Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 36

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

September 05, 2024

Dealership Rating
Employee Rating

Excellent and friendly staff. Extremely knowledgeable and courteous to all guests they encounter. Very happy to always give them my business! More

by willimhuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Sep 05, 2024

Regal Kia Lakeland responded

The team here at Regal is thrilled to receive such a great review, thank you.

August 29, 2024

Dealership Rating
Employee Rating

Everything was good, wait time was a little longer than I expected but customer service was great. More

by l.carrasquero.m03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

August 29, 2024

Dealership Rating
Employee Rating

Good service! Lakeland Kia dealership is continuously working towards making the experience better for the customer. More

by kid440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Regal Kia Lakeland responded

Thank you!

August 21, 2024

Dealership Rating
Employee Rating

Kelsey is excellent as always. Best of the Best. Takes care of me everytime. Regal is the best More

by GREGG.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

Thank you Gregg!

August 20, 2024

Dealership Rating
Employee Rating

Service was quick and the employees were nice and kind and attentive. They gave Great service. More

by alnieta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

August 19, 2024

Dealership Rating
Employee Rating

Service fast, friendly and efficient. Thank you! I will be back when needed. Best shop in Lakeland. More

by CAMPBELL948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 19, 2024

Dealership Rating
Employee Rating

The dealership isn’t the issue. It’s the company itself. I realize it’s not the dealership’s fault, but the issues we’ve had on this vehicle and the fact that we have made more trip More

by Baze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We know that your experience with a vehicle plays a significant role in your overall satisfaction, and it’s disheartening to hear that this will be your last Kia. Please know that we value your input, and we will certainly pass along your concerns to the manufacturer. If there’s anything we can do to assist you further or improve your current situation, please don’t hesitate to reach out.

August 19, 2024

Dealership Rating
Employee Rating

no communication. It’s been a lot of me having to find out what’s going on. When I just walk in, they just want me to pay. Also would never buy a car from that Kia dea More

by sydsnead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Mahr, Meleke Dennis , Gibran Rivera

Aug 21, 2024

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

August 19, 2024

Dealership Rating
Employee Rating

They have excellent services with your car and take really care of your vehicle on More

by dew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 20, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 18, 2024

Dealership Rating
Employee Rating

Horrible communication. They broke the side off my seat and didn't even tell me. When I called back to report it just as I was driving off I didn't get a call back for over More

by ANGELAPECk2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 19, 2024

Regal Kia Lakeland responded

I’m truly sorry to hear about your experience and the lack of communication you faced. Your frustration is completely understandable, and I regret that our response did not meet your expectations. We acknowledge that being busy and short-staffed is not an excuse for the poor service and lack of follow-up you received. You deserve to have your concerns addressed in a timely manner. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

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