Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 2

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
925 Reviews
4.8

925 Reviews

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925 Reviews of Misty Osborne

June 30, 2026

Dealership Rating
Employee Rating

Every one was so nice and very attentive to my needs. Everyone at Regal Kia is very helpful and attentive. I love Regal Kia so much so I bought multiple cars from them. I came in for an oil change and I More

by kessodiallo
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 30, 2026

Regal Kia Lakeland responded

It’s great to know Misty and our team took care of your Kia K4 oil change so quickly while keeping everything spotless. Thank you for trusting us with multiple purchases. We look forward to seeing you again soon!

June 30, 2026

Dealership Rating
Employee Rating

I came in with a concern and oil change. They had a hard time finding my warranty even though I've been going there several times a year for 5 years. It seemed they didn't want to honor my w More

by Bkay2927
Recommend Dealer
No

Other Employees Tagged: Misty Osborne

Jun 30, 2026

Regal Kia Lakeland responded

We aim to provide consistent and effective communication, and it sounds like we fell short during your visit. I also want to apologize for the trouble with your warranty. We want to get any problems taken care of for you, so please call me. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

June 27, 2026

Dealership Rating
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My first oil change, I was met promptly, waited on promptly. I waited on my vehicle and my waited was short More

by ksk8955
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 27, 2026

Regal Kia Lakeland responded

Thank you for bringing your Kia in for its first oil change. Misty and our service team are glad to hear you received prompt attention and had a brief wait. We appreciate the 5-star rating.

June 27, 2026

Dealership Rating
Employee Rating

Very quick service and Misty was SO kind! !! Will go back to her :) Amazing More

by dcarra05
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 27, 2026

Regal Kia Lakeland responded

It’s great to hear that Misty’s kindness and our quick turnaround made your Kia Forte service so positive. We look forward to welcoming you back and having Misty assist you again.

June 05, 2026

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I was very pleased with the man who took my keys, those who performed the oil change, and thoe one who kept me updated with how my Soul was being processed. More

by cqinfla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Regal Kia Lakeland responded

Thank you for sharing your experience. We’re delighted our service team handled your Soul’s oil change smoothly and kept you updated throughout. We look forward to helping you again when you need us.

June 05, 2026

Dealership Rating
Employee Rating

Misty communicated to me well with the issue we were having with my K5. She did an amazing job and kind. More

by schatzmichele
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 05, 2026

Regal Kia Lakeland responded

Thank you for highlighting Misty’s clear communication and kindness while handling your Kia K5’s issue. We’re glad she could help you. Reach out anytime if we can assist further.

June 05, 2026

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Everything was easy outstanding caring and I will continue to be a valued customer at regal kia More

by rhettsteward50
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Bigelow

Jun 05, 2026

Regal Kia Lakeland responded

It’s wonderful to hear that your Kia Telluride service was seamless and caring. Misty was happy to help. We look forward to your next visit.

June 03, 2026

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I had an excellent experience from start to finish. A special thank you to Misty for her outstanding customer service. She was friendly, knowledgeable, and kept me informed throughout the entire proces More

by kalab.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Regal Kia Lakeland responded

Kalab, thank you for sharing your experience with Misty and the team! We appreciate your support, and look forward to seeing you back to Regal Kia down the road. Safe travels!

June 02, 2026

Dealership Rating
Employee Rating

Amazing It we a good experience It was OK good customer service great experience nice people More

by abuggy4586
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 02, 2026

Regal Kia Lakeland responded

We’re glad you enjoyed your Kia Sorento service. Misty and our team appreciate your kind words and look forward to helping you in the future.

June 02, 2026

Dealership Rating
Employee Rating

Misty is very knowledgeable of the cars that come through. She always has a wonderful personality More

by Shannon Steward
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 02, 2026

Regal Kia Lakeland responded

We appreciate your five-star rating and are glad Misty’s expertise and warm approach enhanced your Kia Telluride service experience. Her familiarity with Kia vehicles helps us address every detail with confidence. We look forward to supporting your next service visit.

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