Misty Osborne | Page 19

Ongoing Damage, Lack of Accountability, and Poor Service at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make othe at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I’ve been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885—an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn’t the main issue that led me to escalate matters with the dealership. The real reason I’ve been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia’s care. The dealership has yet to take responsibility for it or offer a solution. I’ve made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I’ve been given misleading timelines and vague responses, I have no confidence in that estimate. What I’ve experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received — and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. More

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Excellent service. Service tech are all helpful and are a step above other dealships in area Service tech are all helpful and are a step above other dealships in area More

by SPT004 Verified Customer Verified Customer

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Great service on my car when anything is going on with it when I take when I take More

by jasminelandy2nd Verified Customer Verified Customer

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Was told it would take 1 hour 30 minutes but I was actually there for 3 hours. actually there for 3 hours. More

by Sweetashes2023 Verified Customer Verified Customer

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Took in both of my KIA's for their oil changes. Misty helped me out. She was very professional and courteous while helping me Misty helped me out. She was very professional and courteous while helping me More

by meshell653 Verified Customer Verified Customer

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The service to my car was very nice but when I got there they didn’t see the free oil change that was in the sale of the car. All was taken care of. Thank you for the service. they didn’t see the free oil change that was in the sale of the car. All was taken care of. Thank you for the service. More

by marytutas Verified Customer Verified Customer

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Very welcoming staff always there to help you with what you need and gets you out as fast as possible you need and gets you out as fast as possible More

by francistroy41 Verified Customer Verified Customer

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Jeff and his crew are awesome. Friendly and fast. Nothing but good things to say about them. Friendly and fast. Nothing but good things to say about them. More

by Marley & Family Exterior Cleaning Verified Customer Verified Customer

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Everything is clean and everyone was friendly, I was in and out for my service appointment on time. and out for my service appointment on time. More

by MILLIEAMUNDSEN10 Verified Customer Verified Customer

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Johnathan spent time vto diagnosis my car. I thought it was starter , turned out my battery needed replaced. thanks I thought it was starter , turned out my battery needed replaced. thanks More

by ERVINELLBRINSON Verified Customer Verified Customer

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