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Misty Osborne

Overview Reviews (958)

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Misty Osborne

Misty Osborne | Page 2

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

958 Reviews

Overview Reviews (958)

4.8

958 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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958 Reviews of Misty Osborne

September 23, 2026

Dealership Rating

Employee Rating

Misty was great, they were very busy but handled my service efficiently and personally. The vehicle was taken care of service efficiently and personally. The vehicle was taken care of More

by rxguy103

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj

Sep 23, 2026 -

Regal Kia Lakeland responded

Thank you for sharing your experience! We're pleased to hear Misty handled everything so efficiently. We hope to welcome you back to Regal Kia down the road. Safe travels!

September 18, 2026

Dealership Rating

Employee Rating

Very nice customer service. Waiting area is clean, pleasant and love free popcorn and coffee. Waiting area is clean, pleasant and love free popcorn and coffee. More

by spiess.kathym

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 18, 2026 -

Regal Kia Lakeland responded

Hi Spiess! We appreciate your shout-out to our team at Regal Kia! We'll see you next time!

September 17, 2026

Dealership Rating

Employee Rating

I've bought my KIA cars from Greg since 2005. Greg is great to work with and treats you like family. Greg is great to work with and treats you like family. More

by markydoo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Schmidt, Jeff Soloj

Sep 17, 2026 -

Regal Kia Lakeland responded

Knowing that Greg has made you feel like family with each Kia purchase since 2005 means a lot to our team. Thank you for trusting Greg and our team with your new Kia Soul.

September 17, 2026

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Employee Rating

As usual I was kept informed about my service and re call by the service dept. Misty as usual looked after myself. by the service dept. Misty as usual looked after myself. More

by Rob Hendry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 17, 2026 -

Regal Kia Lakeland responded

Transparent communication is at the heart of our service department. It’s rewarding to know Misty kept you informed and looked after you during your Telluride’s service and recall. Thank you for your continued trust and for the five-star rating.

September 16, 2026

Dealership Rating

Employee Rating

Very good as always Great people, amazing atmosphere, pretty fast services and clean Over great place pretty fast services and clean Over great place More

by Shelby Hood

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Sep 16, 2026 -

Regal Kia Lakeland responded

Your comments about the friendly staff, clean facility, and prompt service on your Kia Sportage really capture what we strive for. Knowing these qualities keep you coming back is truly rewarding.

September 08, 2026

Dealership Rating

Employee Rating

Misty always takes care of me. Getting service done here is always a pleasant experience Getting service done here is always a pleasant experience More

by shanberrii

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Sep 08, 2026 -

Regal Kia Lakeland responded

Knowing that Misty always takes care of you and that our service is consistently a pleasant experience means a lot to our service team. Thank you for trusting us with your Kia Seltos.

September 05, 2026

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Employee Rating

I was very impressed with Misty and her follow up with me. The service was great and love my Telleride me. The service was great and love my Telleride More

by tom.myers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 05, 2026 -

Regal Kia Lakeland responded

We’re glad to hear the service on your Kia Telluride went smoothly and that Misty’s attentive follow-up kept you informed. Knowing you love your Telluride means a lot to our service department.

September 03, 2026

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Employee Rating

Plesent to deal with , 2 hours for a oil change and a wash is a bit much but on the other hand the service wait room is comfortable and the good snacks could come back . You are our forever dealership wash is a bit much but on the other hand the service wait room is comfortable and the good snacks could come back . You are our forever dealership More

by greglinda16

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Sep 03, 2026 -

Regal Kia Lakeland responded

We’re so grateful for your business and trust, Greg! It was a pleasure to serve you, and your patience during the oil change at Regal Kia is appreciated. Take care!

August 27, 2026

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Employee Rating

He was extremely knowledgeable and made sure all my cars needs were met appropriately. Excellent service needs were met appropriately. Excellent service More

by garciagenesis1333

Verified Customer

Service Price Transparency

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr, Justin Callahan

Aug 27, 2026 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia and for leaving your feedback! We're happy to hear that you had a knowledgeable and helpful service visit with our team. We hope to see you again in the future!

August 26, 2026

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Employee Rating

THE CUSTOMER SERVICE PEOPLE ARE ALWAYS SO PLEASANT FROM TIME YOU DROP YOUR CAR OFF RIGHT UP UNTIL CHECK OUT. THE SHUTTLE SERVICE IS A+, JUST RECENTLY HAD THE PLEASURE OF MEETING FELIX WHO MADE MY SERVI TIME YOU DROP YOUR CAR OFF RIGHT UP UNTIL CHECK OUT. THE SHUTTLE SERVICE IS A+, JUST RECENTLY HAD THE PLEASURE OF MEETING FELIX WHO MADE MY SERVICE REPAIRS LESS STRESSFUL .. AND I THANK HIM DEARLY. More

by LINDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: FELIX SERVICE MANAGER

Aug 26, 2026 -

Regal Kia Lakeland responded

Your praise of our team’s welcoming attitude from drop-off through checkout reflects the level of care we aim to provide. Knowing our shuttle service earned an A+ rating is incredibly gratifying. Hearing that your Kia Telluride repairs felt less stressful means a great deal to our service department.