Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 21

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
911 Reviews
4.8

911 Reviews

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911 Reviews of Misty Osborne

June 12, 2025

Dealership Rating
Employee Rating

Regal Kia Honda is like a home away from home. The representatives are warm, friendly, accommodating, and extremely patient. Workmanship is accurate and competitively priced. The environment is al More

by PINKYD8170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Jun 16, 2025

Regal Kia Lakeland responded

We're delighted to hear that our team at Regal Kia made you feel right at home with their warm and friendly service. We appreciate your support and look forward to welcoming you back in the future!

June 12, 2025

Dealership Rating
Employee Rating

Misty was very professional. She went above and beyond to assist me. She was very kind and understanding! More

by NATALIEELAINE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Regal Kia Lakeland responded

Natalieelaine35, we're delighted to hear that Misty provided such exceptional service at Regal Kia. Thank you for sharing your experience with us!

June 11, 2025

Dealership Rating
Employee Rating

The wait time with an appointment was way too long. Had car there on time and 2 hours fo an oil change doesn't fly More

by LAKEMARY412
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Jun 12, 2025

Regal Kia Lakeland responded

Thank you for sharing your feedback. We apologize for the extended wait time during your recent visit, as we strive to provide timely service to all our customers. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

June 11, 2025

Dealership Rating
Employee Rating

They are an awesome team and always go above and beyond to try and resolve my issues. Thank you! More

by nicholetownsend152
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Lopez, Jonathan Benitez, Pablo Moreira , Jorge Benitez

Jun 13, 2025

Regal Kia Lakeland responded

Nichole, Your kind review is music to our ears! Thank you! - Regal Kia

June 11, 2025

Dealership Rating
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Misty was absolutely amazing and you could tell she ran that desk. Thank you for your help! More

by d.overkleeft1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Regal Kia Lakeland responded

So happy to hear that! Thanks for the amazing five-star review! - Regal Kia

June 11, 2025

Dealership Rating
Employee Rating

Straightforward friendly service. Nice people. Consistent and good communication during service visit. I always come back here. More

by JC Lakeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

Jun 11, 2025

Regal Kia Lakeland responded

We're delighted to hear that you consistently enjoy the straightforward and friendly service at Regal Kia. Thank you for your continued trust in us, and we look forward to serving you again!

June 10, 2025

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Employee Rating

Misty was so very pleasant to work with. She explained the process thoroughly and went over any recommendations after my service was over. My service took some time but I was well aware of t More

by jennie.miler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Regal Kia Lakeland responded

Jennie, we're delighted to hear that Misty provided such a pleasant experience at Regal Kia. Thank you for your recommendation and understanding about the service time!

June 07, 2025

Dealership Rating
Employee Rating

My oil change took three and a half hours. The staff were kind and welcoming though. More

by armoran07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We’re glad to hear that our staff made you feel welcome during your visit. We sincerely apologize for the extended wait time for your oil change — that’s certainly not the experience we aim to provide. Your comments help us improve, and we’re actively working on streamlining our service times. We appreciate your patience and hope to serve you more efficiently next time.

June 07, 2025

Dealership Rating
Employee Rating

Very personable and professional young man he has a wealth of knowledge and he makes sure the customer is satisfied More

by sebastianchatman10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your kind words, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

June 06, 2025

Dealership Rating
Employee Rating

Misty helped me understand what was being done. She was patient and very professional. She deserves a raise. More

by black1919sox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

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