nice and always helpful they do a great job. More

by John
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Recommend Dealer
Yes
Jun 06, 2025

Regal Kia Lakeland responded

John, we're delighted to hear you're loving your truck and had a great experience with our team at Regal Kia. Thank you for the kind words!

June 06, 2025

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Misty helped me understand what was being done. She was patient and very professional. She deserves a raise. More

by black1919sox
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Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

June 06, 2025

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The dealership was clean and comfortable in the waiting room . Coffee, water and juice and snacks were available. More

by darlenetabla4141
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Jun 09, 2025

Regal Kia Lakeland responded

Thank you so much for your positive rating for your recent visit to Regal.

June 06, 2025

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Very good work. Super fast. I only had to wait for a little bit of time and I was in an out. Thank you so much. More

by thedanya25
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!

June 06, 2025

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Misty was very attentive and great with communicating. Waiting area was clean, and the wait time wasn’t too long. More

by EMWATSON108
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez, Jeremy Mahr

Jun 09, 2025

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

June 06, 2025

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Misty did a fine job. She was prompt and kept us advised of the car. More

by bruce.w.wolfe
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

It has been our absolute pleasure to serve you, and we hope to see you next time.

June 05, 2025

Dealership Rating
Employee Rating

Everyone is happy to help. Been caring for my kia for 4 yrs now. The coffee is good too. More

by Vividsky1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr

Jun 06, 2025

Regal Kia Lakeland responded

Thank you for trusting the Regal Kia team with the care of your vehicle! We appreciate your support and look forward to seeing you at your next visit!

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