Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
791 Reviews
4.8

791 Reviews

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791 Reviews of Misty Osborne

October 11, 2025

Dealership Rating
Employee Rating

Customer service was excellent and very professional and I would tell people about the dealership More

by dollygurl62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2025

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 11, 2025

Dealership Rating
Employee Rating

As always they try to address our wants and needs; no matter how simple they are. More

by nolenook73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2025

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

October 10, 2025

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Employee Rating

The advisor was perfect however I don’t think I can say the same about the shop. I took my car there for an issue to be fixed, had to pay over 600 dollars to replace what they said was causing the issue a More

by LAWTONJASMIN
Workmanship
Service Time
Recommend Dealer
No
Oct 13, 2025

Regal Kia Lakeland responded

Jasmin, we understand your concerns regarding the recall service and would like the opportunity to review your experience. As we don’t have your contact information, please give us a call so we can discuss the situation and determine how to best assist. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

October 10, 2025

Dealership Rating
Employee Rating

Pleasant people, comfortable waiting area, affordable prices. Will be back next time I need service. More

by gailggreen
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Oct 10, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

October 10, 2025

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Employee Rating

Great staff. Always very friendly, helpful, and knowledgeable. The waiting areas are always clean and comfortable. More

by ROBBYVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 08, 2025

Dealership Rating
Employee Rating

Regal KIA service dept is the best. My service advisor Misty was amazing, friendly and professional. More

by markydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj

Oct 08, 2025

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 05, 2025

Dealership Rating
Employee Rating

Great service, quick and efficient, good refreshments while waiting, friendly, professional, costs are outrages on some services. More

by mgoodin74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Regal Kia Lakeland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2025

Dealership Rating
Employee Rating

Don't know if car was checked or not. Got in @ 10 or so, had to leave to get granddaughter from school. Misty is such a blessing to the dealership. I plan to bring car back, leave it and More

by nokiaemail0
Recommend Dealer
No

Other Employees Tagged: Misty Osborne

Oct 06, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

October 03, 2025

Dealership Rating
Employee Rating

Very happy with my Kia Sportage and the entire service department at Regal Kia. ?? More

by rgscall
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Oct 03, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 02, 2025

Dealership Rating
Employee Rating

They are not loyal with their offers. They tell you what you want to hear during the transaction than you are on your own. More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Who does the washing of the vehicles

Oct 02, 2025

Regal Kia Lakeland responded

We're sorry to hear about your experience and appreciate you sharing your feedback. It's never our intention to mislead or leave anyone feeling unsupported after a transaction. We take concerns like yours seriously and would like the opportunity to better understand what happened. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

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