Misty Osborne

My experience was amazing as usual! Always enjoy my service and wait time is never too bad. Misty is always amazing and gives updates as soon as she has them! Always enjoy my service and wait time is never too bad. Misty is always amazing and gives updates as soon as she has them! More

by darrendaniels610 Verified Customer Verified Customer

Report | Print

My wife was there all day. She said it was great, and she Was satisfied She said it was great, and she Was satisfied More

by BUCSFAND61 Verified Customer Verified Customer

Report | Print

Great service, communication Comfortable waiting room, friendly staff, love that they refill washer fluid and wash car. friendly staff, love that they refill washer fluid and wash car. More

by jsyrn Verified Customer Verified Customer

Report | Print

Misty was very professional. She kept me updated on the progress of the service and with the details of the service performed. She kept me updated on the progress of the service and with the details of the service performed. More

by RENAEGODWIN Verified Customer Verified Customer

Report | Print

Misty and all the people at the service department are great . Appreciate all they do for me. great . Appreciate all they do for me. More

by bdtownly Verified Customer Verified Customer

Report | Print

It's been very frustrating with the recalls on this vehicle and Missy has made it bearable. She's very customer service-oriented and I like dealing with her very much. vehicle and Missy has made it bearable. She's very customer service-oriented and I like dealing with her very much. More

by ckspencer3 Verified Customer Verified Customer

Report | Print

Misty Osborne it's excellent and do well with her customers. I had no problem I was in and out with my service. customers. I had no problem I was in and out with my service. More

by jasminelandy2nd Verified Customer Verified Customer

Report | Print

I have brought my van in twice now for the passenger side vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could no vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could not replicate the problem so they couldn't fix it. Both times I picked up the car and started it and the problem was there. This time, when Misty said they couldn't replicate the problem I told her to tell them to run the heater and they will see it doesn't blow heat, it just blows the chilled outside air. She said 'she told them'. She could have gone out and checked for herself. Someone, anyone, easily could have simply run the heat and felt the passenger side vents. It's not difficult. My toddler grandson can do that. This is poor quality work, instead of diligent, excellent work. I live 30 minutes away. I work a lot of hours and can't just bring it back when the problem happens again. Happens again? It's happening now! It was happening when I dropped it off. Now, I have to drive an uncomfortable NEW vehicle (2025 Carnival bought in May) for another few months, until my oil change is due, and this time I WILL MAKE SURE A TECH COMES OUT TO SEE THE PROBLEM MYSELF, SINCE I CANT RELY ON ANYONE ELSE THERE. I have owned Kias and gone to Kia dealerships since 2004 and never had this happen. This is also the second problem I've had with my new Kia, which makes wonder if I have a lemon. More

by Nfarenga Verified Customer Verified Customer

Report | Print

Everybody on the same page. Organized and very courteous. Misty even gave me some quotes i asked her for other services. Great experience. Organized and very courteous. Misty even gave me some quotes i asked her for other services. Great experience. More

by israel.preferred Verified Customer Verified Customer

Report | Print

My husband passed away in May of 2015. I started taking my Soul to Regal for basic maintenance and/or issues. Started working with Misty and sometimes Jonathan. They have always treated me I started taking my Soul to Regal for basic maintenance and/or issues. Started working with Misty and sometimes Jonathan. They have always treated me with concern and respect. More

by PURPLEPETALS4429 Verified Customer Verified Customer

Report | Print