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Misty Osborne

Overview Reviews (942)

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Misty Osborne

Misty Osborne | Page 2

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

942 Reviews

Overview Reviews (942)

4.8

942 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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942 Reviews of Misty Osborne

August 13, 2026

Dealership Rating

Employee Rating

Always fast and friendly. Communication is of high standards Smiling faces very funny when im at the desk ?? Communication is of high standards Smiling faces very funny when im at the desk ?? More

by sschateise

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

We're thrilled to hear our team is always fast, friendly, and communicative, with plenty of smiles and a little fun along the way. We truly appreciate your continued support at Regal Kia!

August 13, 2026

Dealership Rating

Employee Rating

Quick and courteous I never got my free fill up when I did my last survey did my last survey More

by nicolelsolis888

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

This is fantastic to hear! Thank you for the stars! - Regal Kia

August 05, 2026

Dealership Rating

Employee Rating

Great customer service. Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my vehicle was completed with service and delivered. More

by Anrod1953

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 06, 2026 -

Regal Kia Lakeland responded

We're happy to hear you felt well-informed and comfortable during the service process. Thank you for choosing Regal Kia!

August 04, 2026

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It took a long time to get it done and I had to chase to get any updates. get any updates. More

by MRPARISH321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 05, 2026 -

Regal Kia Lakeland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

July 31, 2026

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Employee Rating

Misty and the regal kia service department was great. Everyone is is friendly and professional. Everyone is is friendly and professional. More

by markydoo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj

Jul 31, 2026 -

Regal Kia Lakeland responded

We’re thrilled Misty and our Kia service team made such a positive impression. It’s great to hear our staff’s friendly and professional approach stood out to you. Thank you for the five-star review and for trusting us with your Kia.

July 30, 2026

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very professional, courteous, attentive, knowledgeable, kept me informed of what was going on and when my vehicle was ready kept me informed of what was going on and when my vehicle was ready More

by fjapple

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 30, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear you found our team professional, courteous, and knowledgeable during your Kia EV6 service. We’re glad we could keep you informed on progress and timing. Misty appreciates your feedback and looks forward to helping with your next visit.

July 27, 2026

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Employee Rating

I just want to say I bring my car continuously to regal Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else More

by usmcrrvnv2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj, Jeremy Mahr, Justin Callahan , Jonathan Benitez

Jul 27, 2026 -

Regal Kia Lakeland responded

We’re grateful for your continued trust in our team’s service for your Kia Seltos. It’s rewarding to know our professionalism keeps you coming back, and we look forward to supporting you for many more visits.

Jul 27, 2026 -

Regal Kia Lakeland responded

Your feedback means the world to us! Thank you for choosing Regal Kia and for sharing your experience. Safe travels ahead!

July 25, 2026

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Employee Rating

Love my 26 Kia. Everyone there are nice and professional. Would recommend this dealership to everyone. Everyone there are nice and professional. Would recommend this dealership to everyone. More

by chandasforren

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Jul 25, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear how much you love your Kia. Thank you for recognizing our team’s friendly and professional service. We appreciate your recommendation and look forward to assisting you again.

July 25, 2026

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I've always love coming here. I felt the waiting room has got all the comfort of home. I felt the waiting room has got all the comfort of home. More

by DaJoQuim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alaina Southern, Jeremy Mahr, Sarah Abichid, Sulie Vargas, Justin Callahan , Jonathan Benitez

Jul 25, 2026 -

Regal Kia Lakeland responded

It’s wonderful to know the waiting room felt so comfortable. Sarah and the rest of our team strive to provide a homelike atmosphere during your Kia service. We look forward to welcoming you back soon.

July 24, 2026

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Employee Rating

Everyone who worked there was extremely helpful and met every need we had when buying a new car. every need we had when buying a new car. More

by irunyon

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adriane Morales

Jul 24, 2026 -

Regal Kia Lakeland responded

Thank you for sharing how helpful our team was while you bought your new Kia. We appreciate that you chose us and are here to support you with any needs moving forward.